• Track staff capacity and task allocation throughout the day, adjusting priorities as volumes shift or staffing levels change. • Monitor real-time work item queues across multiple verticals to ensure no task is left behind. • Identify and escalate processing bottlenecks or SLA risks to leadership before they impact the customer. • Provide high-frequency reporting on productivity, throughput, and queue health to keep the operation informed. • Work hand-in-hand with operations managers to redistribute workloads based on real-time staffing and volume data. • Working hours: Wednesday–Sunday.

• Perform an in-depth review of medical claims utilizing the UB-04 and detailed itemized statement to ensure the validity of line-item charges. • Verify accuracy of the itemized charges to be reimbursed according to client policy and industry standards. • Validate automatic system denials and create additions to enhance efficient processing of IBR claims. • Recommend system enhancements and edits to improve claim review efficiency. • Comply with company standards regarding accuracy and productivity to manage daily assignments and meet client turnaround times. • Consult with Senior Analysts with any questions and/or issues related to claim reviews. • Assist in content development, automation, research, and appeal responses as needed. • Provide input and collaboration concerning content development with internal groups and on global projects as needed. • Attend all required meetings. • Assists in special projects and perform other duties as needed.

NASA Federal Credit Union is in search of a Servicing Operations Analyst to assist the Assistant Vice President of Loan Servicing in ensuring servicing rules across Consumer and Mortgage Loan Servicing are accurately identified, interpreted, implemented, and maintained in alignment with investor, partner and credit reporting process requirements. The Servicing Operations Analyst will proactively monitor industry servicing standards, rule updates, and partner/investor communications to recommend timely adjustments to internal rules and processes. This position will serve as a liaison between Consumer and Mortgage Loan Servicing and external partners to translate servicing expectations into internal rule logic. It will ensure servicing logic is rules-based, accurate and aligned with investor expectations and partner/contractual obligations. The Servicing Operations Analyst will support Loan Servicing Management in preparing for audits and review related to investor, partner and credit reporting processes, as well as maintain detailed documentation of rule logic, decision flows, implementation history and change management activities to support governance audit readiness. This position will collaborate with the AVP of Loan Servicing on rule updates driven by investor, partner, and process changes, ensuring smooth implementation and communication across management teams. It will also work closely with the Consumer and Mortgage Loan Servicing Managers and Technology Department to assist in aligning daily operations and processes with servicing rules and contractual requirements. This position will require you to reside in Maryland, Washington DC or Virginia. Essential Duties and Responsibilities: include the following: (other duties may be assigned.) - Complies with applicable federal, state and local laws, regulations and adheres to Credit Union policies and procedures, including those related to the Bank Secrecy Act. - Monitors updates from CDIA (CRRG Guide, FAQ), MERS, FHFA, Fannie Mae, Freddie Mac, VA, FHA/HUD, CDIA, private mortgage insurers and others to identify rule changes affecting servicing operations. - Collaborates with Consumer and Mortgage Loan Servicing Managers to assess servicing rule changes and gather input for implementation planning. - Continuously evaluates Metro 2 file requirements to ensure alignment with credit reporting standards. - Analyzes monthly Bridgeforce DQS output to identify improvements to Metro 2 submissions. - Upon approval from the AVP of Loan Servicing, configures and implements business rules in servicing systems to ensure proper handling. - Leads rules-based updates and projects, including associated servicing platform enhancements. - Supports testing and quality assurance of new or updated rules to ensure functionality and data integrity. - Monitors rule performance post-implementation and coordinates updates or issue resolution with technology team. - Analyzes and interprets servicing requirements from external partners and investors including FHFA, Fannie Mae, VA, FHA/HUD, MERS, FHLB, and PMI providers (ARCH, Radian, MGIC). - Reviews servicing agreements to support processes related to loan participations and ensures logic accommodates partial loan purchase agreements. - Serves as a subject matter expert during audits, exams, and partner reviews related to rule governance and servicing standards. - Maintains operational knowledge of software systems necessary to support rule logic processing. - Possesses thorough knowledge of all Credit Union loan products and services. - Communicates with third-party investors, partners and resources as needed. - Recommends updates to policies and procedures based on rule changes and assists with drafting or revising documentation. Education and Experience: - Bachelor’s Degree in a related field preferred. - Minimum of two years of experience in loan servicing or business rules implementation. - Configuration and maintenance of business rules in servicing systems. - Working knowledge of loan servicing platforms and rule configuration tools. - Experience interpreting and applying servicing rules from external partners, investors and resources. - Familiarity with agency (e.g., Fannie Mae, Freddie Mac) and non-agency servicing standards and agreements. - Understanding of Metro 2 credit reporting and its impact on servicing logic. - Experience supporting audits, exams, and investor/partner reviews. Essential Skills and Abilities: - Ability to deliver oral presentations and produce written reports and documentation. - Ability to convey complex information in a way that others can readily follow. - Ability to interpret complex servicing rules and develop implementation strategies with urgency and precision while effectively prioritizing workload. - Ability to balance the need for an immediate response with accuracy and completeness of information. - Highly organized with attention to detail and strong follow-through. - Ability to build strong relationships with stakeholders at all levels, internally and externally. - Detail-oriented with strong problem-solving skills and the ability to identify, analyze, and resolve problems, driving solutions to completion. - Ability to work under minimal supervision and manage multiple tasks/projects simultaneously, while meeting demanding deadlines. - Strong business ethics, including the protection of proprietary and confidential information. Our Generous Benefit Package Includes: NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more. +Insurance coverage begins the 1st day of the month, following 30 days after hire date. *100% Credit Union-Paid Full-Time Employee Benefits - Salary: $85,000 – $118,750 - 401(k) with employer match up to 6% and immediate 100% vesting - Gain Sharing Bonus (eligibility rules apply)*Health Insurance (Choice of two nationwide PPO plans) - High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+* - Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+ - Dental Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+ - Vision Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+ - Long-term Disability Insurance+* - Flexible Spending Medical Account (FSA)+ - Flexible Spending Dependent Care Account+ - Health Savings Account (HSA)+ - Voluntary Supplemental Employee and Dependent Life Insurance+ - Voluntary Short-term Disability Insurance+ - Remote or Remote / Hybrid work options based on position - Life Insurance/AD&D+* - Vacation Leave (excluding Outside Loan Officers) - Sick and Safe Leave - 11 Paid Holidays - Education Assistance - Employee Referral Bonus* - Credit Union Membership Eligible - Employee Assistance Program+* - Identity Theft Protection (Additional premiums to add family members)+* - Pet Insurance - Employee Discount Program - Remote or Remote / Hybrid work options based on position All benefits are based on meeting NASA Federal Credit Union’s eligibility requirements and the carrier’s terms and conditions. WE’RE STRONGER TOGETHER At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together. Posted: 3.13.2026

