POSITION SUMMARY: This position is permanently remote. Qualified candidates must provide a stable internet connection and have a quiet and secure space that is free from interruptions to work from home The Patient Services Rep is responsible for handling inbound and outbound communications for up to 6 BMC ambulatory practices. The Patient Services Rep will handle patient inquiries, scheduling/rescheduling appointments, following-up with patients resolving patient questions/concerns regarding medication reconciliation and refills, and insurance verification and authorization management. They will document and relay patient information to the Practices as required by the Practice’s Guidelines. Position: Patient Service Representative (Remote) Department: Ambulatory Call Center Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Essential Responsibilities: - The Patient Services Rep communicates with patients and staff using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail. - Answers and resolves patient inquires, in a professional, empathetic and patient-centered way, through the use of effective listening, written and verbal communication skills. - Utilizes established Practice guidelines to ensure patients issues are addressed in a timely manner and when necessary, transfers the call to the appropriate person at the Practice for additional consultation. - Uses a computerized scheduling system to schedule/reschedules appointments determining the right amount of time required for each patient appointment. - Provides accurate and detailed information and updates patients’ records, using Epic - Provides detailed confirmation to the patient detailing where and when the appointment is, providing directions as needed, providing applicable and language specific home instructions as well as instructions for any required labs or imaging. - Identifies opportunities to improve the work processes and environment, and changes in Practice protocols; remains current on new developments in health care. - Escalates appropriately any issues that fall outside of an existing protocol or process to meet the needs of the patient - Attends scheduled training sessions for phone support, customer service, systems upgrades, newly acquired clinical systems, additional practices or other relevant training sessions, as directed by manager. - Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor. - Participates in staff meetings/is expected to identify process issues that are obstacles to providing a positive patient experience. General Duties and Standards - Adapts to changes in the departmental needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, etc. - Conforms to hospital standards of performance and conduct, including those pertaining to patient rights and HIPAA and privacy rules, so that the best possible customer service and patient care may be provided. - Utilizes hospital’s behavioral standards as the basis for decision making and to support the department and the hospital’s mission and goals. - Follows established hospital infection control and safety procedures. - Other duties as needed. JOB REQUIREMENTS EDUCATION: A minimum of a High School diploma/GED is required. KNOWLEDGE AND SKILLS: - Ability to explain complicated healthcare issues to patients with empathy and concern - Ability to empathize with and coach the patient in navigating the healthcare system - Effective interpersonal skills to with a diverse group of professional and personalities in a team environment - Excellent English communication skills (oral and written) with the ability to communicate effectively with patients over the phone and in email and other communications - Must be comfortable using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail. - Strong computer skills and knowledge of Microsoft Office applications (Internet Explorer, MS Word, Excel & Outlook) - Ability to document work in a professional and efficient manner Compensation Range: $20.08- $22.61This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

POSITION SUMMARY: This position is permanently remote. Qualified candidates must provide a stable internet connection and have a quiet and secure space that is free from interruptions to work from home The Patient Services Rep is responsible for handling inbound and outbound communications for up to 6 BMC ambulatory practices. The Patient Services Rep will handle patient inquiries, scheduling/rescheduling appointments, following-up with patients resolving patient questions/concerns regarding medication reconciliation and refills, and insurance verification and authorization management. They will document and relay patient information to the Practices as required by the Practice’s Guidelines. Position: Patient Service Representative (Remote) Department: Ambulatory Call Center Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Essential Responsibilities: - The Patient Services Rep communicates with patients and staff using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail. - Answers and resolves patient inquires, in a professional, empathetic and patient-centered way, through the use of effective listening, written and verbal communication skills. - Utilizes established Practice guidelines to ensure patients issues are addressed in a timely manner and when necessary, transfers the call to the appropriate person at the Practice for additional consultation. - Uses a computerized scheduling system to schedule/reschedules appointments determining the right amount of time required for each patient appointment. - Provides accurate and detailed information and updates patients’ records, using Epic - Provides detailed confirmation to the patient detailing where and when the appointment is, providing directions as needed, providing applicable and language specific home instructions as well as instructions for any required labs or imaging. - Identifies opportunities to improve the work processes and environment, and changes in Practice protocols; remains current on new developments in health care. - Escalates appropriately any issues that fall outside of an existing protocol or process to meet the needs of the patient - Attends scheduled training sessions for phone support, customer service, systems upgrades, newly acquired clinical systems, additional practices or other relevant training sessions, as directed by manager. - Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor. - Participates in staff meetings/is expected to identify process issues that are