Job Closed
This listing is no longer active.
Senior Engineering Manager - Conversation Application
Location
United States
Posted
89 days ago
Salary
$135K - $170K / year
Job Description
Senior Engineering Manager - Conversation Application
Crisis Text Line, Inc.
Who We Are At Crisis Text Line, our mission is to promote mental well-being for people wherever they are. Our technology powers life-saving crisis support across the U.S. and around the world, connecting people to trained counselors when they need help most. Our Build department brings together engineering, product, and design to create the most trusted and effective crisis care platform in the industry. Together, we are building technology that enables safe, reliable crisis conversations, empowers global affiliates to operate support services, and advances a services- and API-first architecture that integrates data and predictive insights across the platform. The Role We are seeking an exceptional Senior Engineering Manager to lead the Conversation Applications Team (CAT) — the team responsible for the systems that power real-time crisis conversations. This leader will guide the evolution of our Crisis Care Platform, helping transition legacy PHP services to Go-based systems, while strengthening our API-first architecture, platform reliability, observability, and engineering delivery practices. The role combines architectural thinking with strong people leadership, mentoring a high-performing engineering team and partnering closely with Product, Clinical, Data, and Infrastructure teams to build systems that enable life-saving support at scale. Responsibilities Technical Leadership - Lead the modernization of core platform services (PHP → Go), defining service boundaries, architectural patterns, and dependency sequencing across routing, counselor tools, and shared services. - Standardize CI/CD, deployments, observability, logging, and telemetry across AWS- and Go-based environments to enable reliable, predictable operations. Platform Maturity - Establish SLAs, incident management practices, performance baselines, and monitoring frameworks to strengthen system resilience, reliability, and error visibility. - Drive platform maturity from ~2/5 to ~4/5 by implementing engineering standards, documentation patterns, and consistent service quality across the squad. - Own the technology strategy and develop a plan to modernize core platform services (PHP → Go), defining service boundaries, architectural patterns, and dependency sequencing across the CTL platform, volunteer management lifecycle, and other core services. Shipping Features - Own the execution and delivery of client-facing features by leading an engineering team committed to quality, velocity, and customer impact. - Own the technology strategy and develop a plan to modernize core platform services (PHP → Go), defining service boundaries, architectural patterns, and dependency sequencing across the CTL platform, volunteer management lifecycle, and other core services. Cross-functional Collaboration - Partner with Product, Developer Platform, DevOps/SRE, and Security to align on shared infrastructure, governance, roadmap priorities, and technical dependencies. - Collaborate with Data Engineering, Research, and Analytics to ensure cross-service reliability, performant data flows, and architectural alignment across the Build department. Leadership & Team Development - Lead and mentor a team of 6–8 engineers, supporting growth in architectural thinking, system ownership, delivery discipline, and engineering excellence. - Set clear expectations, provide thoughtful and actionable feedback, and cultivate a culture of reliability, autonomy, innovation, and strong documentation practices. - Serve as a coaching-focused, people-first leader who brings structure, clarity, and calm to complex platform and migration work. - Communicate with empathy while maintaining high standards, thriving in ambiguity, and modeling the team’s expected documentation, reliability, and engineering discipline. Qualifications Required - 5+ years building and operating backend or platform systems in production - 3+ years of engineering management leading teams and delivering complex initiatives - Experience modernizing legacy systems and leading architectural migrations (e.g., PHP → Go, monolith → services) - Strong knowledge of distributed systems, API-first architecture, and service design - Experience with AWS, Terraform, CI/CD pipelines, GraphQL, and relational databases - Ability to guide teams on AWS reliability, security, and cost best practices - Experience establishing automated testing practices (unit, integration, contract, and end-to-end testing) - Experience improving system reliability and observability (logging, monitoring, telemetry, performance tuning) - Strong planning, prioritization, and execution in sprint-based development environments Preferred - Architectural familiarity with Go, PHP, and React (hands-on coding not required). - Experience leading platform modernization efforts in complex or mission-critical environments. - Ability to balance innovation, reliability, and technical debt management in architectural decision-making. Leadership Fit - Coaching-oriented, people-first engineering leader - Brings clarity, structure, and strong delivery discipline - Empowers engineers with ownership while maintaining high standards for reliability and quality - Communicates effectively across technical and cross-functional partners - Balances speed, reliability, and technical debt in decision-making - Motivated by building teams and technology that advance Crisis Text Line’s mission Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc. The full salary range for this position, across all United States geographies, is $135,520 to $170,000 The upper portion of the salary range is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package. Benefits & Well-Being Crisis Text Line recognizes that we are all unique human beings with unique life circumstances, and our benefits package aims to be as flexible as possible to support your needs as you work to promote mental well-being for people, wherever they are. Our benefits package is thoughtfully designed using an equity lens, with input from our team and from industry best practices. Highlights include: - Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind - Employer-funded HSA contributions - Generous PTO, sick time, and 19 paid holidays with a winter break - 12 weeks of fully paid parental leave after 26 consecutive weeks of service - Monthly internet and mental health stipends - Annual Wellness Stipend - Home office and professional development stipends - 403(b) retirement plan with employer contribution - Sabbatical after 3 years of service Benefits are for U.S.-based employees; international benefits may vary. Only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, IL, IN, MD, MA, MI, NJ, NM, NY, NC, PA, TN, TX, UT, VA, WA #LI-KR1 This is a remote-only position Please note: The following eligibility applies to U.S.-based roles only. Only candidates in the following states will be eligible for employment: CO, CT, FL, GA, IL, IN, MD, MA, MI, NJ, NM, NY, NC, PA, TN, TX, UT, VA, WA.
