• Lead with Vision : Design and execute strategies that boost operational efficiency, scalability, and reliability. • Optimize Processes : Improve how we acquire, transform, and deliver data—reducing latency and improving quality. • Champion Quality : Set and uphold high standards for data accuracy, completeness, and consistency. • Collaborate Across Teams : Partner with internal teams and external vendors to align operations with business goals. • Drive Performance : Define and track KPIs to monitor success and identify opportunities for continuous improvement. • Foster Partnerships : Work cross-functionally with Data Operations, Strategic Delivery, Vendor Management, Technology, and Governance teams.

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs. We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive. Watch this short video for a brief introduction to Paradigm. We are seeking a full-time, fully remote Orthotics DME Referral Care Coordinator to support a fast-paced, high-volume referral coordination department focused on DME orthotics and bracing (e.g., knee braces, ankle-foot orthoses/AFOs, wrist/hand braces, cervical collars, lumbar supports/LSOs, thoracic-lumbar-sacral orthoses/TLSOs). In this role, you’ll partner closely with referral sources, injured workers/patients, and orthotics/bracing providers to ensure timely authorization, ordering, status updates, and delivery confirmation—while maintaining accuracy, excellent customer service, and compliance. Candidates must have hands-on experience specific to DME orthotics and bracing and be comfortable managing multiple priorities in a production-driven environment. Schedule is Monday–Friday, 9:30 a.m.–6:00 p.m. Eastern Time. Responsibilities: - Receive DME referrals, communicate status and receipt of DME to referral sources. Ensure written authorization from payor source prior to delivery of equipment. Provide updates to referral sources, provider, and injured worker as well as confirmation of DME delivery. Work closely with referral sources, injured workers and DME providers to ensure appropriate DME is delivered in a specified timeframe. Follow up with injured workers and referral sources in a timely manner to ensure customer satisfaction. - Provide accurate, timely pricing to the Billing Department to ensure DME billing is accurate. Expand current list of DME providers, mindful to secure best possible pricing for equipment. - Coordinate specific work tasks with internal teams as needed to ensure smooth and efficient flow of information. Responsive to inquiries within given timeframes and within established policy. Appropriately follow up with supervisor, co-workers or residents regarding reported complaints, problems, and concerns. - Positively support the mission, values, and vision of Paradigm Corp. through effective communication with internal and external customers, serve as positive role model, demonstrate excellent customer service, and comply with all applicable regulatory requirements and Quality Assurance initiatives, including providing a work environment free from all illegal and discriminatory behavior and harassment, including sexual harassment. - Duties may include taking call on weekends, for which compensation will be provided. - Maintain reliable and predictable attendance during scheduled work hours. Qualifications: - Education/Training: Some college credit and/or experience in a related discipline. - Experience: At least one (1) year of related experience (e.g., healthcare, DME, insurance, physician practice). - Skills: Excellent communication skills, verbal and written; Proficient in reading, grammar, and mathematics. Strong computer skills (e.g., Outlook, Excel, Word, Teams, proprietary software for which training will be provided); Accuracy and efficiency required. Excellent organizational, prioritization and multi-tasking skills. Knowledgeable of medical terminology. - Maintain Confidentiality of all data, including ensuring protection injured workers’ rights, Protected Health Information (PHI), employee, and operations data. - Compliance with all regulatory requirements, current laws and policies which protect workers from harassment and all illegal and discriminatory behavior. Comply with applicable Quality Assurance initiatives. - Complete requirements for required training, demonstrate acceptable attendance, and appropriate personal appearance. - Cooperate and work well together with all co-workers, ensuring all communication is professional and cordial; Plan, execute and complete job duties with minimal supervisory direction, utilizing appropriate sound judgment. - Equipment/Machinery Used: Standard office equipment including phones, calculators, copiers, scanners, fax, laptop/PC, copiers, various computer programs, mailing equipment, etc. Paradigm Benefits: - Health and wellness– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only). - Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions. - Vacation - We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest. - Volunteer time– We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year. - Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program. Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work. Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at leave.management@paradigmcorp.com. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. As a contractor with the State of Wisconsin, Paradigm complies with Wisconsin Contract Compliance Law (§16.765). Poster link: Contract Compliance Law Poster #LI-Remote

Job Purpose: Provides integrated off-site support to patients, pharmacists, and providers by providing a full-service approach to total quality patient care. Works closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications. Encourages patients of specialty clinics to utilize the hospital partner pharmacy to fully benefit from its superior patient care services. Job Duties: - Provide “legendary” care to hospital patients by providing a full suite of custom medication management services. - An off-site member of the clinic team providing prior authorization, financial assistance, patient medication on-boarding services, and patient refill/renewal support. - Educate prospective pharmacy patients on how the hospital pharmacy serves patients and improves their overall care. - Handle all medication needs of patients. - Grow the specialty pharmacies patient population by strictly adhering to Shields’ programs and processes with enthusiasm and purpose. - Resolve insurance related issues, complete benefit investigations, including prior authorizations (PAs) as an agent of the provider. - Review the patients need for financial assistance and secure financial assistance when needed and available. - Document