This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior Product Owner partners with a Product Manager to create and prioritize User Stories that align with the Epics and Features on a Product Roadmap. While the Product Manager leans more strategic in nature, the Senior Product Owner is execution focused and drives delivery. As a key member of the Scrum Team, the Senior Product Owner articulates functional needs and acceptance criteria. The Senior Product Owner has a strong foundation in underlying technologies and cloud services, acting as subject matter experts for the products they build. This role is focused on our Consumer Facing Web product; experience in this domain is highly preferred. - Serve as a subject matter expert for assigned product(s), understanding upstream and downstream systems, personas, and dependencies. - Translate product vision and roadmap into executable work by writing clear, well-prioritized user stories and/or features, dependencies and delivery plans. - Own the health and grooming of a complex product backlog across multiple teams or systems, ensuring readiness of 2–3 sprints worth of work at any given time. - Lead prioritization of product work across multiple stakeholders, balancing business goals, technical dependencies, and engineering capacity. - Set clear sprint goals in collaboration with Engineering and Scrum Master; support team focus, ownership, and accountability throughout development. - Use deep product knowledge to proactively resolve blockers, triage production issues, and respond to changing business or technical constraints. - Lead backlog refinement, sprint planning, and retrospectives; ensure delivery stays on track with product vision and definition of done. - Foster strong alignment with architects and engineering leaders to ensure stories align with technical feasibility and scalable system design. - Advocate for user needs by incorporating feedback from behavioral data, research, and cross-functional stakeholders. - Actively contribute to release planning, stakeholder demos, and communication of delivery progress. - Collaborate with other Product Owners and Product Managers to align work across interdependent teams. - Mentor other Product Owners and promote continuous improvement across product and agile practices. - Continuously grow in domain expertise and support the product team in identifying opportunities for process and system improvements. - May support early-stage product management tasks (e.g., market research, MVP definition) for new or emerging product areas. - Other duties as assigned. Qualifications - Bachelor’s degree in MIS, Computer Science, Engineering, or equivalent. - 6+ years of experience in a Product Owner role or equivalent. - Strong hands-on experience working in Agile development environments (Scrum, SAFe, or similar). - Strong understanding of software development lifecycle (SDLC), APIs, integrations, and system architecture. - Strong technical and delivery acumen with the ability to collaborate effectively with architects and engineers. - Proven ability to manage multiple stakeholders, competing priorities, and complex product interdependencies. - Strong organizational, facilitation, and communication skills. - Demonstrated ability to write effective user stories, acceptance criteria, and drive high-quality delivery across cross-functional teams. - Experience in mentoring other product owners or contributing to agile process maturity is highly desirable. - Mortgage technology industry experience is mandatory. Requirements - Must be able to verify identity and employment eligibility to work in the U.S. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.

• Own the product backlog—define and prioritize user stories, write clear acceptance criteria, and ensure the development team always has well-scoped, actionable work. • Gather and analyze business requirements to plan enhancements, system upgrades, and new product launches, translating them into tasks that drive process improvements and technical progress. • Lead weekly sprint planning and prioritization to ensure the right features are being built at the right time and for the right reasons. • Facilitate cross-functional alignment across developers, functional leaders, project managers, and senior leadership—keeping project direction well-defined and on schedule. • Communicate project expectations clearly and in a timely manner; deliver product demonstrations to stakeholders at multiple levels of the organization. • Proactively manage project dependencies, risks, change requests, and milestone deliverables to minimize disruption and maintain momentum. • Define project scope and objectives in collaboration with relevant stakeholders, ensuring technical feasibility and shared understanding of deliverables. • Contribute to a culture of collaboration and transparency by championing well-defined processes and keeping teams oriented to shared goals.

• Define the end‑to‑end API product strategy that powers agent-facing products. • Establish clear API product requirements, business rules, technical acceptance criteria, and data contracts. • Lead initiatives that drive member activation, including digital onboarding journeys, personalized outreach, rewards programs, PCP selection workflows, cost transparency tools, and preventive care nudges. • Ensure all APIs align with CMS Interoperability and Patient Access rules, FHIR R4+, and HIPAA security requirements. • Work closely with engineering, architecture, data, and DevOps to deliver performance, scalable API services. • Monitor API performance, enhancement (latency, reliability, error rates, adoption) and member activation KPIs (engagement, retention, conversion).

• Define vision & portfolio strategy. Own the long-term vision and multi-quarter roadmap for in-store voice AI and the platform that enables multiple use cases across FOH/BOH. Balance short-term pilots with long-term platform investments. • Run vendor & technical evaluation. Lead technical evaluation of voice and AI vendors (ASR, NLU, TTS, edge inference, on-device options) and create benchmarking frameworks for accuracy, latency, privacy, and cost. • Lead commercial conversations. Drive vendor commercial discussions (pricing models, licensing, SLAs) and surface negotiation points — partnering with Procurement and Legal who finalize contracts and budget approvals. • Drive zero → one discovery and pilots. Plan and execute discovery, rapid prototyping, and in-restaurant pilots; iterate based on operational feedback and scale successful experiments. • Design a reusable voice platform. Define APIs, integration patterns, data flows, and tooling that make voice capabilities reusable across guest experiences, staff workflows, and integrations with POS, kitchen systems, and telemetry services. • Lead GTM & commercialization. Define pricing, packaging, and go-to-market strategy with Product Marketing, Sales, and Operations; identify commercial models that fit restaurants of different sizes. • Coordinate cross-functional delivery. Align Engineering, Hardware Ops, Reliability, Security, Data, Research, Design, Care/Onboarding, and GTM partners to de-risk delivery and adoption. • Drive operational readiness & reliability. Define operational playbooks, observability, edge/online failover modes, and post-launch monitoring to ensure reliable in-store behavior and low support cost. • Champion field research & validation. Spend time in restaurants to learn operational workflows, validate prototypes, and iterate with real staff and guests. • Mentor & shape product practice. Coach senior PMs and engineers on voice/AI product development, vendor evaluation, and responsible AI practices; contribute to the Product Playbook. • Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences - helping shape how we build and what we build.