• Support the development and execution of CareHive’s partnering strategy in collaboration with Site of Care leadership team • Maintain a strong understanding of the competitive market and contribute to comprehensive go-to-market plans • Build effective working relationships with internal stakeholders to ensure alignment on partnership goals, requirements, and execution plans • Develop and maintain relationships with key contacts at partner companies (e.g., health plans, provider groups, risk-bearing entities), escalating executive engagement as appropriate • Serve as the primary day-to-day contact and strategic partner for a portfolio of health plan clients, ensuring CareHive exceeds expectations and delivers measurable value • Lead client strategy and working sessions, coordinate problem solving, and proactively engage integrated teams across Product, Marketing, Operations, and Clinical to address client needs • Establish operational discipline for assigned book of business, driving consistency in Client Success practices, client engagement cadences, and reporting. • Plan, schedule, and manage regular business reviews with partner companies to review program performance, outcomes, and ROI • Oversee onboarding of new partner companies and ensure smooth transition into ongoing support and operations. • Collaborate with partner companies to identify areas for growth, innovation, and program optimization that can expand the partnership and increase revenue • Co-develop new solutions and pilots with partners and internal teams to deepen engagement and validate new revenue opportunities • Prepare, deliver, and follow up on presentations and reporting that communicate engagement trends, service delivery performance, and financial impact to partner stakeholders • Proactively monitor client health, anticipate risks, and drive actions to support renewals and minimize churn • Coordinate internal collaboration across departments to support partnership execution and issue resolution. • Maintain a detailed understanding of partner contracts for your accounts and ensure operational teams are aware of and meeting obligations. • Drive resolution of client escalations, coordinating internal resources and communicating clearly with clients until issues are fully resolved. • Surface client feedback and industry insights to internal teams (Product, Data Analytics, Engagement, Care Team, etc.) to inform product roadmap and innovation priorities • Other duties as assigned.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Account Manager (AM) is responsible for managing a portfolio of medium to high‑value customer accounts, ensuring long‑term satisfaction, retention, and revenue growth. The AM oversees several key accounts, balancing relationship management, growth planning, and cross‑functional coordination. In addition to account stewardship, the AM plays a meaningful role in prospecting and new account development, helping identify, qualify, and secure new business opportunities that align with organizational goals. - Own and manage a portfolio of key accounts as the primary point of contact, setting strategic direction and ensuring long-term satisfaction and retention. - Build and maintain strong, trust-based relationships with customer stakeholders through proactive communication and routine business reviews. - Identify and execute growth opportunities across the portfolio (renewals, upsell/cross-sell), developing account plans with clear objectives and financial targets. - Drive new business development via targeted prospecting, qualification, discovery, and early-stage solution positioning in partnership with marketing and sales leadership. - Advance opportunities through the sales pipeline with accurate forecasting, proposals, and solution recommendations coordinated with internal teams. - Partner cross-functionally (account specialists, operations, customer service, product, and strategic account teams) to resolve issues, transition/onboard accounts, and maintain accurate CRM documentation and leadership updates—adapting quickly to shifting priorities and leveraging AI-enabled tools to improve research, outreach, and workflow efficiency. Qualifications - 5 years of experience in account management, sales, or related client-facing roles, preferably in manufacturing, industrial, or B2B environments. - Demonstrated ability to manage multiple accounts with high responsiveness and attention to detail. - Strong analytical, communication, negotiation, and presentation skills. - Experience with prospecting or early-stage sales development. - Proficiency with CRM systems and general computer applications. - Ability to travel occasionally. Requirements - 4-year degree in sales, marketing or business related field. - Experience using generative AI tools in a business setting. - Background with CRM or other structured data management platforms. - Ability to work independently while balancing multiple priorities. - High emotional intelligence and conflict resolution skills and ability to thrive in a dynamic, customer-centric environment. - Experience in custom plastic components and the sale of non-commoditized solutions.

About Onit: We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions. We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech. If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you. About the Role: The Senior Account Manager at Onit is a quota bearing sales position responsible for retention, contract renewals and cross-sell/up-sell into a portfolio of Onit customers. A critical requirement for this role is building strong relationships (internally and externally), including key executives/decision makers and other stakeholders. This role will liaise with cross functional internal teams including Product Management, Marketing, Engineering, Professional Services and Customer Support in support of providing a best-in-class customer experience. Key Responsibilities: - Primary owner of customer relationship and account strategy - Be a trusted advisor to customers while developing relationships with multiple stakeholders - Accountability for customer retention and subscription renewal process - Conduct quarterly customer business reviews - Manage customer issue escalation process, as required - Partner with Marketing in the development of customer references, testimonials and events - Manage customer information in CRM, including contact/meeting history, usage information, account plans and cross sell/up-sell opportunities - Develop and maintain customer attrition/risk rating information and mitigation plans in CRM - Participate in industry conferences, trade shows and other opportunities for customer interaction Required Skills: - 10+ years managing customers relationship or equivalent experience - Highly motivated and disciplined self-starter with excellent oral and written communication skills - Demonstrable ability to communicate, present and influence key stakeholders at all levels within an organization including executive and C-level - Experience delivering customer-focused solutions that drive increased customer satisfaction and revenue - Able to thrive in a fast paced, self-directed environment - Must be comfortable managing multiple tasks in real time - 4-year degree required - The ideal candidate is someone who has experience in the legal industry - Travel for this role is +/- 25% $165,000 - $165,000 a year Base: Up to $165k Commission: $135k OTE: $300k Benefits & Perks That Support You: Onit offers a comprehensive total rewards package designed to support the whole employee at work and beyond: Health Coverage Choices: Three medical plan options, plus dental and vision, so you can choose what fits best. Employees on our HDHP plan also receive employer contribution to the HSA. Retirement Savings: 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions. Time Away: Flexible paid time off, 7 sick days, and 9 paid company holidays annually. Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement. Income Protection: 100% employer-paid life and disability insurance. Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance. Tax-Advantaged Accounts: Healthcare FSA, HSA, and dependent care FSA. Community Engagement: One paid volunteer day each year to give back to the community. Our Commitment to Applicants We know that not everyone will check every box in a job description. At Onit, we value diversity, inclusion, and authenticity. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply. You may be exactly who we’re looking for. This position will remain open for applications for 7 calendar days from the posting date.

