• Develop and execute contract strategies across multiple programs, ensuring alignment with business objectives and adherence to government regulations • Build and maintain strong relationships through regular communication with key internal and external stakeholders, addressing contractual issues, changes, and correspondence with customers • Provide expert guidance on contract negotiation and administration while advising senior management on business and contractual matters • Maintain accurate contract records, lead process improvements, and champion operational excellence in contract management practices • Report directly to the Associate Director, Contracts within the Multi-Domain Assured Navigation and Timing Applications mission area and serve as their primary backup

• Lead DBS transformation across the global supply chain using core DBS tools • Coach and influence leaders through L2 operating mechanisms • Facilitate kaizens to identify root causes, eliminate waste, and accelerate performance across end‑to‑end operations • Support Policy Deployment by developing bowler charts, action plans, countermeasures • Analyze KPIs and collaborate cross‑functionally with operations, procurement, logistics, and manufacturing to close performance gaps

• Oversee service delivery operations for assigned Customers, ensuring high-quality service and customer satisfaction through implementing and routinely refining policies, standards, and procedures. • Monitor ticket interactions to ensure all customer concerns are addressed and resolved to the customer's satisfaction. • Establish relationships with key customers and stakeholders, and resolve customer escalations effectively and in a timely manner. • Collaborate with internal departments to exceed customer expectations, using feedback to enhance service delivery processes. • Lead renewal discussions with customers and manage the renewal process through completion. • Ensure continuous improvement through analysis, reviews, automations, competence building, and suggesting organizational changes. • Provide advanced investigations and resolution of incidents, identify trends, and review tickets prior to escalation to Microsoft and/or high-level internal resources. • May conduct regular team meetings to discuss progress and coach the team on managing customer interactions for improved service relationships. • May assist in recruitment processes, maintaining the service documentation, and developing staff training plans to meet department goals. • Ensure compliance with all company policies and procedures, as well as legal and regulatory requirements.

