Decagon

• Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email channels • Serve as a trusted advisor to customers and internal stakeholders on conversation design best practices • Evaluate voice quality and interaction patterns to maintain a high bar for naturalness and appropriateness • Build repeatable frameworks for assessing conversation and voice performance • Enable our Customer team to apply strong design judgment independently • Partner crossfunctionally with Engineering and Product to investigate quality gaps and drive improvements through clear recommendations • Share learnings and create documentation on best practices to improve consistency and raise the quality bar across deployments

• Build, Design and optimize Enterprise-quality AI agents in collaboration with customers — understanding their workflows, pain points, and goals. • Embed deeply within strategic customers to understand their business challenges and serve as a strategic advisor to their AI roadmap • Run tight feedback loops into Engineering — influence feature development based on real customer needs. • Represent Decagon externally — working closely with customers and prospects, participating in key deployments.

• Own and optimize the end-to-end procurement process, identifying bottlenecks and implementing improvements • Negotiate with vendors to secure favorable terms and uncover cost savings • Partner closely with internal stakeholders to onboard vendors smoothly • Use data to assess procurement performance and make informed recommendations • Champion procurement tooling and automation to drive efficiency • Act as a trusted partner across the organization

• Play a key role in shaping the Agent Success function and laying the groundwork for how it operates at Decagon • Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor • Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization • Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices • Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives • Identify and support new projects and initiatives to best support our team and customers • Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs

• Define and execute the go-to-market strategy for Decagon's healthcare vertical across Payer, Provider, and Life Sciences. • Break into and close the largest healthcare logos in the US — landing flagship, multi-year, 7-figure-plus deals that anchor the vertical. • Build deep, trusted relationships with C-suite stakeholders across the healthcare buying committee — CIO, CXO, CMO, COO, Chief AI Officer, Chief Digital Officer, and line-of-business owners. • Author and iterate the healthcare sales playbook — ICP, account plans, qualification rubric, deal-shape templates, champion-enablement, and competitive narratives — that the next generation of healthcare sellers will run. • Translate healthcare buyer pain into ROI cases your champions can defend internally and to their CFO. • Forecast and accurately report on pipeline and revenue, and bring the voice of the healthcare buyer into product and leadership decisions. • Maintain expert-level knowledge of healthcare regulation, payer and provider economics, and the competitive AI landscape. • Expect moderate travel.

• Play a key role in shaping the Agent Success function and laying the groundwork for how it operates at Decagon • Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor • Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization • Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices • Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives • Identify and support new projects and initiatives to best support our team and customers • Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs

• Develop a strategy to break into and close key strategic logos for Decagon • Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders) • Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion • Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions • Forecast and accurately report on pipeline and revenue • Develop and execute account plans to execute strategic deals • Provide feedback and insights to product and leadership teams to influence the company's roadmap • Maintain expert-level knowledge of the company's products, services, and industry trends • Expect moderate travel.

• Help shape the future of our AI-powered solutions in the enterprise space • Serve as a technical advisor and trusted consultant to enterprise prospects and customers • Drive value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems

• Help shape the future of Decagon’s AI-powered solutions in the enterprise space • Serve as a technical advisor and trusted consultant to enterprise prospects and customers • Drive value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role Decagon is looking for a Strategic Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems. Your background looks something like this - 4-6 years of customer facing experience in a sales engineering (pre-sales) role - Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer - Create and architect generative AI experiences for our customer’s end users - Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value - Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders - Strong interpersonal and teamwork skills - Functional understanding of GTM systems and workflows Even better if you have - 2+ years of AI sales engineering experience - Experience in a high-growth startup environment Benefits - Medical, dental, and vision benefits - Take what you need vacation policy - Daily lunches, dinners and snacks in the office to keep you at your best