• Lead and grow a high-performing engineering team focused on integrations and platform connectivity. • Define and evolve a scalable integration architecture that supports multiple types of workflows and external systems. • Build shared frameworks, APIs, and infrastructure that reduce the marginal cost of future integrations. • Partner across engineering teams to align on ownership boundaries, shared services, and platform standards. • Drive clarity in prioritization—partnering with product management to focus on the highest-impact integration opportunities rather than reacting to every request. • Ensure integrations are observable, reliable, secure, and resilient to external system failures. • Embed strong discovery and experimentation practices to validate integration opportunities before deep investment. • Develop engineers through direct coaching, clear expectations, and regular feedback.

• Build the foundation for a net-zero future. • Lead and mentor a distributed team of engineers by acting as a technical mentor and career coach and fostering a culture of high ownership and continuous learning. • Champion platform thinking by treating our IAM, Entitlement, RBAC, and feature flagging services as internal products that provide self-service templates and standards for secure, minimal-friction feature integration across all engineering teams. • Drive the strategic and adoption roadmap for authentication, authorization, and complex entitlement logic in close partnership with Product and Security. • Ensure the long-term resiliency of our core services by fostering a culture of deep system observability and treating reliability as a foundational feature. • Unlock engineering velocity by identifying opportunities to automate routine toil and integrate modern technologies that optimize the SDLC and improve system quality. • Facilitate technical trade-offs and architectural decision and promote modern engineering practices to ensure sustainable trade-offs.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Engineering Managers help build an inspiring workplace where talented people are empowered to drive amazing customer experiences and business results. Reporting to the Chief Technology Officer, you will own the engineering vision and execution for HOAi’s Vendor product—a platform that streamlines how property management companies pay and manage vendor relationships. You will leverage your deep payments expertise and passion for customer experience to solve critical business problems, set direction for your team, and serve as a key collaborator on business strategy within the product and development organization. You will influence best Engineering practices through hands-on leadership and help scale our next phase of rapid growth. Specific areas for impact include: - Building and scaling the payments engineering team - Architecting reliable and compliant payment processing infrastructure - Providing technical and strategic leadership to evolve our vendor payments product into a marketplace connecting property managers with vetted service providers You will develop a team of diverse engineers to deliver world-class payments and marketplace experiences that excite and delight customers. Qualifications - B.S. / M.S. degree in Computer Science, Engineering, or a related discipline - 8+ years of experience in software engineering with a strong focus on payments, fintech, or financial services product technologies - 3+ years in a managerial position leading / managing software engineering teams - Proven experience working in a rapidly evolving growth environment, working on multiple products concurrently - Strong leadership skills, capable of providing real-time coaching/creating actionable development plans and promoting a culture that keeps people motivated and happy - Proven experience building and operating payment processing systems, including familiarity with payment rails, ledgering, reconciliation, and PCI compliance - Ability to own and manage multiple concurrent projects, including presenting and negotiating with stakeholders on the interdependencies and possibilities of what can realistically be delivered - Excellent stakeholder management, prioritization skills, and agile delivery through chaos and fast-paced environments - Experience working with product managers to ensure planning and prioritization of key projects, inspiring the engineering team to achieve challenging and high-performance goals and timelines - Experience with marketplace platforms, vendor onboarding systems, or multi-sided platform dynamics is a strong plus - Experience designing, building, and optimizing scalable financial systems that support rapid transaction volume growth while maintaining data integrity and auditability Requirements - Lead high-impact initiatives that chart the course for our vendor payments platform, from core payment processing to marketplace evolution - Focus on talent, process, accountability, and scalability that fuels product velocity and innovation - Foster a culture of engineering excellence around payments reliability, security, and compliance within the engineering organization - Set objectives for continuous improvement for both products and people, driving the upward trajectory of talent within the team to add value to the business - Drive strategic technical initiatives based on customer feedback and needs of the business to ensure the continued scalability, reliability, and compliance of HOAi’s vendor payments platform - Through collaboration, influence a joint roadmap including prioritization & resource allocation - Build strong relations between the technology team and external stakeholders and customers to deliver market-driven services - Drive quality initiatives and strategies to ensure our services exceed the expectations of customers - Shape and nurture a culture of execution, velocity, innovation, excellence, ingenuity, and ownership as HOAi continues to scale - Facilitate stand-ups and retrospectives, documenting feedback and implementing improvements - Lead technical refinement sessions to ensure clarity and alignment on project goals - Review backlog items to ensure they meet the Definition of Ready prior to sprint planning - Provide constructive feedback during code reviews, architecture discussions, and other technical documents - Set strategic goals and oversee the deployment of large-scale initiatives - Monitor test metrics, ensuring code coverage and success rates meet established standards - Conduct one-on-one meetings with direct reports to support their career growth and development - Mentor and guide software engineering professionals, helping them navigate career progression and professional development - Drive or contribute to significant process and workflow improvements within the team and the broader development organization - Assist in creating technical roadmaps that prioritize short-term goals while aligning with overall strategic objectives - Collaborate with product and design teams to prepare and plan future initiatives Benefits - Medical, Dental, and Vision kick in day one - Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year) - 401K with Company Match - Remote Flexible - come to the office when needed - Great parental leave benefits - Named on Inc 5000 list of America’s Fastest Growing Private Companies - Named on Inc 5000 Vet 100 Private Companies list multiple years in a row - Winner of Coastal Entrepreneur Award, Technology Category - Active employee-led Culture Committee - Ongoing industry and professional development trainings available to all employees - Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community