Related Guides
Related Categories
Related Job Pages
More Engineering Manager Jobs
Nature and Scope The Manufacturing Business Applications Manager will lead the strategy, design, deployment, governance, technical support, and continuous improvement of manufacturing business applications supporting pharmaceutical manufacturing operations across all American Regent, Inc. sites. This role owns a portfolio of digital manufacturing capabilities—including Manufacturing Execution Systems (MES) with electronic batch execution workflows and OEE/KPI performance reporting solutions—and serves as the primary link between Manufacturing, Quality, Engineering, IT, and Operational Excellence teams. The role is responsible for enabling compliant, data-driven, and increasingly digital manufacturing processes, moving the organization beyond current paper-based execution toward standardized, scalable, and integrated digital solutions. The ideal candidate will ensure manufacturing applications deliver value in shop floor execution, batch documentation, performance visibility, quality, traceability, and continuous improvement, while supporting regulatory compliance and operational excellence. Essential Duties and Responsibilities Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. - Technical ownership and lifecycle management of core manufacturing business applications, including MES platform with electronic batch execution workflows and OEE/KPI performance reporting solutions, within a regulated pharmaceutical manufacturing environment. - Lead and govern the selection, design, implementation, optimization, and sustainment of digital batch execution, replacing current paper-based records with compliant electronic workflows. - Enable real-time and historical OEE, KPI, and manufacturing performance reporting, ensuring data accuracy, consistency, and usability in support of Lean manufacturing and Operational Excellence (OpEx) initiatives. - Drive digitalization of pharmaceutical manufacturing processes, including shop floor workflows, data capture, deviation handling, production reporting, and continuous improvement activities. - Partner with Manufacturing, Quality, Engineering, Supply Chain, IT and OpEx/Lean teams to align digital solutions with operational, quality, and performance improvement objectives and IT architecture, cybersecurity, and data integrity standards. - Ensure systems are designed and maintained to comply with FDA regulations and GxP requirements, including 21 CFR Part 11, data integrity (ALCOA+), and CSV/CSA expectations. - Oversee integrations between manufacturing applications and enterprise systems such as SCADA, ERP, CMMS, LIMS, and supply chain platforms, enabling end-to-end data flow. - Develop and maintain a manufacturing applications roadmap aligned with digital manufacturing, Lean, and new Industry 4.0 initiatives. - Support change management, training, and user adoption to ensure sustained value realization from manufacturing digital solutions. - Manage vendors, system integrators, and internal support resources. - Perform any other tasks/duties as assigned by management. Education Requirements and Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. - Bachelor’s degree in Engineering, Computer Science, Life Sciences, or other STEM related field required. - 10+ years of technical ownership of manufacturing business applications in a regulated pharmaceutical, biotechnology, or life sciences manufacturing environment required. - 10 + years of expertise in GxP regulations & requirements, including 21 CFR Part 11, Annex 11, data integrity (ALCOA+), and CSV/CSA expectations required. - Demonstrated expertise in pharmaceutical manufacturing processes, including batch execution, shop floor control, and material inventory traceability. - Hands-on experience driving digitalization initiatives, including replacement of paper-based processes with compliant electronic MES, Electronic Batch Records workflows, and manufacturing performance systems (OEE/KPI reporting) solutions. - Experience integrating manufacturing applications with SCADA, ERP, CMMS, LIMS, and supply chain systems. - Proven ability to partner effectively with Manufacturing, Quality, Engineering, IT, and OpEx teams. - Experience with leading MES platforms (e.g., Werum PAS-X, Siemens Opcenter, Emerson Syncade, or equivalent). - Experience supporting FDA inspections and audit readiness related to manufacturing systems. - Prior experience managing vendors, system integrators, and cross-site implementations. - Working knowledge of Lean Manufacturing and Operational Excellence (OpEx) principles and how digital systems enable continuous improvement. Familiarity with Industry 4.0/Smart Manufacturing, advanced analytics, and digital strategy and manufacturing technologies. Physical Environment and Requirements - Remote role with up to 25% travel to all locations within the organization. Expected Salary Range: $120,000-$140,000 The salary range, displayed is the minimum and maximum annual salary range of compensation for the role that the employer in good faith believes to be accurate at the time of the posting of an advertisement for the