• Project manage the implementation and onboarding of new brands, including identifying technical solutions, JavaScript tag implementation, CRM onboarding, and managing audience segmentation • Serve as the go-to technical contact for both internal and external teams, empowering them with your deep technical expertise and understanding of digital campaign construction • Build relationships with key external technical stakeholders • Proactively ensure deliverables arrive in good order, on time, and fulfill customers’ requirements and expectations • Communicate status updates across several brand projects to key internal and external stakeholders, such as onboarding requirements and timelines • Provide exceptional customer service through the resolution of technical issues raised by customers and internal teams for both new and existing brands, partnering with Product teams on any escalations • Function as an expert technical resource for executing “best practices” and informal customer questions • Collaborate with our Product and Engineering teams to provide feedback that shapes the platform through bug fixes, future products, and features • Deliver product support by promptly addressing and resolving technical issues, ensuring efficient escalation when necessary

• Build and maintain relationships with cloud customers • Engage during customer cloud implementations and post-production phases • Serve as a liaison between customer and internal teams • Provide technical feature education and enablement • Manage incidents and escalations • Analyze production operational tasks and provide insights

• Manage day-to-day communication with existing merchants. • Act as the primary technical point of contact during integration, onboarding and post-launch support. • Coordinate with internal teams (Tech, Compliance, Finance, Product) to resolve merchant issues and ensure smooth operations. • Assist merchants with API integrations, payment flows, wallet setup, and troubleshooting. • Monitor client activity, identify issues proactively, and escalate when needed. • Maintain accurate documentation, integration notes, and CRM updates. • Provide clear explanations of payment flows, settlement logic, blockchain specifics, and operational processes.

• Manage day-to-day communication with existing merchants. • Act as the primary technical point of contact during integration, onboarding and post-launch support. • Coordinate with internal teams (Tech, Compliance, Finance, Product) to resolve merchant issues and ensure smooth operations. • Assist merchants with API integrations, payment flows, wallet setup, and troubleshooting. • Monitor client activity, identify issues proactively, and escalate when needed. • Maintain accurate documentation, integration notes, and CRM updates. • Provide clear explanations of payment flows, settlement logic, blockchain specifics, and operational processes.