This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This is a remote position with occasional in-person meetings required. The current schedule is Monday-Friday from 8:00 AM to 4:30 PM. - Reviews medical records and coordinates health care services and referrals for assigned patients. - Completes forms and provides medical documentation to support services. - Ensures coordination of patient care and flow of information by delivering clear and concise messages to appropriate parties, documenting information, and effectively communicating with ambulatory clinical departments. - Utilizes computer programs and follows established guidelines to schedule, update, and cancel appointments. - Follows departmental policies and procedures to assure completeness and accuracy of registration data, ensuring accurate billing and statistical information, and maintaining accurate authorization records. - Coordinates with co-workers to accomplish departmental work assignments. - Contributes to the success of the department by assisting with the development and implementation of methods to improve customer service and recognizing problems and determining possible solutions. - Serves as a courteous and cooperative liaison between patients, medical staff, and outside agencies, anticipating workflow and preparing accordingly. - Performs other related duties as assigned. Qualifications - High school diploma or GED equivalent. - Experience working in a high volume, fast-paced environment. - Experience answering phones and utilizing electronic messaging. - Must have a CMA or RMA by one of the following National Organizations: - CMA from American Association of Medical Assistants (AAMA) - CCMA from National Health Career Association (NHA) - NCMA from National Center for Competency Testing (NCCT) - RMA from American Medical Technologists (AMT) - RMA from American Allied Health - NCMSMA from National Healthcare Worker’s Association (NHCWA) - NRCMA from National Association for Health Professionals (NAHP) - NRMA from National Registry of Medical Assistants (NRMA) - Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA). Requirements - Excellent oral and written communication skills. - Ability to perform multiple tasks simultaneously. - Demonstrates ability to resolve consumer problems under stressful conditions. - Ability to stay positive in demanding situations. - Must be able to develop and maintain professional, service-oriented relationships with patients, physicians, co-workers, and supervisors. Benefits - Base compensation listed within the pay range based on factors such as qualifications, skills, relevant experience, and/or training. - Premium pay such as shift, on call, and more based on a teammate's job. - Incentive pay for select positions. - Opportunity for annual increases based on performance. - Paid Time Off programs. - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability. - Flexible Spending Accounts for eligible health care and dependent care expenses. - Family benefits such as adoption assistance and paid parental leave. - Defined contribution retirement plans with employer match and other financial wellness programs. - Educational Assistance Program.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Member Advocates will be responsible for handling both inbound and outbound calls to support our healthcare client. In this role, advocates are expected to deliver exceptional customer service by adhering to established protocols and guidelines. Advocates will support members through a variety of needs such as: - Billing - Quoting - Understanding medical or pharmacy benefits - Providing requested materials - Researching claims - And so much more! They will utilize various web-based systems to efficiently address and resolve customer inquiries, ensuring a seamless and satisfactory experience for each caller. Our focus is creating a fantastic member experience. Advocates will need to be able to make the process easy for members, demonstrate that you care, and ultimately, resolve their concerns. Employees on this program do more than simply provide services to members. They advocate for them! 7 weeks of paid, mandatory training: - 100% attendance required. - All equipment provided. Work from home! Call center hours: - Monday-Friday, 8 AM-9 PM EST - Saturday, 9 AM-7:30 PM EST Competitive benefits, PTO, growth, and development opportunities. Important: - At the end of the application, you’ll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load—this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process. Qualifications - High School Diploma or GED - Prior call center or customer service experience highly desired - Effective verbal and written communication skills - Ability to multi-task - Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs - Ability to sit for extended periods of time - Ability to successfully pass a background investigation and drug screen - Must successfully pass preemployment criteria testing and internet speed test Requirements - Enclosed and secure work area with zero distractions - Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office. - Must be able to meet the minimum internet speed requirements of 20 mbps download and 12 mbps upload. - Hotspots, satellite and wireless internet service is NOT allowed for this role. Responsibilities - Answer customer inquiries with professional courtesy, providing exceptional customer service to each customer, based on client specific instruction. - Document each customer's inquiry information into a database. - Verify customer's information, making corrections and updates as needed. - Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible. - Follow-up with callers as necessary. - Use statistical contact center data to make improvements to performance. - Shift and Schedule adherence. Company Description Senture is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

• Answer inbound calls: Handle inbound sales and service calls—no cold calling required! Focus on helping customers and enhancing their experience. • Consult with care: Offer thoughtful advice to help customers get the most value from their contact lens purchase on every call. • Stay connected: Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment. • Provide top-tier service: Deliver exceptional customer service in a fast-paced, ever-changing environment. Keep calm, stay focused, and exceed expectations. • Solve problems with ease: Identify and resolve customer issues quickly, empowering yourself to make decisions in the moment for a positive experience. • Hit your targets: Maintain high performance metrics, including revenue per call, quality, availability, and dependability—always striving for excellence. • Live our values: Bring your Big Hearted, Unconventional, Tenacious, and Better Together attitude to every call, chat, and interaction.

AO Globe Life is expanding its remote team and seeking motivated, service-oriented professionals who want to help veterans, union members, and their families understand and access important supplemental benefit programs. This fully remote opportunity offers meaningful work, professional development, and the flexibility to build a career from anywhere in the United States. Structured training, mentorship, and pre-qualified client consultations are provided so you can focus on supporting families without cold outreach or startup expenses. What You’ll Gain 100% remote work environment from anywhere in the United States Flexible scheduling designed to support work-life balance Pre-qualified client consultations provided — no cold outreach required Comprehensive training and licensing support Monthly and quarterly performance bonuses Union representation through OPEIU Local 277 Medical reimbursement program for qualifying expenses Equity opportunities for qualifying team members Leadership development and advancement pathways Collaborative, mission-driven team culture What You’ll Do Conduct scheduled virtual consultations with veterans, union members, and their families Understand each client’s financial protection needs and priorities Explain available life and supplemental benefit options clearly and professionally Guide clients through the application and enrollment process Maintain accurate digital documentation and ensure compliance standards Provide ongoing support including policy updates and general client assistance Participate in weekly training sessions, mentorship programs, and team meetings Who Thrives in This Role Strong communicators who enjoy helping others Self-motivated professionals comfortable working independently Organized individuals capable of managing a structured schedule Candidates comfortable using Zoom, CRMs, and digital tools Customer service or client-facing experience is helpful but not required Individuals motivated by personal growth and long-term career development Requirements Authorized to work in the United States Reliable internet connection Windows-based laptop or desktop computer with webcam Must be physically located within the United States About AO Globe Life For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, and veteran organizations to deliver supplemental benefits that help protect working families across the United States. With a remote-first workforce and a culture built on mentorship, service, and professional development, AO Globe Life continues to offer meaningful career opportunities for professionals who want to make a lasting impact. Apply today to begin building a flexible remote career supporting families nationwide.