Are you looking for a company who believes in world-class employee culture and focuses on growing YOU professionally? Welcome to National Fire Experts, a leader in the property insurance intelligence industry. We are currently seeking a Part-Time Fire Investigator to join our growing team in Raleigh, NC. The Fire Investigator is responsible for studying fire and explosion scenes. They will do all the required studies and all other work necessary to determine the cause and origin of fires and explosions. They will convey their findings and conclusions to others clearly and concisely, usually through a written report. If necessary, they will defend their opinions in a court of law. What Does National Fire Experts Offer You? - Remote Schedule - Competitive Compensation Package - Bonus Opportunity - Career Growth - A Diverse & Positive Work Environment - Professional Development - Employee Referral Bonus - Medical, Vision, and Dental Insurance Coverage - 401K with Match - HSA and HRA (Employer contributions) - Paid Parental Leave - Company Paid Life Insurance - Company Paid Short-Term and Long-Term Disability - Tuition Reimbursement - Paid Time Off and Holidays Duties and Responsibilities: - Timely field visits to loss sites to conduct cause and origin investigations. - Provides honest and unbiased analysis and consultation on various fires and explosions. - Field studies and research on a daily basis. - Must travel to perform investigations within a 100-mile radius (further when required) from the assigned office. Depending upon the workload and distance traveled, occasional overnight travel may be required. - Will have close client interaction, often dealing with sensitive and confidential information. - Writes and submits detailed and accurate reports on completed investigations in a timely manner in accordance with company guidelines. - Will communicate with National Fire Experts' customers to provide timelines and project updates on a consistent basis. - Must be willing and able to provide expert testimony and/or depositions on an as needed basis. - Must be willing to work a flexible schedule during periods of peak business demand. - Will provide excellent customer service to both the company’s internal and external customers. - Perform other duties as assigned by management. Minimum Qualifications: - Must have CFEI certification through NAFI, or CFI certification through IAAI (preferred). - Must hold or have the ability to obtain a Private Investigator License in the state(s) in which they are assigned within 60 days of employment (if applicable). - Must be familiar with NFPA 921. - Must meet all the requirements for qualification as a fire investigator per NFPA 1033. - Previous expert testimony or deposition experience highly preferred but not required. - Degree or some college coursework is preferred but not required. - Must have at least 2 years of hands on experience working in the public and/or private sectors performing fire origin and cause investigations on residential and commercial structures. - Must be well organized with the ability to deliver fast and accurate turnaround times. - Must be able to handle multiple project workload and periods of high stress, especially during times of peak business demand. - Must be hands-on and able to climb ladders and roofs, crawl in tight spaces, etc. as needed to perform investigations. - Will work projects that are assigned to them unless sufficient hazards are identified utilizing National Fire Experts' Safety Protocol guidelines and JSA’s. - Meet all standards for pre-employment physical examination. - Excellent written and verbal communication skills. - Must be team-oriented and service-oriented. - Must have a valid driver’s license with an acceptable driving record in accordance with the firm’s guidelines. - Must have superior customer service skills. - Must always conduct business in an honest and ethical fashion. - Experience with writing detailed investigation reports is highly preferred. - Must have excellent overall computer skills. - Must meet or exceed company aptitude standards regarding computer and technical proficiency. - Must have the ability to work efficiently with little or no supervision. - Must be willing to travel and/or work a flexible schedule during periods of peak demand. - Must have the willingness to work remotely and from home office. - Must have employee-provided, high-speed internet that is reliable and accessible at remote office Physical Requirements: - Frequently required to stand on one’s feet for prolonged periods of time. - Frequently required to lift and/or move objects weighing up to 100 lbs. - Frequently required to climb onto roofs, ascend/descend ladders, stairs, scaffolding, ramps, etc. - Frequently required to balance, stoop, kneel, crouch, climb, and crawl. - Frequently required to reach with hands and arms. - Frequently required to spend extended periods of time operating a motor vehicle. - Frequently required to use hands to finger, handle, or feel. To learn more about us visit https://nationalfireexperts.com/. National Fire Experts are committed to creating a diverse environment and is proud to be an equal opportunity employer. We are an E-Verify participating employer.