• Join our SecOps team in a remote role • Report to the Director of Sales Engineering in the Security Operations GTM department • Work closely with Sales, Customer Success, and Technology Partnerships to drive secure digital futures • Leverage experience to demonstrate Zscaler cloud transformation capabilities

• Provide technical expertise and guidance throughout the customer lifecycle, from pre-sales to post-implementation. • Design and propose technical solutions that meet customer needs and align with product capabilities. • Collaborate with Sales and Customer Success teams to understand business requirements and translate them into technical specifications. • Lead technical workshops and presentations for customers. • Create and maintain technical documentation, including solution architecture diagrams and implementation plans. • Serve as the technical bridge between customers and our engineering teams. • Lead complex product deployments and integrations. • Identify potential technical risks and develop mitigation strategies. • Serve as the voice of the customer by surfacing insights and advocating for product improvements that drive client value.

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role Decagon is looking for a Strategic Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems. Your background looks something like this - 4-6 years of customer facing experience in a sales engineering (pre-sales) role - Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer - Create and architect generative AI experiences for our customer’s end users - Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value - Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders - Strong interpersonal and teamwork skills - Functional understanding of GTM systems and workflows Even better if you have - 2+ years of AI sales engineering experience - Experience in a high-growth startup environment Benefits - Medical, dental, and vision benefits - Take what you need vacation policy - Daily lunches, dinners and snacks in the office to keep you at your best

At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview This role manages top-tier accounts with significant strategic importance. This role influences client strategy, drives long-term value, and contributes to organizational growth through thought leadership and deep client engagement. What You’ll Do: - Own relationships with top-tier clients or partners. - Lead relationships with enterprise-level clients, ensuring alignment with long-term business goals. - Shape strategic direction for accounts, including multi-year planning and innovation initiatives. - Influence client decision-making through data-driven insights and industry expertise. - Partner with internal leadership to align product development and service delivery with client needs. - Lead contract negotiations and manage complex stakeholder dynamics. - Develop and implement account management best practices. - Oversee portfolio performance and ensure revenue targets are met. - Collaborate with sales leadership on strategic initiatives. - Handle escalated client issues and negotiate major contracts. - Mentor junior account managers and share best practices. What You’ll Bring to Zelis: - Typically has Bach. +8 yrs; Masters +6 yrs Attends company training and regional training in area of expertise. Presents own work to members of department and external consultants and external professional conferences, Collaborates externally - Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents. - Exceptional communication, negotiation, and leadership skills. - Ability to navigate complex organizational structures. - Proven track record of managing high-impact accounts and influencing client strategy. - Deep understanding of industry trends, competitive landscape, and client business models. - Exceptional communication, leadership, and strategic planning skills. - Ability to navigate ambiguity and drive results in complex environments. Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.