• Build capacity planning and workforce forecasting models aligned to patient growth and acuity. • Define SLA standards, productivity benchmarks, and performance metrics in partnership with Clinical Leadership. • Develop KPI dashboards and reporting infrastructure that drive transparency and accountability. • Architect standardized workflows and documentation frameworks across triage operations. • Design scalable operational playbooks to support expansion into new markets and conditions. • Partner with Product and Engineering to define automation strategy and workflow enhancements. • Implement system-level improvements that increase throughput without compromising quality. • Identify long-term operational risks and proactively design mitigation strategies. • Translate growth targets into durable operational infrastructure. • Build leadership enablement frameworks that support execution.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Development Operations & Analytics Manager is the operational backbone of NKF’s Field Strategy & Operations team—the person who ensures that fundraising platforms, data systems, and cross-functional workflows run at peak performance so that field staff can focus on relationship-building and revenue generation. This is more than a support role. It is responsible for translating NKF’s growth priorities—particularly in major giving, peer-to-peer fundraising, and digital donor engagement—into scalable systems, reliable data, and actionable insights. The right candidate will be equally comfortable troubleshooting a Salesforce integration and presenting a dashboard analysis to senior leadership. NKF’s Field Strategy & Operations team is in a period of intentional transformation, concentrating expertise to drive measurable impact across five priorities: - Growing major and planned giving - Aligning operations with industry performance standards - Enhancing donor stewardship - Transforming Kidney Walk into an industry-leading event - Advancing data-driven decision-making Qualifications - Bachelor’s degree and 3-4 years of experience in nonprofit development operations, fundraising systems, or revenue operations - Advanced Salesforce proficiency (NPSP experience strongly preferred), including report/dashboard design and data management - Demonstrated experience with peer-to-peer fundraising platforms (Rallybound, Classy/GoFundMe Pro, or comparable) - Strong analytical skills with the ability to synthesize data into actionable insights for non-technical audiences - Project management experience with a track record of managing multiple concurrent initiatives across distributed teams - Exceptional written and verbal communication skills Requirements - Own day-to-day administration, optimization, and troubleshooting of Rallybound, Classy/GoFundMe Pro, and Salesforce NPSP as they relate to field fundraising campaigns - Serve as the primary technical liaison between field staff and national leadership for all platform issues, ensuring sub-24-hour response times on critical support requests - Lead platform onboarding for new field staff, developing standardized training materials that reduce time-to-competency - Partner with Data Services and Finance to ensure accurate data capture, allocation, and financial reconciliation across all fundraising platforms - Proactively identify platform enhancements that reduce manual effort, improve donor experience, or increase conversion rates - Design, build, and maintain Salesforce dashboards and reports that give field staff and leadership real-time visibility into fundraising performance, donor trends, and pipeline health - Translate raw data into strategic narratives: produce monthly performance summaries with clear recommendations for the Senior Director and VP - Conduct portfolio analysis, wealth screening, and prospect research to support the major gifts pipeline and inform field cultivation strategies - Lead data quality initiatives including regular audits, deduplication, and standardization of donor records - Benchmark NKF’s digital fundraising metrics against industry standards and recommend evidence-based improvements - Manage the operational cadence of the Field Strategy & Operations team: coordinate project timelines, track deliverables, and drive accountability across initiatives - Coordinate bi-monthly All-Development Staff Calls, including agenda development, materials preparation, and follow-up action tracking - Identify and implement process improvements that eliminate bottlenecks, reduce duplication, and improve speed-to-execution across markets - Develop and maintain a shared project management framework (templates, calendars, documentation standards) for the team - Serve as a responsive partner to field staff on operational questions, Salesforce support cases, and donor inquiry resolution - Develop toolkits, quick-reference guides, and self-service resources that reduce dependency on national team for routine operational tasks - Support donor stewardship operations including acknowledgment workflows, communication tracking, and giving society administration - Monitor and resolve external support cases (Kidney Walk, DIY Fundraising, general donor inquiries) through Salesforce case management Benefits - 90 Days: Complete platform audit of Rallybound, Classy, and Salesforce integrations; deliver gap analysis with prioritized recommendations - 6 Months: Launch standardized reporting dashboard adopted by 80%+ of field staff; reduce average platform support resolution time by 25% - 12 Months: Deliver annual fundraising operations review with benchmarking data; implement at least two process improvements with measurable efficiency gains Company Description Fueled by passion and urgency, the National Kidney Foundation is a lifeline for all people affected by kidney disease. As pioneers of scientific research and innovation, NKF focuses on the whole patient through the lens of kidney health. Relentless in our work, we enhance lives through action, education, and accelerating change. NKF’s Mission is what we do, our Values are how we do it: - Accountability - Earn and Keep Trust - Collaboration - Work as a team - Communication - Empower with information - Community - Build stronger community - Compassion - Lead with care and respect - Impact - Focus on the mission Your Voice Matters: Diversity, Equity, and Inclusion

• Own strategy and quarterly/annual planning for Physical Security • Translate initiatives into measurable business outcomes • Build scalable operating systems for executive visibility • Evaluate risk and return across the Physical Security portfolio • Drive execution of complex, multi-region initiatives • Identify and implement AI and automation opportunities

• Own the operational lifecycle of the HCP Access data product • Monitor and investigate data pipeline health and data quality across ingestion, transformation, and delivery layers • Identify upstream data issues and coordinate with product and engineering teams to resolve root causes • Ensure customer-facing datasets are accurate, validated, and delivered on schedule • Lead dataset validation and release processes • Manage pre-release data validation and verification before customer delivery • Generate and validate final production datasets • Develop automated checks and data quality frameworks to detect anomalies and regressions • Build scalable data operations tooling and processes • Develop Python and SQL-based tools to automate monitoring, validation, and operational workflows • Improve observability across data pipelines and delivery processes • Reduce manual operational steps through automation and process improvements • Act as a bridge across technical and operational teams • Work closely with analysts, engineers, and product managers to ensure smooth data releases • Translate operational issues into actionable engineering improvements • Help define operational standards and best practices for data reliability