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PebblePost is the most impactful way to engage decision-ready consumers in the moments that matter.
Technical Account Manager
Location
United States
Posted
131 days ago
Salary
$115K - $130K / year
Seniority
Senior
Job Description
Technical Account Manager
PebblePost
• Project manage the implementation and onboarding of new brands, including identifying technical solutions, JavaScript tag implementation, CRM onboarding, and managing audience segmentation • Serve as the go-to technical contact for both internal and external teams, empowering them with your deep technical expertise and understanding of digital campaign construction • Build relationships with key external technical stakeholders • Proactively ensure deliverables arrive in good order, on time, and fulfill customers’ requirements and expectations • Communicate status updates across several brand projects to key internal and external stakeholders, such as onboarding requirements and timelines • Provide exceptional customer service through the resolution of technical issues raised by customers and internal teams for both new and existing brands, partnering with Product teams on any escalations • Function as an expert technical resource for executing “best practices” and informal customer questions • Collaborate with our Product and Engineering teams to provide feedback that shapes the platform through bug fixes, future products, and features • Deliver product support by promptly addressing and resolving technical issues, ensuring efficient escalation when necessary
Job Requirements
- 3+ years’ experience in a brand-facing digital advertising role
- Demonstrated expertise in SQL and Python for efficient manipulation of large datasets
- Intermediate proficiency with JavaScript and Chrome Developer Tools for debugging code placed on web pages
- Communicated complex technical concepts to non-technical brand audiences
- Conducted virtual training sessions
- Experience with the Google Suite, Query Editors, JIRA, and Confluence tools
- Bachelor’s Degree from an accredited college or university
Benefits
- Remote-friendly team
- Unlimited PTO policy
- Comprehensive medical, dental and vision plans
- Cell phone reimbursement program
- Flexible spending (FSA), health savings (HSA), and pre-tax commuter accounts
- Employee-based 401(k) program
- Additional voluntary benefit programs available such as life, critical illness, disability, employee assistance and additional buy-up options
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