Lead From Anywhere – Build the Career You Deserve Location: 100% Remote Schedule: Flexible If you’re ready to move beyond rigid schedules and limited growth, this remote leadership opportunity offers the freedom, mentorship, and support to help you thrive. We’re looking for ambitious individuals eager to develop into top-level sales leaders while making a meaningful difference. Why This Opportunity Stands Out • Work remotely with full flexibility • Create your own schedule and take control of your time • Lead with purpose by helping clients and supporting your team • Receive hands-on mentorship from executive leadership • Grow in an environment built to develop future leaders What We’re Looking For • Leadership mindset with or without formal sales leadership experience • Strong communication and relationship-building skills • Drive to exceed goals and continuously improve • Ability to succeed in a fast-paced, remote environment Take the next step toward leadership on your terms. Apply now and redefine success while working from anywhere.

• Serve as a primary point of contact for DHS stakeholders and advocate for customer needs across internal teams. • Build trusted relationships with DHS, and related mission partners. • Identify customer priorities, operational gaps, and service improvement opportunities. • Coordinate with leadership, operations, and support teams to deliver responsive solutions. • Support customer engagement activities across the broader Federal Law Enforcement community through briefings, status updates, and issue resolution. • Gather customer feedback and translate it into actionable recommendations. • Help align services and solutions with CBP operational and mission requirements. • Track risks, issues, and follow-up actions to improve customer satisfaction and mission effectiveness. • Coordinate overall DHS/CBP activities to support growth opportunities and engage in activities to help AMERICAN SYSTEMS expand their support to all Federal Law Enforcement organizations.

Why you want this job At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission… and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. Our rockstar agents have a reputation for going above and beyond to WOW our customers. This is NOT just another call center job… apply today to become a part of our amazing company and culture! - Start Date: Monday, April 6, 2026 - Location: Train and work remotely from approved states (Utah, Texas and North Carolina) - Training: 3 weeks (M-F, 10 AM–5 PM MST, 100% attendance is mandatory) - Full-Time: 40 hours/week - Shifts: Hiring for afternoon/evening shifts at this time, including 1 required weekend shift each week (Saturday preferred) - Pay: $15/hour + bonus potential up to $6/hour What you’ll do - Answer inbound calls: Handle inbound sales and service calls—no cold calling required! Focus on helping customers and enhancing their experience. - Consult with care: Offer thoughtful advice to help customers get the most value from their contact lens purchase on every call. - Stay connected: Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment. - Provide top-tier service: Deliver exceptional customer service in a fast-paced, ever-changing environment. Keep calm, stay focused, and exceed expectations. - Solve problems with ease: Identify and resolve customer issues quickly, empowering yourself to make decisions in the moment for a positive experience. - Hit your targets: Maintain high performance metrics, including revenue per call, quality, availability, and dependability—always striving for excellence. - Live our values: Bring your Big Hearted, Unconventional, Tenacious, and Better Together attitude to every call, chat, and interaction. What you'll need - 2-3 years minimum customer service experience - Inbound sales and Contact Center experience a plus! - A goal-getter mentality, always striving to crush metrics and share our amazing products with customers - A fun, friendly personality that loves connecting with customers in unexpected and engaging ways - Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better - Computer literacy skills with the ability to type at least 40 wpm - A private, dedicated workplace, free from interruption or distraction that promotes confidentiality - Positive, driven and solution-oriented mentality - Must reside (permanent residence) in approved locations: North Carolina, Texas and Utah Why you'll love us - Monthly performance bonuses for those who qualify - Ownership of your development with support from leaders dedicated to fostering growth - Bi-annual performance reviews - A safe, respectful, and inclusive work environment Perks - Amazing medical, dental, and vision coverage - 401(k) match - Deep discounts on contact lenses, glasses lenses and glasses frames - Tuition reimbursement for eligible courses Who we are SeekWell is the parent company of 1-800 Contacts, The Framery and Luna. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. The best is yet to come. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. To be considered for this remote position, candidates must reside in one of our approved hiring states, which are specified in the job application questions below. It is anticipated this position will have a salary within the range listed below, depending on the candidate’s qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements. United States Remote Salary Range $15—$15 USD *For remote hourly applicants to be considered, you must live in one of the following approved states: Utah, Texas, North Carolina It is anticipated this position will have a salary within the range listed below, depending on the candidate’s qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements. United States Remote Hourly Range $15—$15 USD

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This is a remote position with occasional in-person meetings required. The current schedule is Monday-Friday from 8:00 AM to 4:30 PM. - Reviews medical records and coordinates health care services and referrals for assigned patients. - Completes forms and provides medical documentation to support services. - Ensures coordination of patient care and flow of information by delivering clear and concise messages to appropriate parties, documenting information, and effectively communicating with ambulatory clinical departments. - Utilizes computer programs and follows established guidelines to schedule, update, and cancel appointments. - Follows departmental policies and procedures to assure completeness and accuracy of registration data, ensuring accurate billing and statistical information, and maintaining accurate authorization records. - Coordinates with co-workers to accomplish departmental work assignments. - Contributes to the success of the department by assisting with the development and implementation of methods to improve customer service and recognizing problems and determining possible solutions. - Serves as a courteous and cooperative liaison between patients, medical staff, and outside agencies, anticipating workflow and preparing accordingly. - Performs other related duties as assigned. Qualifications - High school diploma or GED equivalent. - Experience working in a high volume, fast-paced environment. - Experience answering phones and utilizing electronic messaging. - Must have a CMA or RMA by one of the following National Organizations: - CMA from American Association of Medical Assistants (AAMA) - CCMA from National Health Career Association (NHA) - NCMA from National Center for Competency Testing (NCCT) - RMA from American Medical Technologists (AMT) - RMA from American Allied Health - NCMSMA from National Healthcare Worker’s Association (NHCWA) - NRCMA from National Association for Health Professionals (NAHP) - NRMA from National Registry of Medical Assistants (NRMA) - Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA). Requirements - Excellent oral and written communication skills. - Ability to perform multiple tasks simultaneously. - Demonstrates ability to resolve consumer problems under stressful conditions. - Ability to stay positive in demanding situations. - Must be able to develop and maintain professional, service-oriented relationships with patients, physicians, co-workers, and supervisors. Benefits - Base compensation listed within the pay range based on factors such as qualifications, skills, relevant experience, and/or training. - Premium pay such as shift, on call, and more based on a teammate's job. - Incentive pay for select positions. - Opportunity for annual increases based on performance. - Paid Time Off programs. - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability. - Flexible Spending Accounts for eligible health care and dependent care expenses. - Family benefits such as adoption assistance and paid parental leave. - Defined contribution retirement plans with employer match and other financial wellness programs. - Educational Assistance Program.