• Architect AI-integrated deployments: Design and support Qostodian implementations that connect to customer agent fleets, MCP-enabled tools, and autonomous security workflows—not just standalone installations • AI-accelerated customer success: Use LLMs, automation, and agentic tools to diagnose issues, generate configuration scripts, create custom integrations, and reduce resolution time from days to hours • Navigate complex enterprise architectures: Understand multi-cloud, hybrid, and agentic infrastructure where Qostodian is one node in a larger autonomous security ecosystem • Proactive technical guidance: Anticipate integration challenges, API changes, and architectural bottlenecks before they impact customers; provide best practices for MCP-based workflows • Bridge technical depth and business outcomes: Translate agentic architecture benefits into risk reduction metrics, compliance wins, and operational efficiency gains for executive audiences • Continuous learning and experimentation: Actively test emerging AI tools, agent frameworks, and integration patterns; bring insights back to Product and Engineering teams • Collaborate cross-functionally: Work with Support, Product, and Engineering to resolve complex issues, influence roadmap based on architectural trends, and share AI-driven workflow innovations • Drive renewals and expansion: Monitor customer health in high-complexity environments, identify growth opportunities enabled by AI capabilities, and support strategic account expansion • Conduct business reviews: Present technical architecture evolution, AI-driven value delivery, and roadmap alignment to ensure long-term customer success

• Project manage the implementation and onboarding of new brands, including identifying technical solutions, JavaScript tag implementation, CRM onboarding, and managing audience segmentation • Serve as the go-to technical contact for both internal and external teams, empowering them with your deep technical expertise and understanding of digital campaign construction • Build relationships with key external technical stakeholders • Proactively ensure deliverables arrive in good order, on time, and fulfill customers’ requirements and expectations • Communicate status updates across several brand projects to key internal and external stakeholders, such as onboarding requirements and timelines • Provide exceptional customer service through the resolution of technical issues raised by customers and internal teams for both new and existing brands, partnering with Product teams on any escalations • Function as an expert technical resource for executing “best practices” and informal customer questions • Collaborate with our Product and Engineering teams to provide feedback that shapes the platform through bug fixes, future products, and features • Deliver product support by promptly addressing and resolving technical issues, ensuring efficient escalation when necessary

• Build and maintain relationships with cloud customers • Engage during customer cloud implementations and post-production phases • Serve as a liaison between customer and internal teams • Provide technical feature education and enablement • Manage incidents and escalations • Analyze production operational tasks and provide insights

• Manage day-to-day communication with existing merchants. • Act as the primary technical point of contact during integration, onboarding and post-launch support. • Coordinate with internal teams (Tech, Compliance, Finance, Product) to resolve merchant issues and ensure smooth operations. • Assist merchants with API integrations, payment flows, wallet setup, and troubleshooting. • Monitor client activity, identify issues proactively, and escalate when needed. • Maintain accurate documentation, integration notes, and CRM updates. • Provide clear explanations of payment flows, settlement logic, blockchain specifics, and operational processes.