• Own the full technical and strategic success of Zenity’s most complex enterprise accounts, serving as the primary technical and executive-facing partner post-sale. • Lead complex, multi-party enterprise engagements across deployment, integrations, budgeting cycles, governance approvals, and long-term platform expansion. • Coordinate joint account motions involving customer stakeholders, Zenity internal teams, and large technology platform teams, ensuring alignment on strategy, integrations, and long-term value realization. • Run executive-level strategic reviews that clearly articulate risk posture improvements, roadmap alignment, integration progress, and expansion opportunities. • Serve as the single strategic point of coordination across Product, Engineering, Sales, and Field Engineering to streamline complex enterprise motions and reduce internal friction. • Own high-impact technical escalations end-to-end, maintaining executive visibility while driving resolution across internal teams. • Translate sophisticated enterprise requirements into structured success plans, identifying technical risks, integration dependencies, and phased deployment strategies. • Partner closely with Product and Engineering to surface strategic customer insights that influence roadmap direction and support the continued evolution of Zenity’s platform. • Contribute to scaling Zenity’s enterprise success model and best practices for managing strategic accounts.

• work directly with all users to ensure they can get the most value from the platform • answering questions in Intercom, Slack, on the phone, or through email • provide broad exposure across the organization • collaborate with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations

WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com. DISQUS (a Zeta Global subsidiary) the leading engagement and community platform that is trusted by million publishers around the world. The DISQUS platform has powered the largest and fastest growing publishers to moderate their comments and generate new revenue. Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth. Our support team is tasked with supporting our publishers and commenters. What this means for the support team is that they must possess operational knowledge of our products for a number of different end-users. Because we also run ads on our network, this role will have an added focus of Trust and Safety practices. to ensure that our network remains ad-safe where appropriate and in line with the content guidelines set forth in our Terms of Service. What kind of business problems will you be working on? Disqus enables comment communities and fosters dynamic discussion about pretty much everything. This is an entry-level Customer Support role, where you’ll be working with the publisher and commenter communities. You will use a combination of technology, process, and terms of service to ensure high satisfaction from both commenters and publishers. This will consist of assisting publishers with installation and subscription questions, helping commenters with account or functionality issues, and monitoring network content to ensure that our quality standards and Terms of Service are met. Responsibilities: - Contribute to Customer Support and answer customers’ questions across a variety of platforms, including inbound Support requests as well as Social Media questions and comments. - Maintain External and Internal product and process documentation - Complete users’ data access and data deletion requests - Work closely with key partners in the policy and privacy spaces, as well as our Data Analytics team to help identify and address relevant issues on the Disqus platform - Escalate issues or concerns as appropriate - Review reported comments and profiles, to determine which are in line with our TOS and which should be removed. - Monitor content on sites deemed more likely to have TOS-violating content - Communicate with these sites as needed to provide content moderation guidelines and requirements - Review new sites to determine if they are qualified to run ads from the Disqus network Qualifications: - Bachelor degree in communications, marketing, advertising, public relations, media studies, business and/or related fields. Any experience with Customer Support or Trust & Safety functions BENEFITS & PERKS - Unlimited PTO - Excellent medical, dental, and vision coverage - Employee Equity - Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!! SALARY RANGE The salary range for this role is $60,000 - $65,000.00, depending on location and experience. PEOPLE & CULTURE AT ZETA Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/ ZETA IN THE NEWS! https://zetaglobal.com/press/?cat=press-releases #LI-Remote #LI-RP1

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers the opportunity to act as a technical leader and trusted advisor for enterprise customers, helping them maximize the value of their identity and access management solutions. As a Customer Success Architect, you will lead high-impact, outcome-focused engagements, providing expert guidance on multi-product architectures, security best practices, and scalable deployment strategies. You will collaborate closely with account teams, translating complex technical requirements into actionable recommendations, mentoring peers, and supporting product adoption and expansion. This position blends hands-on technical expertise with strategic thinking, emphasizing measurable results, customer satisfaction, and long-term relationship building. Ideal candidates are experienced in identity and access management, skilled in multi-product integrations, and thrive in dynamic, customer-focused environments. - Serve as a pooled technical architect for strategic and high-value accounts, delivering outcome-based engagements such as Value Unlocks, Well-Architected Best Practices, and Accelerate Innovation Delivery sessions. - Partner with account teams to align on customer goals, engagement scope, risks, and success metrics. - Use Call-to-Action workflows to manage and prioritize work, ensuring clear ownership and documented next steps. - Provide architecture guidance, technical best practices, and recommendations to optimize customer deployments. - Document all engagements, capturing use cases, desired outcomes, value realized, and future action items. - Support product adoption and multi-product integration, linking business objectives to reference architectures and recommended implementation patterns. - Collaborate with Product Management to validate RFEs, shape roadmap discussions, and ensure customers receive consistent and accurate information. Qualifications - 5+ years of enterprise, customer-facing experience in technical roles such as Customer Success, Sales Engineering, Professional Services, or Support with complex SaaS platforms. - 3+ years of hands-on experience in identity and access management (SAML, OAuth, OpenID Connect, SSO, MFA) in enterprise environments. - Practical experience with multi-product deployments, designing scalable, secure, and resilient architectures. - Strong collaboration skills with CSMs, AEs, Support, and Product teams to drive outcomes and manage risk. - Excellent communication and presentation skills for both technical and executive audiences. - High ownership and initiative, with experience managing workflows, documenting results, and tracking metrics in CRM or customer success platforms. - Continuous learning mindset with ongoing training and certification in relevant IAM solutions. Benefits - Competitive salary aligned with experience and market standards. - Remote-first work model with flexibility to support work-life balance. - Professional development opportunities, including certification programs and training. - Collaborative environment with mentorship and knowledge-sharing opportunities. - Comprehensive healthcare, retirement programs, and PTO/holiday benefits. - Opportunity to work with cutting-edge identity and access management technologies in a high-impact, customer-facing role.