This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The primary responsibility of this position is to lead the onboarding and training of new Pharmacy Operations staff and Pharmacy Services Associates. This role is also responsible for curriculum development and the continuous training of current staff. - Develop and deliver effective training presentations for onboarding new employees and developing current staff. - Confer with management to understand work situations requiring training and to stay informed of changes in policies, procedures, regulations, business initiatives, and technologies. - Participate in the planning and delivery of new pharmacy operations initiatives, including learning new systems and processes and creating or modifying training curricula to support successful implementation. - Select or develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference materials. - Coordinate training schedules in alignment with pharmacy hiring needs and operational demands. - Conduct training sessions covering areas such as on-the-job training and refresher training. - Assess trainee progress and evaluate the effectiveness of training programs through testing and observation. - Report on employee progress during training periods. - Assist employees with “how-to” questions related to job-specific tasks. - Recommend improvements to pharmacy work procedures based on training observations. - Build and maintain strong relationships with Pharmacy Managers-in-Charge (PICs) and Regional Directors to gather feedback and identify key training opportunities. - Participate in and coordinate testing and Quality Assurance (QA) efforts to support new pharmacy systems and platform capabilities. - Travel required approximately 50%–70%. - Perform other duties as assigned. Qualifications - High School diploma or GED. - Active, non‑expired license/registration issued by the State Board of Pharmacy in the candidate’s state of residence. - Active Nationally Certified Pharmacy Technician (CPhT): PTCB or NHA certifications accepted. - Minimum of one (1) year of experience working in a Pharmacy Technician workflow required. - Ability to effectively train both in-person and remotely. Requirements - Two (2) to three (3) years of Pharmacy Technician experience preferred. - Specialty Pharmacy experience preferred. - Prior experience in a training or instructional role strongly preferred. Competencies - Strong communication, interpersonal, and organizational skills. - Proven ability to build cohesive teams. - Ability to direct and coordinate the work activities of others. - Effective communicator with customers, referring physician staff, and internal colleagues. - Ability to communicate professionally over the phone, including in high-stress situations. - Highly detail-oriented with strong multitasking abilities. - Ability to read and accurately interpret safety rules, operating instructions, and procedure manuals. - Demonstrates empathy and understanding when addressing customer service issues. - Applies common-sense reasoning to carry out written, oral, or diagram-based instructions. - Ability to work effectively in a remote environment. - Capable of prioritizing tasks based on importance and urgency and following them through to completion.

• Design and deliver training programs for pharmacy and operational teams. • Lead the design, development, and delivery of comprehensive technology training programs. • Establish training standards, develop documentation and competency tools. • Support large-scale operational and technology initiatives. • Collaborate with Operations, Finance, IT, and vendor teams to create training strategies. • Develop end-user materials such as e-learning modules, job aids, video walkthroughs. • Facilitate in-person and virtual training sessions. • Conduct role-specific training on tools and programs used by individual teams.

About Us A pioneer in the caregiving space, Careforth supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need. The Caregivers and families we support stay with Careforth for many years, building lasting relationships along the way. Join us today and live our values: lead with heart, cultivate trust, go beyond. Position Summary Reporting to the Sr. Director, People & Culture, The Learning Experience Partner plays a key role in designing, curating, and delivering scalable learning experiences that support employee development and engagement. This role supports Careforth’s culture of learning and growth by creating, promoting, and delivering engaging learning materials, administering the learning management system (LMS), and supporting content delivery. This individual is also responsible for managing the company’s new hire onboarding programming. The ideal candidate brings a blend of creativity, instructional design, facilitation, and a learner-centric mindset to enable continuous personal and professional development across the workforce. What You Will Do - Design and develop engaging learning content, including microlearnings, eLearning courses, and content for live sessions that enable career development and support employee engagement - Deliver engaging classroom style programs to audiences at all levels of the organization - Administer and maintain the organization’s Learning Management System (LMS); provide end-user support and maintain analytics dashboard with regular reporting - Research, curate and organize learning content to support workforce development, training needs, and career pathways - Build polished and visually engaging presentations and training materials to support live and virtual learning sessions and discussion - Support new hire onboarding programming, ensuring a consistent and engaging experience - Facilitate live and virtual sessions that engage a wide audience - Collaborate with team members and cross-functional subject matter experts to identify learning needs and recommend solutions - Support the ongoing evaluation of learning and engagement programming to assess effectiveness and identify areas for improvement - Research and recommend tools, platforms, and best practices for digital and blended learning - Develop communication and promotion strategies to increase utilization of learning programs - Perform other duties as assigned What You Will Bring - 7+ years of experience in learning and development, preferably in a virtual or hybrid work environment - Instructional design skills and experience working with digital authoring and AI-assisted tools (e.g., Articulate, Rise, Canva) - Familiarity with adult learning principles and blended learning methodologies - Experience administering an LMS and supporting digital learning platforms - Strong skills in content curation and organizing learning resources for different audiences - Experience facilitating and presenting educational content to a broad audience - Excellent organizational, communication, and interpersonal skills; facilitation skills preferred - Ability to manage multiple projects and adapt to changing priorities You'll Benefit From At Careforth your well-being matters. With flexible schedules, a remote-first culture, and a nationally recognized wellness program, our benefits are designed to help you thrive, both professionally and personally. Discover how we invest in you: https://careforth.com/careers/#benefits The pay range for this position is $80280 - $122,929. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location. Join Our Award Winning Team Founded in Boston, Careforth's caregiver programs and services improve health outcomes, keeping care at home longer. Additionally, our programs provide financial benefit to caregivers and cost savings to state agencies and health plans. At Careforth, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn. Caregivers play a critical role in the future of healthcare—and so can you. Apply now! For more information, please visit www.Careforth.com. Careforth is an Equal Opportunity Employer* DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. *Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law. Careforth strives to create experiences that are accessible and welcoming to everyone, including making www.careforth.com and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.

• The role focuses on partnering with business leaders to drive people development, talent management, learning initiatives, and organizational effectiveness. • Lead our regional people-development agenda end-to-end—designing structured learning journeys from early career to leadership readiness, and closing critical technical/behavioral skill gaps across India, SEA, and MEA in tight partnership with People Leads and CC Leads. • Design the “Full VP” of Learning • Bridge the skills gap • Operationalize capability building • Performance & progression enablement • Partner widely, deliver simply • Measurement & reporting • Change & communication