We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Case Management Coordinator (i.e. CC) utilizes critical thinking and judgment to collaborate and inform the case management process. The Case Management Coordinator facilitates appropriate healthcare outcomes for members by providing assistance with appointment scheduling, identifying and assisting with accessing benefits and education for members through the use of care management tools and resources. Fundamental Components - Evaluation of Members: Through the use of care management tools and information/data review, conducts comprehensive evaluation of referred member's needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating member's benefit plan and available internal and external programs/services. - Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referral to clinical case management or crisis intervention as appropriate. - Coordinates and implements assigned care plan activities and monitors care plan progress. - Enhancement of Medical Appropriateness and Quality of Care: Using holistic approach, consults with case managers, supervisors, Medical Directors and/or other health programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes. - Identifies and escalates quality of care issues through established channels. - Utilizes negotiation skills to secure appropriate options and services necessary to meet the member's benefits and/or healthcare needs. - Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health. - Provides coaching, information, and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices. - Helps member actively and knowledgeably participate with their provider in healthcare decision-making. - Monitoring, evaluation and documentation of care: Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures. Remote Work Expectations - This a remote role, candidates must have a dedicated workspace free of interruptions. - Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted. Required Qualifications - 2+ years experience in behavioral health or social services - Candidate must have the ability to work 8:00 AM - 5:00 PM in assigned market time zone - 2+ years of experience with Microsoft Office Applications (Word, Excel, Outlook) - Candidates must have a dedicated workspace free of interruptions - Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted Preferred Qualifications - Case management and discharge planning experience - Managed care experience Education - Bachelor's Degree or non-licensed master level clinician with either degree being in behavioral health or human services preferred (psychology, social work, marriage and family therapy, counseling) or equivalent experience Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $21.10 - $36.78 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/13/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE REQUIRED FOR START: No CLEARANCE TYPE: Top Secret TRAVEL: Yes, 10% of the TimeDescription At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. PLEASE NOTE- This position will require a 'face to face' interview for selected applicants. Candidates are encourage to apply ONLY if they are willing and able to travel to conduct an on-site interview with our hiring team. Privacy Professionals, We Want You! Northrop Grumman is seeking a novice level US Privacy Analyst to join our Insights & Intelligence team within the Chief Information and Digital Office (CIDO).. Insights and Intelligence leads the integrated analytics, AI, data and intelligence strategy for the company and our mission is to re-imagine decision making by bridging the gaps between organizations and connecting our business strategy to the right insights, analytics, and data. As a US Privacy Analyst, you will report to the US Privacy Manager and will play a critical role in ensuring policy and regulatory compliance, mitigation of business risk, and responsible handling of personal data. You will champion privacy principles and collaborate seamlessly with stakeholders by decomposing complex privacy concepts for translation and understanding across teams. You will leverage your knowledge of the regulatory environment and critical thinking skills to identify creative and effective solutions. The primary location for this position is in Falls Church, VA; alternative work locations/arrangements will be considered as well, including working 100% virtual/remote. Responsibilities include but are not limited to: - Support privacy and data governance controls by maintaining data inventories, conducting data mapping, implementing privacy by design, ensuring data minimization, and ensuring data retention requirements. - Collaborate with business stakeholders across disciplines (e.g., law, IT, AI and data governance, communications, global supply chain, cybersecurity, etc.) on privacy assessments of products, technologies, and vendors and proactively identify and address potential privacy concerns. - Investigate and resolve privacy-related inquiries, questions, and/or complaints. - Support the development, evaluation, and refinement of privacy policies, procedures, documentation, company guidance, and processes in alignment to the evolving regulatory environment and in pursuit of continuous improvement. - Develop and implement initiatives to increase employee awareness and knowledge of key privacy topics including company policies - Establish and apply privacy best practices and mentor and train early career privacy professionals. - Understand technical terminology to translate between technical and privacy teams on regulatory requirements. - Manage team mailboxes to respond to privacy queries. - Exhibit personal ownership and accountability for continuous improvement. - Identify critical issues with ease. Exhibit confidence and knowledge of privacy best practices with minimal oversight. Basic Qualifications: - Bachelor’s degree with 2 years of relevant Privacy, Data Governance, and/or Legal experience; OR a Master’s degree with 0 years of relevant Privacy, Data Governance, and/or Legal experience is required - Must have experience with negotiating data protection agreements with external vendors to ensure all applicable data privacy law requirements are met - Must have experience in operationalizing privacy-by-design principles in product development cycles by conducting data protection impact assessments and implementing risk mitigation strategies tailored to business needs - Candidates must have the ability to obtain a US DoD security clearance, as a condition of continued employment Preferred Qualifications: - The ideal candidate will have a Bachelor's degree in privacy/data governance, information security, or computer science with 3 years of experience supporting privacy & data governance controls, conducting privacy impact assessments (PIAs), understanding regulatory compliance, mitigation of business risk, and responsible handling of personal data within an aerospace and/or defense environment - Demonstrated understanding of global privacy the GDPR, EU AI Act, CCPA, CPRA, PIPL, NIST 800-171 and other applicable regulations and standards - Juris Doctor and/ or advanced education or experience in privacy, data governance, or information technology - Experience handling data subject rights request and/or regulatory inquiries - Familiarity with user tracking technologies, e.g., cookies, pixels, web beacons, and implementation tools, e.g., Google Tag Manager, GA4, etc. - Experience working with ServiceNow, OneTrust, Credo AI, and/or similar software platforms to execute data privacy and AI privacy compliance processes - Experience as a privacy subject matter expert for identifying risks and mitigation strategies for AI use cases and implementing AI Governance policies and procedures - Familiarity with DFARS, NIST SP 800-171, and CMMC 2.0 - Excellent verbal and written communication skills and proven ability to build relationships and positively influence business decisions related to privacy - Strong technical, analytical, troubleshooting, interpersonal, and problem-solving skills - Proven ability to work independently and within a global virtual team environment, stay organized, and execute work in accordance to tight deadlines - Active Top Secret security clearance is preferred We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. Our Employee Resource Groups (ERGs) offer opportunities to be a friend, be active, be a volunteer, be a leader, be recognized, and to be yourself. At Northrop Grumman, we are on the cutting edge of innovation. Our diverse portfolio of programs means there are endless paths to cultivate your career. We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program. Come join us! Primary Level Salary Range: $69,000.00 - $103,400.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

Job Description Summary: The Advisor, Short-Term Workforce Analyst is responsible for supporting operational excellence through accurate short-term forecasting, planning, project support, scheduling, and reporting across all contact center channels including calls, emails, chats and texts. This role requires strong analytical skills, advanced proficiency in Microsoft Excel and Power BI, and the ability to collaborate cross-functionally to ensure optimal service levels and business continuity during service disruptions. What You’ll Do for Us - Develop and maintain short-term forecasts for call, email, and chat/text volumes using predictive and prescriptive analytics (30-minute interval to at least 3 weeks in advance). - Maintain Workforce Management system (Genesys) with accurate volume, average handle time, arrival patterns, staffing, shrinkage, and other drivers for phone volume streams. Maintain Excel and PowerBI with accurate volume, average handle time, arrival patterns, staffing, shrinkage, and other drivers for email/chat/text volume streams. - Collaborate with Operations teams to understand business drivers and incorporate insights with updated volume, average handle time, shrinkage and other drivers into forecasting models (Genesys and manual Excel/Power BI models) for all volume streams (phone/email/chat/text). - Create and maintain dashboards and reports using Microsoft Excel, Power BI, and other MS Office tools such as PowerApps, Power Automate, SharePoint, MS Forms. - Responsible for accurate collection and analytics of data - Conduct regular trend analysis for specific lines of business - Monitor real-time and historical contact volume trends to inform staffing and scheduling decisions. - Partner with long term forecasters and intraday teams to ensure end-to-end planning and execution is aligned - Coordinate with cross-functional teams to manage volume redirection during service disruptions. - Facilitate regular forecast meetings with LOB partners - Maintain a deep understanding of staffing availability and contact volume streams across all channels. - Support scheduling processes to ensure optimal service levels and resource utilization. - Proactively identify opportunities for process improvement and automation within workforce planning. - Assist with ad-hoc requests and general strategy development - Align front-line shifts with workload projections to support prompt customer service via weekly schedule optimization, schedule bids, mini bids and vacation bids, overtime and voluntary time off Qualifications - Proven experience in workforce management, forecasting, or scheduling in a contact center environment. - Advanced proficiency in Microsoft Excel (e.g., pivot tables, formulas, macros) and Power BI. - Strong knowledge of Microsoft Office Suite for reporting and dashboard creation. - Experience with omnichannel forecasting and scheduling (calls, emails, chats, text). - Strong analytical, problem-solving, and communication skills. - Ability and initiative to work collaboratively across departments including levels of leadership and manage multiple priorities. - Preferred: BS/BA degree in related discipline (Business, Finance or Mathematics) - Required WFM experience preferred - Previous forecasting experienced preferred - Strong communication skills - Ability to multi-task and meet deadlines - Ability to collaborate and influence others - Easily adapts to change - Excellent time management and organization skills What We Can Do for You - Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.  - Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.   - Large & Connected Network: Ability & exposure to cross-functional connected teams across the country & globe allow you to enhance and maintain global connections that allow us to move faster and learn from others. - Innovative Technology: We utilize and lead the market with our large supply chain network and state-of-art technology we use each day. The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States. Skills: Analytical Thinking, Analytical Thinking, Aspect eWorkforce Management, Collaborating, Communication, Computer Literacy, Customer Relationship Management (CRM), Customer Service, Data Analysis, Data Analytics, Data Mining, Data Research, Detail-Oriented, Forecasting, Forecasting Models, Genesys Workforce Management, Impact 360, Market Trends, Microsoft Excel, Microsoft Office, Microsoft Power Business Intelligence (BI), NICE IEX Workforce Management, Oral Communications, Predictive Forecasting, Problem Solving {+ 5 more} Pay Range: $60,200 - $74,100 Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered. Location(s): United States of AmericaCity/Cities: Remote Travel Required: 00% - 25% Relocation Provided: No Job Posting End Date: March 20, 2026 Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

• Track staff capacity and task allocation throughout the day, adjusting priorities as volumes shift or staffing levels change. • Monitor real-time work item queues across multiple verticals to ensure no task is left behind. • Identify and escalate processing bottlenecks or SLA risks to leadership before they impact the customer. • Provide high-frequency reporting on productivity, throughput, and queue health to keep the operation informed. • Work hand-in-hand with operations managers to redistribute workloads based on real-time staffing and volume data. • Working hours: Wednesday–Sunday.