• Serve as an escalation point for Level 1 helpdesk and provide advanced troubleshooting. • Support client infrastructure including Windows desktops, laptops, servers, and mobile devices. • Manage issues related to Active Directory, DNS/DHCP, Exchange/Office 365, and Azure/Entra ID. • Troubleshoot and configure network devices (firewalls, routers, switches, wireless access points). • Provide advanced support for Microsoft 365, Teams, SharePoint, and OneDrive. • Administer and troubleshoot remote monitoring and management (RMM) tools (e.g., ConnectWise Automate and ConnectWise Manage). • Install, configure, and support backup solutions (e.g., Veeam). • Support cybersecurity tools including Fortinet, Sophos, Barracuda firewalls/endpoint protection. • Perform patch management, system updates, and preventive maintenance. • Provide occasional client support in the Dallas/Fort Worth metroplex. • Document all work in the PSA system (ConnectWise Manage and PassPortal).

About Zscaler Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity. Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity. Role We are looking for a Transformation Architect to join our team in a remote capacity (NYC), reporting to the Sr Director, Sales Engineering within the Americas Field Sales department. You will drive customer engagement and solution design, providing the technical leadership and expertise necessary for deployment design and optimization. What you’ll do (Role Expectations) - Design and implement our Zero Trust architectures - Gather requirements and understand specifications while evaluating existing systems - Influence and mentor activities within the team and across the organization Who You Are (Success Profile) - You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team. - You champion simplicity. You are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans. You are a precise communicator who brings clarity and focus to every interaction. - You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action. What We’re Looking for (Minimum Qualifications) - 10+ years of industry experience within Networking and Cybersecurity - Advanced degree or equivalent experience in technical domains, supported by advanced relevant industry certifications - Deep knowledge of NIST Zero Trust Architecture and familiarity with applicable laws, regulations, and industry best practices - Comprehensive understanding of Networking and Security environments What Will Make You Stand Out (Preferred Qualifications) - Prior experience as a customer-facing technology promoter - Additional cloud expertise or experience in adjacent technical domains - Proven track record supporting Enterprise, Large Enterprise, and Major accounts #Remote #LI-EV1 Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $170,625—$243,750 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

• Answer and manage incoming support calls, serving as the main point of contact during your shift. • Respond to and resolve all assigned support tickets, including escalated issues. • Set up and troubleshoot networks and systems (Microsoft, Google, and Apple environments). • Configure and support Fortinet, Meraki, and other network devices. • Manage Office 365 and VOIP systems, including RingCentral. • Document processes and resolutions thoroughly. • Provide excellent customer service, ensuring clients feel supported even outside of standard business hours.

About this Opportunity Ericsson is looking for a Head of Enterprise Architecture within Service Line (SL) Business and Operations Systems (BOS) as a key leadership role part of BOS Delivery Excellence, responsible for leading enterprise architecture practice and End-to-End solution presales and delivery in MEMA. This role reports to the Head of SL BOS Delivery Excellence for MEMA and will be part of BOS Delivery Excellence Leadership team. What You Will Do: • Lead BOS End-to-End portfolio presales and solution delivery, managing end-to-end Solution & Enterprise Architects, and cross portfolio practicians.• Establish and lead enterprise architecture and design authority practices.• Senior People Manager of own unit and a senior Leader across matrixed organization extending to solution line professionals in other CU BOS, BOS solution lines and SD/SDU units.• Set Individual Performance and Development goals for members with regular check-ins.• Responsible for team dimensioning; and Cost Center Responsible to deliver over-Absorption target and required Utilization/Billability.• Accountable for the pre-sales and delivery of BOS solutions in the context of complex offerings and transformations including 3rd party products & solutions.• Plan lead and industrialize initiatives to augment Ericsson BOS offerings to create higher fit to customer needs and improve competitiveness.• Responsible for competence management and upskilling of their community to serve business needs.• Responsible to review and align delivery models; and secure the skillsets required to fulfill the delivery.• Drive a Knowledge Sharing and Asset building culture across their community. • Instill a culture of add-on sales and customer value maximization.• Drive the full onboarding of automation in collaboration with BOS automation champions and Product Management.• Lead product and integrated solutions escalations related to project issues and portfolio roadmap issues in collaboration with Business Development & Portfolio. • Single Point of Accountability/Escalation for End-to-End and multi-component OSS and BSS solutions and delivery readiness perspectives. What You Will Bring: • 12+ years of experience in telecom industry with leadership track record in OSS & BSS transformations with focus on both pre-sales and program delivery. • University degree in ICT/Engineering. A graduate degree such as an MBA is a plus. • Strong People Manager track record leading Senior Team members and leading Leaders.• Enterprise Architecture & Framework Mastery (TOGAF, TMForum: eTOM, ODA, OpenAI, SID, TAM)• Advanced experience with o Cloud-Native & Platform Architecture. o Security, Privacy & Compliance Architecture. / o AI and automation strategy o Data Management & Analytics o Integration & API Ecosystem o Agile, DevOps & Continuous Delivery• Expert level in overall BOS portfolio including full stack BSS and OSS with surrounding Domains. • Experience in leading complex transformation engagements in BSS and OSS domain.• Demonstrated experience leading cross-functional highly matrixed and globally distributed teams.• Mandatory certifications: Principal Solution Architect GIAP certification. • Strong consultative, presentation, and communication skills• Proven track record to deliver results within a time sensitive and high-pressure environment. • Highly proficient collaboration skills• Solid ability to communicate effectively at executive levels.• In-depth knowledge of running Organizational and Solution Level Governance.• Fluent in English; additional languages are a plus. Ericsson South Africa recruits in line with its Employment Equity plan and will therefore give preference to suitably qualified candidates who are members of designated groups. Would you like to take a tour to "Life at Ericsson MEA", visit short video Click Here Why join Ericsson? At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Req ID: 776663