• Provide customer support in French via ticketing system, phone, or messaging • Assist users with basic technical issues related to their workstation or applications • Guide users in the use of office tools and collaborative platforms • Diagnose simple software, connectivity, or configuration issues • Escalate more complex incidents to the appropriate technical teams • Track and update requests in the ticketing system • Ensure clear communication and follow-up with users • Contribute to maintaining a high level of customer satisfaction

• Provide professional customer support to Dutch-speaking customers • Assist customers with inquiries regarding products, services, and orders • Resolve issues efficiently while maintaining high customer satisfaction • Ensure accurate documentation of customer interactions • Deliver a positive and high-quality customer experience

• Provide customer support via email and phone • Respond to customer inquiries regarding auction items, bidding issues, payments, pickups and account questions • Handle inbound calls professionally and efficiently • Resolve disputes related to item condition, missing items, and order discrepancies • Escalate high-risk or sensitive customer situations appropriately • Maintain accurate documentation of customer interactions • Provide auction and listing support as needed • Audit listings for accuracy • Identify and flag inconsistencies in listings that could create customer dissatisfaction • Coordinate with warehouse and listing teams to correct errors • Assist in monitoring live auctions for customer-reported issues • Pull and organize Key Performance Indicators for management review • Assist in preparing weekly and monthly operational summaries • Highlight recurring customer issues that impact profitability or customer retention • Communicate with brand partners regarding product questions or escalations • Assist with asset verification and compliance audits within proprietary inventory management system • Support cross-functional coordination between customer service, warehouse, and management teams • Assist with ad hoc operational support including process documentation, testing of new auction software features

PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day The Senior Client Support Specialist - Third Party Origination provides advanced customer facing support to Third Party Originators (TPO) for Pennymac Market Sales Managers and Account Executives during the loan creation, upload and disclosure process. As the Client Support Specialist, you will provide guidance, direction, and training for TPOs as needed. The Senior Client Support Specialist will: - Engage with Command Center to ensure a positive customer experience, and provide off-hours support for the Command Center - Assist TPOs with credential setup for new loan officers, processors, contract processors, etc. - Answer complex POWER functionality questions/own higher level troubleshooting - Direct traffic to appropriate support teams at Pennymac upon TPO inquiry, (i.e., disclosure desk, pricing desk) - Pre-submission pipeline clean-up and monitoring/ensure TPOs cancel inactive loans - Provide comprehensive sales support functions (send out a rate sheet, send product profile, compliance, LE knowledge, etc.) - Perform other related duties as required and assigned - Demonstrate behaviors which are aligned with the organization’s desired culture and values What You’ll Bring - Wholesale mortgage lending experience, developing supporting and maintain mortgage TPOs, banks and/or credit unions - Work experience providing user support services - Highly effective customer service skills - Proficiency in MS Office (Excel, Word, PowerPoint) Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: - Comprehensive Medical, Dental, and Vision - Paid Time Off Programs including vacation, holidays, illness, and parental leave - Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) - Retirement benefits, life insurance, 401k match, and tuition reimbursement - Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships To learn more about our benefits visit: https://pennymacnews.page.link/benefits For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: - Lower in range - Building skills and experience in the role - Mid-range - Experience and skills align with proficiency in the role - Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. #TPO Salary $55,000 - $85,000 Work Model REMOTE