Description Staples is business to business. You’re what binds us together. Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales. The Facility Solutions Specialist (FSS) serves as a key contributor within the Facility Solutions (FS) sales model, working collaboratively to support and drive sales initiatives. This position engages with both existing and potential Staples Business customers via online chat, email, phone, video conferencing, and various digital sales channels. The FSS provides expert solutions within the Janitorial/Sanitation and Breakroom product categories, supporting the expansion of FS's share of wallet among its customers. Additionally, the FSS regularly collaborates with Account Executives and cross-functional partners to ensure seamless service and optimize client outcomes. Introduction: As one of the leading national cleaning and maintenance programs in the country, Staples Facility Solutions offers a wide assortment of janitorial and cleaning supplies. With more than 15 years of industry experience, the Staples Facility Solutions’ nationwide team consults with business-to-business customers to create a customized solution, helping with product selection, usage, and training. Staples Facility Solutions is focused on delivering the best customer experience and the best service to support their needs. Position Summary: Responsible for maintaining and managing the service level resolution, margins, program expansion, and a variety of implementation and sales support activities for Facility Solutions accounts within a targeted vertical market. Provide support for the Facility Solutions sales process. Primary Responsibilities: - Provides backup support for day-to-day account responsibilities for the Facility Solutions Account Development Managers/ National Field Sales Directors to provide them more time to execute the selling process to accounts. - Provides support for Facility Solutions Business Development Executives in the sales development cycle. - Provides project-based initiative support for ongoing accounts, including development of project plans and follow through on each of the initiatives until complete. - Closely monitors revenue and profit performance of all Facility Solutions Account Development Manager/ National Field Sales Director accounts utilizing dashboard tools to meet or exceed Pro Forma targets. Escalates all margin and profits performance issues for immediate resolution. Communicates all issues to impacted business partners, operations, and sales. - Assists Sales in completing product cross-reference files to shorten sales cycle. - Closely monitors service levels of all vertical accounts utilizing dashboard tools and quickly escalates to resolution all service performance issues including backorders, credit holds, EDI issues and sourcing problems. Communicates all issues quickly to Facility Solutions Account Development Manager and impacted functional areas. Monitors backorder reports generated by purchasing staff and communicates issues to buyers and inventory managers. - Point of contact for local Facility Solutions teams for new Facility Solutions national opportunities. All opportunities will quickly be escalated to Facility Solutions Account Development Manager and Facility Solutions National Field Sales Director for contact and go forward strategy. - Monitors all deviated cost changes and price increases to ensure all changes have been made and communicates closely with Facility Solutions Account Development Manager when changes need to be made to pricing specifications. - Prepares total cost savings analyses for customer opportunities. Working with Facility Solutions Account Development Manager and Business Development Executives, as well as the Bids / Pricing team, the customer, and vendors, develops customer facing analysis and presentations for sales. - Coordinates demo and sample activities and supplies for new opportunities or programs. - Helps to prepare quarterly Facility Solutions Business reviews and monitor QBR calendars by account for review planning. - Reports results of customer satisfaction surveys to sales team and addresses any issues. - Maintains usage reports for vertical markets, as assigned. Qualifications Basic: - Bachelor’s Degree and a minimum of five (5) years’ experience in a sales environment, issue resolution, customer service position: or an equivalent combination of education, training, and experience - Knowledge of strategic account system functionality, interfaces, market processes, order processing, sales, customer service, billing, receivables, picking/distribution, and information services required - Expert knowledge in MS Office software applications (specifically Excel, Word, and Power Point required) - Strong Excel knowledge with the capability to develop complex formulas to identify root causes or data patterns - Excellent data analysis skills - Good communication skills, both verbal and written - Excellent customer service skills - Good interpersonal skills - Detail oriented - Strong organizational and follow-through skills - Ability to multi-task - Strong problem-solving and issue resolution skills - Project management skills - Process-oriented Preferred: - Account implementation experience - Strong knowledge of Janitorial supply industry products and trends - Knowledge of facilities products and issues associated with changing vendors, including dispensers - Knowledge of Data Warehouse structures We Offer: · Inclusive culture with associate-led Business Resource Groups · 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) · Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.