patient information within the hospital EMR, Therigy and all Shields proprietary tools as required. - Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups, refill prescription. - Secure prescription renewals. - Communicate directly with patients to assist them in the awareness of their medications - Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication. - Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids. - Answer, resolve and triage inbound inquiries. - Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up. - Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards. - Actively participate in process improvement initiatives. - Protect organization's value by keeping information confidential. - Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations. - Other duties as assigned. Skills: Strong interpersonal communication skills, exceptional phone skills, comfortable with proactively engaging patients telephonically, comfortable reaching out to on-site clinicians, payors, and pharmacies telephonically, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs, adapt to Shields’ unique model / tools and able to extract relevant information; strong organizational skills a must. Traits: Organized, high-integrity, high accountability, attention to detail, dependable, quality focus, empathetic, good listener/communicator, collaborative, consistently arrives to work on-time with minimal unscheduled time off. Other: Energetic, highly motivated, team player with strong personal and communication skills, ability to sit and/or stand with focus at a workstation for a long period of time; discretion and confidentiality essential as position deals with highly sensitive and private data. Specialties Experience and knowledge in working in one or more of the following disease states a plus: transplant, hepatitis C, infectious disease (including HIV), diabetes, MS, oncology. Education/Experience: Required Licensure/Certification: We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements. Years of Experience: Required 2-3 years, Preferred 3-5 years’ experience as a Pharmacy Technician. Education: High School Diploma or GED required. California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy. By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment. Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a motivated and detail-oriented Processing Manager to lead our Processing team within Home Equity Investments (HEI). This team is responsible for title review, curative resolution, and direct customer engagement with homeowners who have questions throughout the processing journey. As Processing Manager, you will oversee daily operations of the processing pipeline, ensure curative issues are resolved efficiently, and foster a best-in-class customer experience while protecting the company’s lien position. You will play a critical role in driving performance, scaling operations, and supporting revenue goals while ensuring a seamless homeowner experience. This position requires a strong balance of people leadership, operational discipline, and curative/title expertise, coupled with a keen focus on risk management and control frameworks that safeguard both customers and the business. Your responsibilities - Team Leadership & Oversight - Lead, coach, and develop a team of Processors responsible for title review, curative matters, and applicant communications. - Monitor individual and team performance against established SLAs, ensuring accountability for pipeline management and customer responsiveness. - Create a culture of ownership, collaboration, and continuous improvement. - Operational Execution - Oversee day-to-day processing operations, ensuring timely and accurate resolution of curative issues (e.g., liens, trusts, probates, divorces, tax matters). - Partner cross-functionally with Account Management, Underwriting, Valuations, Closing, and Servicing to ensure seamless file handoffs and resolution of escalations. - Review and refine team procedures, controls, and reporting to ensure risk mitigation and regulatory compliance. - Manage pipeline health and proactively identify and address bottlenecks. - Process & Technology Enablement - Partner with Product and Engineering to operationalize workflows and implement automation that increases team efficiency and scalability. - Identify and address process inefficiencies, ensuring corrective measures are implemented. - Establish and document best practices for title curative work, customer communication, and pre-closing preparation. - Customer & Stakeholder Engagement - Serve as an escalation point for complex customer inquiries and curative challenges. - Collaborate with title agencies, external partners, and government offices to ensure accurate and timely information flow. - Partner with internal leadership to support company revenue and customer satisfaction goals. - Champion the customer homeownership journey by ensuring processes and communications are designed with the homeowner’s perspective in mind. Qualifications - 1+ years of experience managing a processing, curative, or mortgage operations team preferred. - 3+ years of experience in mortgage processing, title curative work, or equivalent background in real estate/HEI operations. - Strong knowledge of mortgage/title curative issues (e.g., tax liens, probate, trusts, divorce decrees) and resolution practices. - Demonstrated ability to lead and motivate teams while balancing performance management and people development. - Strong organizational skills with proven ability to manage large pipelines in a deadline-driven environment. - Exceptional written and verbal communication skills; comfortable interacting with customers and cross-functional partners. - Proficiency with G-Suite/Microsoft Office; experience in paperless workflows. - Experience working with Product/Engineering teams to design or enhance operational processes preferred. - High level of adaptability, problem-solving ability, and attention to detail. Benefits - Generous health benefits: Comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA). - Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. - Flexible remote and onsite work: Support for fully remote work and an amazing in-person environment in our downtown Palo Alto, CA HQ. - Fully paid parental leave: Supplement state Paid Family Leave (PFL) for 100% of regular base pay, plus additional paid leave and transition time. - Equity: Meaningful equity to share in the value created. - Financial wellness: 401K retirement plans, guaranteed life insurance, and short- and long-term disability coverage. - Extra work/life benefits: Monthly stipends for internet, mobile plans, wellness perks, and a one-time home office reimbursement.