PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day The Senior Client Support Specialist - Third Party Origination provides advanced customer facing support to Third Party Originators (TPO) for Pennymac Market Sales Managers and Account Executives during the loan creation, upload and disclosure process. As the Client Support Specialist, you will provide guidance, direction, and training for TPOs as needed. The Senior Client Support Specialist will: - Engage with Command Center to ensure a positive customer experience, and provide off-hours support for the Command Center - Assist TPOs with credential setup for new loan officers, processors, contract processors, etc. - Answer complex POWER functionality questions/own higher level troubleshooting - Direct traffic to appropriate support teams at Pennymac upon TPO inquiry, (i.e., disclosure desk, pricing desk) - Pre-submission pipeline clean-up and monitoring/ensure TPOs cancel inactive loans - Provide comprehensive sales support functions (send out a rate sheet, send product profile, compliance, LE knowledge, etc.) - Perform other related duties as required and assigned - Demonstrate behaviors which are aligned with the organization’s desired culture and values What You’ll Bring - Wholesale mortgage lending experience, developing supporting and maintain mortgage TPOs, banks and/or credit unions - Work experience providing user support services - Highly effective customer service skills - Proficiency in MS Office (Excel, Word, PowerPoint) Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: - Comprehensive Medical, Dental, and Vision - Paid Time Off Programs including vacation, holidays, illness, and parental leave - Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) - Retirement benefits, life insurance, 401k match, and tuition reimbursement - Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships To learn more about our benefits visit: https://pennymacnews.page.link/benefits For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: - Lower in range - Building skills and experience in the role - Mid-range - Experience and skills align with proficiency in the role - Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. #TPO Salary $55,000 - $85,000 Work Model REMOTE

Alternate Locations: Fort Wayne, IN (Indiana) Work Arrangement: Remote : Work at home employee residing outside of a commutable distance to an office location. Relocation assistance: is not available for this opportunity. Requisition #: 75865 The Role at a Glance We are excited to bring on a Customer Service Representative to support the Retirement Plan Services business (bilingual opportunities available!) in a work from home/remote environment. Background Details The Retirement team will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment. Training will be led by one of our dedicated trainers in a virtual classroom setting, along with a cohort of peers and managers, and will provide you with foundational knowledge to assist you in excelling in a career with Lincoln Financial. As a Customer Service Representative, you will serve as the primary point of contact for individuals who have questions or concerns regarding their retirement plan. You will serve as a subject matter expert and educate them about the retirement plan using excellent customer service and problem-solving skills to create a positive experience. This opportunity will provide insight into the world of retirement plan operations while gaining new skills through a defined career pathing and development program. See the role in action! Please click here to watch a realistic job preview! What you'll be doing - You will answer inbound calls which can average typically anywhere from 60-90 calls per day, call backs and email correspondence from internal and external stakeholders such as plan participants, beneficiaries, financial professional and plan sponsors, addressing customer service inquiries and concerns. - You will work in a fast-paced, highly structured, team-oriented environment with a diverse group of employees focused on meeting the needs of the company and our customers through problem resolution. - You will meet and/or exceed all established key performance goals including call metrics and quality. - You will build rapport with and educate our customers about their retirement plan while researching multiple systems, databases, platforms and software.  - You will provide accurate, detailed information about the retirement plan, recognizing what needs to be done to meet the customer’s needs and demonstrating flexibility and responsiveness through problem resolution.  - You will demonstrate professionalism and maintain composure in the face of high call volume, shifting priorities and rapid change. - You will identify and recommend process improvements and organizational initiatives to positively influence the team and quality. - Training Schedule: Monday – Friday 8:30am – 5:15pm EST for the first 8 weeks. - Regular Schedule: Call center hours are 8:00am – 8:00pm EST Monday – Friday; post training schedule will be 11:15am – 8:00pm EST. - Must adhere to scheduled breaks/lunches as you are required to follow these closely. - Will work overtime as needed during peak volumes. - Advancement Opportunities - Progression in role may include assisting customers in troubleshooting complex website issues as well as supporting customers in plans with service level agreements. - Further promotion opportunities exist within the Call Center. - Compensation: $20.10/hour - If you are fluent in both the English and Spanish language (verbal and written proficiency), you will receive an additional $1.00 per hour on your hourly rate of pay. What we’re looking for Must-have experience (Required): - High School Diploma or GED. - 0-1+ Years of general experience – does not need to be directly related to the position.   - Strong written and verbal communication skills. - Ability to work with others in a fast-paced, team environment. - Ability to quickly learn complex systems and product knowledge. - Ability to navigate through multiple systems/databases/platforms/software while engaging in customer conversations.  - Ability to be adaptable/flexible as business needs change.  - Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Must-have capabilities: - To work from home, you must have internet bandwidth of 12 Mbps (Megabits per second). Preferred bandwidth is 25 Mbps to perform at full capacity. - To check internet speed, go to ‘Google’ and type in ‘Speed Test’ and simply select ‘Run Speed Test’. This will run for roughly 30 seconds. Once complete you will receive a display showing your internet bandwidth. Nice-to have Experience (Preferred):   - Associates degree/post-secondary education - 2+ years of previous service industry and/or financial services experience. - Previous remote/work from home experience. - Passion for helping, servicing and educating others and the desire to build rapport during each interaction. - Ability to research and problem solve, while providing outstanding customer service. - Strong analytical skills with the ability to multi-task while maintaining strict attention to details to adhere to policies, procedures and guidelines. - Solid relationship management skills customers, management, peers and colleagues. Application Deadline Applications for this position will be accepted on an ongoing basis. What’s it like to work here? At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. What’s in it for you: - Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes - Leadership development and virtual training opportunities - PTO/parental leave - Competitive 401K and employee benefits - Free financial counseling, health coaching and employee assistance program - Tuition assistance program - Work arrangements that work for you - Effective productivity/technology tools and training The pay range for this position is $20.10 - $21.10 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package. About The Company Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services. With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach. Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice. Lincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Follow us on Facebook, X, LinkedIn, Instagram, and YouTube. For the latest company news, visit our newsroom. Be Aware of Fraudulent Recruiting Activities If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters. Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious. Additional Information This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees. Lincoln Financial is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558. This Employer Participates in E-Verify. See the E-Verify notices. Este Empleador Participa en E-Verify. Ver el E-Verify avisos.

POSITION SUMMARY: The Patient Services Rep is responsible for handling inbound and outbound communications for up to 6 BMC ambulatory practices. The Patient Services Rep will handle patient inquiries, scheduling/rescheduling appointments, following-up with patients resolving patient questions/concerns regarding medication reconciliation and refills, and insurance verification and authorization management. They will document and relay patient information to the Practices as required by the Practice’s Guidelines. This position is permanently remote. Qualified candidates must provide a stable internet connection and have a quiet and secure space that is free from interruptions to work from home Position: Patient Service Representative (Remote) Department: Ambulatory Call Center Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Essential Responsibilities: - The Patient Services Rep communicates with patients and staff using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail. - Answers and resolves patient inquires, in a professional, empathetic and patient-centered way, through the use of effective listening, written and verbal communication skills. - Utilizes established Practice guidelines to ensure patients issues are addressed in a timely manner and when necessary, transfers the call to the appropriate person at the Practice for additional consultation. - Uses a computerized scheduling system to schedule/reschedules appointments determining the right amount of time required for each patient appointment. - Provides accurate and detailed information and updates patients’ records, using Epic - Provides detailed confirmation to the patient detailing where and when the appointment is, providing directions as needed, providing applicable and language specific home instructions as well as instructions for any required labs or imaging. - Identifies opportunities to improve the work processes and environment, and changes in Practice protocols; remains current on new developments in health care. - Escalates appropriately any issues that fall outside of an existing protocol or process to meet the needs of the patient - Attends scheduled training sessions for phone support, customer service, systems upgrades, newly acquired clinical systems, additional practices or other relevant training sessions, as directed by manager. - Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor. - Participates in staff meetings/is expected