role. Actual compensation for the role will be based on a number of different factors including but not limited to the candidate’s qualifications, education, knowledge, skills and experience. American Regent also offers a competitive total rewards package which includes healthcare, life insurance, profit sharing, paid time off, matching 401k as well as a wide range of other benefits. American Regent celebrates diversity and we are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or protected veteran status. Applicants have rights under Federal Employment Laws. - FMLA poster: https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf - Know Your Rights: Know Your Rights: Workplace discrimination is illegal (eeoc.gov) - Employee Polygraph Protection Act: https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf Alert: We’re aware of individuals impersonating our staff to target job seekers. Please note: · All legitimate communication will come directly from a verified ARI recruiter either by phone or via an americanregent.com email address. · Our recruiting process includes multiple in person and/or video interviews and assessments. · If you are unsure about the legitimacy of a message, contact John Rossini at jrossini@americanregent.com before responding. · We never request payment, bank information, or personal financial details during our offer process. Your security is important to us, and we encourage you to stay vigilant when job searching. American Regent Inc. endeavors to make https://careers.americanregent.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email hrtalentacquisition@americanregent.com.
• At ClassWallet, we are redefining how public funds reach the people who need them. • Seeking a Senior Engineering Manager to lead our Platform Team. • Own the critical intersection of platform reliability, cost-efficiency, and engineering velocity. • Ensure that our infrastructure remains a robust, scalable, and fiscally responsible foundation. • Work as a high-impact leader, driving the continuous evolution of our systems while mentoring the next generation of engineering talent.
• Lead, mentor, and grow a team of talented data engineers • Own the technical vision and roadmap for our data platform • Lead the design, development, and maintenance of robust, scalable, and reliable data pipelines and data warehouses • Drive best practices in data modeling, ETL/ELT processes, and data governance • Partner with product managers, data scientists, analysts, and other engineering teams to understand data needs • Ensure the data platform meets our standards for performance, security, and data quality • Manage and optimize data infrastructure costs
ClassWallet, a leading financial technology company in the United States, is seeking to hire a Senior Engineering Manager (Platform) to join our team. ClassWallet is a financial technology company serving agencies delegated responsibility to manage public funds. Agencies use ClassWallet to get public funds to the right people, and ensure the funds are used for the right purpose. ClassWallet’s suite of products and services empowers agency administrators to dramatically increase efficiency of funds distribution and spend compliance, reduce programmatic costs, maximize the full potential impact of the program, and satisfy the needs and expectations of policymakers, constituents and public reporting. ClassWallet has processed over $3.5 Billion to date and serves public agencies across 33 states. The Company has developed an industry-defining digital wallet solution which has gained rapid traction among state and local agencies and school districts across America. ClassWallet ranks as the 61st fastest growing software company on the prestigious Inc. 5000 list of fastest-growing private companies and the 21st fastest growing financial technology company on the Deloitte Technology Fast 500 in 2023. While the Company delivers immense business value, the social impact of ClassWallet is a fabric that runs through its mission and corporate culture. As a result of ClassWallet’s innovation, public programs run with exponentially more efficiency and the impact and breadth of the programs for the individuals they serve is dramatically higher. This mission compliments the Company mission-based culture with focus on gratitude and work-life balance. About the Role At ClassWallet, we are redefining how public funds reach the people who need them. We are seeking a Senior Engineering Manager to lead our Platform Team. This is a role for a technical leader who views infrastructure, financial efficiency, and technical clarity as foundational structural elements of a high-performing engineering organization. Reporting to the Director of Architecture, you will own the critical intersection of platform reliability, cost-efficiency, and engineering velocity. Your work will ensure that our infrastructure remains a robust, scalable, and fiscally responsible foundation, maintaining the highest levels of trust with our partners. You will work as a high-impact leader, driving the continuous evolution of our systems while mentoring the next generation of engineering talent.