Position Title: District Manager Reports To: Regional Manager or Director of Property Operations FLSA Classification: Salaried, Exempt Position Type: Full-time Salary Range: $75,000 – $85,000 Location Requirement: Candidate must reside within the Central Time Zone (CST) About the Firm 52TEN is an established private investment firm, based in Scottsdale, Arizona, specializing in the acquisition and reposition of manufactured housing communities. As one of the top 100 community owners in America, 52TEN is recognized for its innovative approach and commitment to delivering the best experience in the industry to its employees, residents, investors, and vendors. About the Role The District Manager is responsible for supporting the operational and sales performance of multiple manufactured housing and/or RV communities within an assigned district. This role partners closely with Community Managers to drive occupancy, home sales, financial performance, and resident satisfaction while ensuring company standards are consistently executed. The District Manager provides leadership, coaching, and operational support to onsite teams, monitors key performance indicators, and helps ensure effective lead management and sales execution across communities. This role also identifies operational trends, supports problem-solving across properties, and coordinates with maintenance, accounting, and corporate teams to maintain strong community performance. The position serves as a development track toward the Regional Manager role and provides multi-property leadership experience. Why Work With 52TEN? At 52TEN, we lead with culture—because we believe it’s one of the most defining aspects of our success. We’re a fast-paced, goal-oriented company that runs on the Entrepreneurial Operating System (EOS), but we also know that work should complement your life, not consume it. As a fully remote team, we offer the freedom, flexibility, and autonomy to do meaningful work while making more time for what matters most to you. While each team member brings unique skills and responsibilities, collaboration is at the heart of everything we do. We rally around shared goals, support one another, and strive to deliver the best experience—for our investors, our partners, and our team. Key Responsibilities Operational Oversight: - Monitor operational performance across communities to ensure company policies, standards, and procedures are consistently followed, while tracking key performance indicators such as occupancy, sales conversion, collections, expense control, and operational scorecard performance. - Review property-level reporting, documentation, and compliance processes for accuracy and completeness. - Conduct periodic site visits to evaluate property condition, team performance, and operational execution. - Identify operational trends or risks and communicate insights to Regional leadership. - Assist in reinforcing company priorities and ensuring follow-through on operational initiatives. Financial Performance Support: - Support Community Managers in understanding and managing property-level financial performance. - Review key performance indicators including occupancy, collections, expense control, and operational scorecard metrics. - Assist communities in identifying operational adjustments that improve financial performance. - Partner with Regional leadership and corporate teams when financial or operational intervention is needed. Community Manager Coaching & Development: - Provide direct operational oversight and leadership to Community Managers across approximately 4–5 communities, ensuring consistent execution of company standards, policies, and performance expectations. - Manage Community Manager performance through regular coaching, performance feedback, and accountability for operational results including occupancy, sales activity, collections, and overall community performance. - Coach Community Managers on operational best practices including resident relations, financial awareness, sales processes, and company procedures. - Assist Community Managers in resolving complex resident, vendor, or operational issues that require additional leadership support. - Identify performance gaps and partner with Community Managers to implement improvement plans and corrective actions when necessary. - Support the professional development of Community Managers through mentorship, skill development, and leadership pipeline growth. Training & Process Reinforcement: - Support the onboarding and training of new Community Managers and site-level staff. - Reinforce company systems, tools, and operational standards across all communities. - Assist with the implementation of new operational processes, technology updates, and company initiatives. - Promote consistency in reporting, documentation, and policy enforcement across communities. Cross-Functional Coordination: - Coordinate with accounting and corporate operations teams to address operational challenges. - Assist Community Managers with vendor management, compliance requirements, and administrative processes. - Serve as a communication bridge between onsite teams and Regional leadership. - Escalate issues appropriately when district-level support is insufficient. Sales Performance & Lead Management: - Oversee home sales performance across assigned communities to ensure effective lead generation, marketing visibility, and consistent execution of the sales process. - Monitor the sales pipeline including lead flow, response times, tours, applications, and closed home sales to ensure opportunities are progressing and being effectively converted. - Partner with Community Managers and onsite teams to reinforce sales best practices, including lead follow-up, customer engagement, and closing strategies. - Coordinate with marketing and advertising partners to ensure digital listings, advertising campaigns, and lead generation channels are active and producing qualified prospects. - Collaborate with Regional leadership to evaluate home pricing strategies based on market conditions, inventory levels, and sales performance. - Ensure communities maintain the operational conditions necessary for successful home sales, including inventory readiness, model presentation, marketing visibility, and team accountability. Qualifications - 3+ years of experience in property management, preferably in manufactured housing, RV communities, or multi-site residential operations. - Prior experience as a Community Manager or equivalent leadership role overseeing property operations. - Strong understanding of property operations including occupancy management, home sales processes, resident relations, and financial fundamentals. - Excellent communication, coaching, and problem-solving skills. - Strong organizational and time-management abilities. - Proficiency in property management software and Google Workspace. - Valid driver's license and reliable transportation. - Ability to pass a criminal background check. Preferred Qualifications - Experience supporting multiple properties or teams in a leadership capacity. - Experience mentoring or training property management staff. - Experience with Rent Manager software. - Strong interest in operational leadership and career growth toward a Regional Manager role. Work Environment & Physical Requirements This position is a remote-based role supporting multiple communities within an assigned district. The District Manager primarily works from a home office and is responsible for coordinating with onsite teams, corporate partners, and leadership through digital communication tools and property management systems. Regular travel to communities within the district is required to support onsite teams, evaluate property operations, and conduct site visits. Travel is estimated at approximately 25% of working time and may include travel by car to nearby communities and occasional air travel for quarterly meetings, site visits, or company events. While most responsibilities are performed in a remote office environment using a computer and standard office technology, the role also requires time in the field at community locations. Physical and environmental expectations may include: - Walking communities and conducting property inspections with Community Managers - Standing, walking, bending, and navigating outdoor environments including uneven ground or stairs - Lifting or moving items up to 25 pounds on occasion - Frequent use of computers, phones, and digital systems while working remotely - Communicating regularly with residents, vendors, and team members in both virtual and onsite settings - Ability to travel to assigned communities and attend occasional in-person meetings or company events Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Who We Are at 52TEN - A high-performing team with the agility of a boutique company and the capability of a large one - Forward-thinking and tech-savvy, always seeking smarter ways to work - Deeply collaborative—both at our communities and across the company - Committed to investing in our people, equipping you with the tools to thrive in your role and grow beyond it Who We’re Not - We’re not stuck in old ways of thinking or focused only on the bottom line - We don’t forget that we’re people first—with families, ambitions, and values - We don’t shy away from challenges or growth—we welcome them - We don’t avoid accountability or repeat mistakes—we learn and evolve - We don’t operate in silos—we win as one team If this sounds like the right fit for you, we’d love to hear from you. Thanks for considering 52TEN as your next career move!