to identify process issues that are obstacles to providing a positive patient experience. General Duties and Standards - Adapts to changes in the departmental needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, etc. - Conforms to hospital standards of performance and conduct, including those pertaining to patient rights and HIPAA and privacy rules, so that the best possible customer service and patient care may be provided. - Utilizes hospital’s behavioral standards as the basis for decision making and to support the department and the hospital’s mission and goals. - Follows established hospital infection control and safety procedures. - Other duties as needed. JOB REQUIREMENTS EDUCATION: - A minimum of a High School diploma/GED is required. KNOWLEDGE AND SKILLS: - Ability to explain complicated healthcare issues to patients with empathy and concern - Ability to empathize with and coach the patient in navigating the healthcare system - Effective interpersonal skills to with a diverse group of professional and personalities in a team environment - Excellent English communication skills (oral and written) with the ability to communicate effectively with patients over the phone and in email and other communications - Must be comfortable using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail. - Strong computer skills and knowledge of Microsoft Office applications (Internet Explorer, MS Word, Excel & Outlook) - Ability to document work in a professional and efficient manner Compensation Range: $20.08- $22.61This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

POSITION SUMMARY: This position is permanently remote. Qualified candidates must provide a stable internet connection and have a quiet and secure space that is free from interruptions to work from home The Patient Services Rep is responsible for handling inbound and outbound communications for up to 6 BMC ambulatory practices. The Patient Services Rep will handle patient inquiries, scheduling/rescheduling appointments, following-up with patients resolving patient questions/concerns regarding medication reconciliation and refills, and insurance verification and authorization management. They will document and relay patient information to the Practices as required by the Practice’s Guidelines. Position: Patient Service Representative (Remote) Department: Ambulatory Call Center Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Essential Responsibilities: - The Patient Services Rep communicates with patients and staff using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail. - Answers and resolves patient inquires, in a professional, empathetic and patient-centered way, through the use of effective listening, written and verbal communication skills. - Utilizes established Practice guidelines to ensure patients issues are addressed in a timely manner and when necessary, transfers the call to the appropriate person at the Practice for additional consultation. - Uses a computerized scheduling system to schedule/reschedules appointments determining the right amount of time required for each patient appointment. - Provides accurate and detailed information and updates patients’ records, using Epic - Provides detailed confirmation to the patient detailing where and when the appointment is, providing directions as needed, providing applicable and language specific home instructions as well as instructions for any required labs or imaging. - Identifies opportunities to improve the work processes and environment, and changes in Practice protocols; remains current on new developments in health care. - Escalates appropriately any issues that fall outside of an existing protocol or process to meet the needs of the patient - Attends scheduled training sessions for phone support, customer service, systems upgrades, newly acquired clinical systems, additional practices or other relevant training sessions, as directed by manager. - Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor. - Participates in staff meetings/is expected to identify process issues that are obstacles to providing a positive patient experience. General Duties and Standards - Adapts to changes in the departmental needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, etc. - Conforms to hospital standards of performance and conduct, including those pertaining to patient rights and HIPAA and privacy rules, so that the best possible customer service and patient care may be provided. - Utilizes hospital’s behavioral standards as the basis for decision making and to support the department and the hospital’s mission and goals. - Follows established hospital infection control and safety procedures. - Other duties as needed. JOB REQUIREMENTS EDUCATION: A minimum of a High School diploma/GED is required. KNOWLEDGE AND SKILLS: - Ability to explain complicated healthcare issues to patients with empathy and concern - Ability to empathize with and coach the patient in navigating the healthcare system - Effective interpersonal skills to with a diverse group of professional and personalities in a team environment - Excellent English communication skills (oral and written) with the ability to communicate effectively with patients over the phone and in email and other communications - Must be comfortable using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail. - Strong computer skills and knowledge of Microsoft Office applications (Internet Explorer, MS Word, Excel & Outlook) - Ability to document work in a professional and efficient manner Compensation Range: $20.08- $22.61This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.