Who We Are At Crisis Text Line, our mission is to promote mental well-being for people wherever they are. Our technology powers life-saving crisis support across the U.S. and around the world, connecting people to trained counselors when they need help most. Our Build department brings together engineering, product, and design to create the most trusted and effective crisis care platform in the industry. Together, we are building technology that enables safe, reliable crisis conversations, empowers global affiliates to operate support services, and advances a services- and API-first architecture that integrates data and predictive insights across the platform. The Role We are seeking an exceptional Senior Engineering Manager to lead the Conversation Applications Team (CAT) — the team responsible for the systems that power real-time crisis conversations. This leader will guide the evolution of our Crisis Care Platform, helping transition legacy PHP services to Go-based systems, while strengthening our API-first architecture, platform reliability, observability, and engineering delivery practices. The role combines architectural thinking with strong people leadership, mentoring a high-performing engineering team and partnering closely with Product, Clinical, Data, and Infrastructure teams to build systems that enable life-saving support at scale. Responsibilities Technical Leadership - Lead the modernization of core platform services (PHP → Go), defining service boundaries, architectural patterns, and dependency sequencing across routing, counselor tools, and shared services. - Standardize CI/CD, deployments, observability, logging, and telemetry across AWS- and Go-based environments to enable reliable, predictable operations. Platform Maturity - Establish SLAs, incident management practices, performance baselines, and monitoring frameworks to strengthen system resilience, reliability, and error visibility. - Drive platform maturity from ~2/5 to ~4/5 by implementing engineering standards, documentation patterns, and consistent service quality across the squad. - Own the technology strategy and develop a plan to modernize core platform services (PHP → Go), defining service boundaries, architectural patterns, and dependency sequencing across the CTL platform, volunteer management lifecycle, and other core services. Shipping Features - Own the execution and delivery of client-facing features by leading an engineering team committed to quality, velocity, and customer impact. - Own the technology strategy and develop a plan to modernize core platform services (PHP → Go), defining service boundaries, architectural patterns, and dependency sequencing across the CTL platform, volunteer management lifecycle, and other core services. Cross-functional Collaboration - Partner with Product, Developer Platform, DevOps/SRE, and Security to align on shared infrastructure, governance, roadmap priorities, and technical dependencies. - Collaborate with Data Engineering, Research, and Analytics to ensure cross-service reliability, performant data flows, and architectural alignment across the Build department. Leadership & Team Development - Lead and mentor a team of 6–8 engineers, supporting growth in architectural thinking, system ownership, delivery discipline, and engineering excellence. - Set clear expectations, provide thoughtful and actionable feedback, and cultivate a culture of reliability, autonomy, innovation, and strong documentation practices. - Serve as a coaching-focused, people-first leader who brings structure, clarity, and calm to complex platform and migration work. - Communicate with empathy while maintaining high standards, thriving in ambiguity, and modeling the team’s expected documentation, reliability, and engineering discipline. Qualifications Required - 5+ years building and operating backend or platform systems in production - 3+ years of engineering management leading teams and delivering complex initiatives - Experience modernizing legacy systems and leading architectural migrations (e.g., PHP → Go, monolith → services) - Strong knowledge of distributed systems, API-first architecture, and service design - Experience with AWS, Terraform, CI/CD pipelines, GraphQL, and relational databases - Ability to guide teams on AWS reliability, security, and cost best practices - Experience establishing automated testing practices (unit, integration, contract, and end-to-end testing) - Experience improving system reliability and observability (logging, monitoring, telemetry, performance tuning) - Strong planning, prioritization, and execution in sprint-based development environments Preferred - Architectural familiarity with Go, PHP, and React (hands-on coding not required). - Experience leading platform modernization efforts in complex or mission-critical environments. - Ability to balance innovation, reliability, and technical debt management in architectural decision-making. Leadership Fit - Coaching-oriented, people-first engineering leader - Brings clarity, structure, and strong delivery discipline - Empowers engineers with ownership while maintaining high standards for reliability and quality - Communicates effectively across technical and cross-functional partners - Balances speed, reliability, and technical debt in decision-making - Motivated by building teams and technology that advance Crisis Text Line’s mission Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc. The full salary range for this position, across all United States geographies, is $135,520 to $170,000 The upper portion of the salary range is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package. Benefits & Well-Being Crisis Text Line recognizes that we are all unique human beings with unique life circumstances, and our benefits package aims to be as flexible as possible to support your needs as you work to promote mental well-being for people, wherever they are. Our benefits package is thoughtfully designed using an equity lens, with input from our team and from industry best practices. Highlights include: - Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind - Employer-funded HSA contributions - Generous PTO, sick time, and 19 paid holidays with a winter break - 12 weeks of fully paid parental leave after 26 consecutive weeks of service - Monthly internet and mental health stipends - Annual Wellness Stipend - Home office and professional development stipends - 403(b) retirement plan with employer contribution - Sabbatical after 3 years of service Benefits are for U.S.-based employees; international benefits may vary. Only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, IL, IN, MD, MA, MI, NJ, NM, NY, NC, PA, TN, TX, UT, VA, WA #LI-KR1 This is a remote-only position Please note: The following eligibility applies to U.S.-based roles only. Only candidates in the following states will be eligible for employment: CO, CT, FL, GA, IL, IN, MD, MA, MI, NJ, NM, NY, NC, PA, TN, TX, UT, VA, WA.