• Develop detailed offers using product knowledge, business insights, and professional judgment while adhering to contracting strategies and price matrices • Develop meticulous, error-proof offers and analysis, maintaining a high attention to detail, while still seeing the emerging patterns, trends and insights across offers. • Display a high degree of ownership for the offer and its fit with our strategic and financial objectives. Coordinate review of requests that require further approval. • Maintain appropriate documentation in accordance with SOX 404 Requirements. • Identify areas for improvement within systems, processes, and interactions. Surface and provide recommendations regularly to management to support our objective for continuous improvement. • Take an active role in developing and improving processes, training materials, and SOPs. • Support development and maintenance of tools for quoting and price letter generation. • Manage the process of price letter generation and the implementation of price changes and contract compliance requirements. Ensure that all changes are accurately recorded, and that information is updated in a timely manner. • Complete all offer elements before the due date and provide any required information to the contracting and customer service teams for agreement implementation. • Coach and mentor developing offer development analysts to enhance their abilities and improve the quality of their work. • Direct workflow across offer development analysts to manage bandwidth and ensure service levels and quality objectives are met. • Drive adherence to protocols and business rules while still respecting individual customer needs. • Serve as SME for business partners.

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview About the INVEST Program Are you a recent college graduate looking for a long-term, stable, innovative and exciting career that helps make a meaningful difference and supports people through challenges? The Emerging Talent INVEST Program (ETIP) – Guardian Pathway is a 6-month paid, fully remote, entry-level immersive learning experience, designed for recent college graduates to gain real-world exposure, personalized coaching and mentorship and a clear, long-term career path in one of U.S. best industries. Program Highlights - 6-months, paid, fully remote learning track - Virtual classroom, peer shadowing, simulations, case studies, and hands-on experience - Fully remote (candidates must physically reside in states specified although the role is remote) - Interactive sessions, one-on-one mentorship, collaborative projects, exposure to wide variety of industries, clients, and knowledge material - Fully paid licensing and advance education opportunities - Career progression post-graduation into claims resolution manager roles and beyond How you'll make an impact What will you do? Over the course of this 6-month program you will be partnered with a team of peers and experienced Training Specialists that will create a supportive learning environment designed to position you for successful program completion. You will alternate between self-study modules, virtual classroom-style learning, guided training modules, and hands-on application of the knowledge gained. Over the course of the program, you will progressively increase your hands-on experience to immerse yourself into the world of claims management and client service excellence under the mentorship of the program mentors and training leaders. The program is designed to offer consistent and repeated opportunities to develop, grow and practice your knowledge, advance your education via licensing studies, and help you gain confidence in the unique and highly specialized field of commercial claims handling for world’s largest employers and insurance carriers. What can you expect? - Participate in Structured Learning: Actively engage in the first phase of the INVEST Program, which includes instructor-led sessions, online modules, job shadowing, and mentorship focused on foundational insurance knowledge, claims operations, and state-specific workers’ compensation regulations. - Shadow Claims Experts: Observe experienced claims professionals and learn best practices in managing lost time (indemnity) workers’ compensation claims. - Practice in a Simulated Environment ("Sandbox"): Apply newly learned concepts in a controlled, simulated claims environment designed to mimic real-world scenarios. The sandbox allows colleagues to practice making decisions, inputting data, and managing mock claims without risk, helping build confidence before handling actual cases. - Complete Program Milestones: Achieve key learning objectives and performance checkpoints as you build technical knowledge and professional skills essential for a successful claims career. - Collaborate and Network: Engage with peers, mentors, and cross-functional teams to deepen understanding of the claims process and build professional relationships within the organization. - Gradual Claim Ownership: Begin handling new workers’ compensation claims starting in Week 3 of the program. Claim assignments will begin at an incremental, supportive pace, with inventory gradually increasing as confidence and competency develop. - Support Claims Management: Take ownership of an evolving portfolio of indemnity claims under close supervision. Begin applying program training to real-world scenarios, including benefit calculations, wage loss evaluations, and return-to-work considerations. - Claims Analysis and Learning: Continue developing skills in analyzing medical documentation, regulatory guidelines, state-specific regulations, and supplemental case materials to determine claim strategy, financial exposure and potential next steps. - Stakeholder Communication: Engage in professional communication and strategy development with clients; provide support and empathy to the injured employees; secure key details from medical providers and other key stakeholders to support collaborative, outcome-focused, and empathetic claims handling. - Client Service Instructions & Carrier Guidelines: Learn how to interpret and apply client service instructions and carrier guidelines to ensure claims are handled in compliance with expectations. This includes understanding unique requirements for documentation, communication, and jurisdictional standards across our diverse client base. Reserving Acumen: Build core skills in setting and adjusting reserves by analyzing claim details, medical data, and potential outcomes. You’ll learn how accurate reserving supports financial stewardship and impacts overall claim strategy. About You Education: Bachelor’s degree or 4-year degree from an accredited institution preferred. Candidates possessing a Bachelor’s degree will receive preferential treatment. Others with proven experience will be considered. Attributes: - Active listening skills - Problem-solving mindset - Adaptable to changes in procedures and technology - Computer literacy, including strong familiarity with M365 products (e.g. Outlook, Word, and basic Excel and PPT) - Strong verbal and written communication skills - Strong time management and ability to multi-task - Detail-oriented - Curious, learning-focused mindset #GBTopJob #remote #INVEST Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave Other benefits include: - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

• Responsible for the performance of tasks related to EHR system implementation, adoption, enhancement, and support. • Develops a strong understanding of assigned application(s) and demonstrates proficiency in navigating through the Electronic Health Record (EHR). • Meets with relevant personnel to gather information and observe workflows. • Identifies opportunities and proposes solutions to streamline the workflow to gain efficiencies. • Produces documentation including current and future state workflows, pros/cons, gap analysis, needs assessments, design specifications, build documentation, test plans, project plans, status reports and transitionary documentation. • Performs application testing including scenario-based, integrated, and parallel testing. • Provides regular updates regarding work status and demonstrates appropriate issue escalation. • Completes system build and documentation in accordance with department guidelines and in adherence to change management policy. • Prepares training material and conducts training classes in either virtual or in-person settings.

• Provide analytical support in executing internal control discipline and operational excellence including the review EPVS intake packages for completeness, accuracy, & consistency, validation of use of approved trusted sources and tools • Gather, organize, & document data to monitor and test the effectiveness of key controls and status of mitigation and action plans. • Prepare documentation for tracking, monitoring, and escalation of risk related issues to management. • Follows standard procedures and guidelines including Tier classification and approvals, segregation of duties, internal control standards • Understands how assigned duties relate to others within the team and how the team integrates with related teams • Impacts own team through the quality of the support provided • Recognizes and solves typical problems; selects solutions from established options including the return of incomplete or non-compliant packages to Field Operations • Communicates moderately complex information in routine situations, typically within own team • Works under general supervision with limited ability to modify approach; Individual contributor having no supervisory responsibilities; manages own workload • Performs all other duties as assigned by management