• Define and own the end-to-end servicing and collections product strategy across all Earnest lending products, with clear cross-product accountability for performance and customer outcomes. • Lead the borrower experience across web and mobile, driving measurable improvements in repayment, delinquency (DQ), self-service adoption, retention, and customer lifetime value (LTV). • Be directly accountable for repayment performance, DQ rates, operating cost efficiency (cost-to-serve), and long-term LTV, building scalable, digital-first servicing models that improve trust while reducing expense. • Partner deeply with Risk, Legal, Compliance, and Finance — alongside Engineering, Design, Operations, and Analytics — to deliver compliant, empathetic, and financially sound servicing and collections journeys. • Define, own, and report on core servicing KPIs, clearly communicating strategy, tradeoffs, progress, and results to stakeholders and executive leadership.

• Collect delinquent student loans to protect assets • Manual outbound collection attempts are initiated via auto-dialer • Initiate a small percentage of incoming calls • Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy • Contribute to Continuous Process Improvement • Contact borrowers via telephone, mail, and email to establish payment arrangements to rectify outstanding delinquencies on accounts • Determine the most appropriate plan of action to resolve past due accounts • Strong negotiation will be used to establish borrower payment plans • Provide pertinent account information and history information in order to educate the borrowers as to the seriousness of the issue at hand • Update demographic and other additional information on borrower accounts via the servicing system • Perform additional collection activities related to collections documents and reports

At Yessio LLC, we're hiring a spirited and attentive person to join us in our call center and provide great customer service as a full-time Billing and Collections Representative! This is an entry-level opportunity where you can learn how to respectfully handle financial conversations and gain valuable skills in a supportive, remote environment. We have offices in Sandy and St. George, UT, and can hire remotely throughout the state, including Price, Logan, Cedar City, St. George, Provo, and Salt Lake City! Get ready to advance your career with a wide range of benefits and perks, including: - Pay period bonuses, monthly bonuses, and a sign-on bonus after the first 90 days - Paid time off - Paid holidays - Health and dental benefits - Monthly employee recognition lunches - Company barbeques - Remote flexibility - Monthly team motivation contests - Weekly coaching sessions and paid training - Spacious work area and desks - Our main office is across the street from the Center Street Trax station Join us now and embark on an exciting remote financial journey! QUALIFICATIONS We're looking for someone who can work from Monday - Friday, 8:00 am - 4:30 pm and who meets these criteria: - High school diploma or equivalent - Fluent English communication skills and phone etiquette - Computer proficiency and basic math skills - Positive attitude, desire to learn more, and good attendance WHAT TO EXPECT As an entry-level Billing and Collections Representative, you make a real difference for our business and our customers. Customer service is your top priority as you answer incoming phone calls, make outbound ones, respond to questions, and speak with clients about delinquent payments. With a respectful attitude, you talk to customers about overdue bills and work with them to resolve their payments. You process payments, verify banking and employment information, and make sure accounts are properly updated. With your positive attitude and customer service skills, you help create lasting connections. WHO WE ARE Established in 2011, we are a family-owned business services vendor for various companies that need assistance with their operations and sales teams. Our clients rely on the excellent service that we provide. We care deeply for our employees and treat them like family. We value high-performing employees and offer incentives and bonuses for great work. We also offer great benefits, ongoing paid training, and a positive work culture. HOW TO APPLY You're only one short initial application away from taking your first steps toward this rewarding entry-level position. Apply to be our remote Billing and Collections Representative and become a vital part of our financial matters!

At Yessio LLC, we're hiring a spirited and attentive person to join us in our call center and provide great customer service as a full-time Billing and Collections Representative! This is an entry-level opportunity where you can learn how to respectfully handle financial conversations and gain valuable skills in a supportive, remote environment. We have offices in Sandy and St. George, UT, and can hire remotely throughout the state, including Price, Logan, Cedar City, St. George, Provo, and Salt Lake City! Get ready to advance your career with a wide range of benefits and perks, including: - Pay period bonuses, monthly bonuses, and a sign-on bonus after the first 90 days - Paid time off - Paid holidays - Health and dental benefits - Monthly employee recognition lunches - Company barbeques - Remote flexibility - Monthly team motivation contests - Weekly coaching sessions and paid training - Spacious work area and desks - Our main office is across the street from the Center Street Trax station Join us now and embark on an exciting remote financial journey! QUALIFICATIONS We're looking for someone who can work from Monday - Friday, 8:00 am - 4:30 pm and who meets these criteria: - High school diploma or equivalent - Fluent English communication skills and phone etiquette - Computer proficiency and basic math skills - Positive attitude, desire to learn more, and good attendance WHAT TO EXPECT As an entry-level Billing and Collections Representative, you make a real difference for our business and our customers. Customer service is your top priority as you answer incoming phone calls, make outbound ones, respond to questions, and speak with clients about delinquent payments. With a respectful attitude, you talk to customers about overdue bills and work with them to resolve their payments. You process payments, verify banking and employment information, and make sure accounts are properly updated. With your positive attitude and customer service skills, you help create lasting connections. WHO WE ARE Established in 2011, we are a family-owned business services vendor for various companies that need assistance with their operations and sales teams. Our clients rely on the excellent service that we provide. We care deeply for our employees and treat them like family. We value high-performing employees and offer incentives and bonuses for great work. We also offer great benefits, ongoing paid training, and a positive work culture. HOW TO APPLY You're only one short initial application away from taking your first steps toward this rewarding entry-level position. Apply to be our remote Billing and Collections Representative and become a vital part of our financial matters!