obstacles to providing a positive patient experience. General Duties and Standards - Adapts to changes in the departmental needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, etc. - Conforms to hospital standards of performance and conduct, including those pertaining to patient rights and HIPAA and privacy rules, so that the best possible customer service and patient care may be provided. - Utilizes hospital’s behavioral standards as the basis for decision making and to support the department and the hospital’s mission and goals. - Follows established hospital infection control and safety procedures. - Other duties as needed. JOB REQUIREMENTS EDUCATION: A minimum of a High School diploma/GED is required. KNOWLEDGE AND SKILLS: - Ability to explain complicated healthcare issues to patients with empathy and concern - Ability to empathize with and coach the patient in navigating the healthcare system - Effective interpersonal skills to with a diverse group of professional and personalities in a team environment - Excellent English communication skills (oral and written) with the ability to communicate effectively with patients over the phone and in email and other communications - Must be comfortable using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail. - Strong computer skills and knowledge of Microsoft Office applications (Internet Explorer, MS Word, Excel & Outlook) - Ability to document work in a professional and efficient manner Compensation Range: $20.08- $22.61This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need them—faster. Responsibilities: - Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution - Responsible for reporting adverse events within the required timeframe - Create and complete accurate referrals and applications and keep updated on policy or procedural changes - Investigate and resolve patient/physician inquiries and concerns in a timely manner - Enter detailed information into company proprietary software while conversing via telephone - Place outbound phone calls for patient follow ups or confirmations - Demonstrate superior customer support talents - Interact with the patient referral sources to process new applicants - Steward patient accounts from initial contact through final approval/denial - Prioritize multiple, concurrent assignments and work with a sense of urgency - Maintaining quality and providing an empathetic and supportive experience to the patient by controlling the patient conversation, educating the caller as they provide effective and efficient strategies and processes Qualifications: - High School Diploma, GED or equivalent work experience - 1-3 years in related field preferred - Previous customer service experience, preferred - Knowledge of practices and procedures commonly used in a call center or customer service environment, preferred - Clear knowledge of Medicare, Medicaid & Commercial payer policies and guidelines for coverage, preferred - Knowledge of Diagnostic Medical Expense and Medicare Administrative Contractor practices, preferred - Clear understanding of Medical, Supplemental, and pharmacy insurance benefit practices, preferred - Excellent written and oral communication, mediation, and problem-solving skills, including the ability to connect with patients, caregivers, and providers - Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust - Robust computer literacy skills including data entry and MS Office-based software programs What is expected of you and others at this level: - Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments - In-depth knowledge in technical or specialty area - Applies advanced skills to resolve complex problems independently - May modify process to resolve situations - Works independently within established procedures; may receive general guidance on new assignments - May provide general guidance or technical assistance to less experienced team members TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory on camera attendance is required.  This position is full-time (40 hours/week).  Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00 AM to 8:00 PM CST. REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. - Download speed of 15Mbps (megabyte per second) - Upload speed of 5Mbps (megabyte per second) - Ping Rate Maximum of 30ms (milliseconds) - Hardwired to the router - Surge protector with Network Line Protection for CAH issued equipment Anticipated hourly range: $21.40 per hour - $30.60 per hour Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. - Medical, dental and vision coverage - Paid time off plan - Health savings account (HSA) - 401k savings plan - Access to wages before pay day with myFlexPay - Flexible spending accounts (FSAs) - Short- and long-term disability coverage - Work-Life resources - Paid parental leave - Healthy lifestyle programs Application window anticipated to close: 02/06/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here

Are you a passionate individual seeking a fulfilling career that offers flexibility and growth opportunities? Look no further! With the option to work from home and enjoy a flexible schedule, you can balance your personal and professional life seamlessly while advancing your career. Perks Include: 1. Work-Life Balance: Embrace the freedom to work from home and tailor your schedule to fit your lifestyle, ensuring you have time for what matters most to you. 2. Supportive Environment: Join a nurturing community that values work-life harmony and provides the support and flexibility you need to thrive in your career. 3. Mentorship & Growth: Access mentorship opportunities from experienced leaders who are dedicated to helping you succeed, empowering you to grow and excel in your role. Qualifications: • Dedication to delivering exceptional customer service experiences. • Strong communication and interpersonal skills. • Ability to lead and inspire teams to achieve outstanding results. • Desire to pursue professional growth and development while maintaining a healthy work-life balance. If you’re ready to embark on a fulfilling career path that offers flexibility, growth, and support, apply now! Take advantage of this opportunity to work from home, enjoy a schedule that suits your lifestyle, and receive mentorship as you advance your career in client service leadership. Don’t miss out on this chance to prioritize both your personal and professional aspirations. Apply today and take the next step towards a rewarding career! *All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)