• Formarse en el mundo de atención al cliente y retenciones por Call Center • Resolución de problemas relacionados con la atención al cliente

• Supervise assigned staff through scheduling, mentoring, motivating, and coaching to ensure optimal performance in debt recovery • Manage the new hire process and identify associate cross-training opportunities • Develop a cohesive team environment; prepare performance reviews and hold regular development meetings • Track productivity and quality metrics (KPIs/KRIs) • Monitor and manage work queues to ensure work is prioritized effectively • Lead cross-functional calls and high-level conversations • Oversee the management of HVAR (High Value at Risk) accounts • Execute late-stage recovery strategies to recover outstanding debts • Serve as an escalation point for complex collection disputes • Collaborate with the Sr. Manager to implement service strategies and operational plans • Act as a change agent by identifying and implementing process improvements

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The collections representative follows-up with insurance companies to resolve unpaid claims. The anticipated hourly range for this position is $15 to $17 USD hourly. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location. This is a remote position. Essential Duties and Responsibilities - Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments. - Reviews unpaid and underpaid claims. Resubmits or appeals as necessary. - Verifies payment information adjustments to supervisor. - Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys. - Complies with the Fair Debt Collector Practices Act (FDCPA). - Responds to customer inquiries regarding account status. - Researches customer’s accounts thoroughly and documents appropriately. - Resolves discrepancies and prepares adjustments and refunds as necessary. - Ensures that all information regarding collection activity of account is entered accurately into the billing system. - Brings recurring issues to the attention of the department supervisor. - Initiates payments and resubmits bills as necessary. - Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships. - Reports to work punctually at assigned starting time, and has reliable, consistent attendance. - Performs other duties as required. Supervisory Responsibilities N/A Qualifications - High school diploma is required. - One year of related experience is required. Requirements - Business Acumen - Problem Solving/Analysis - Communication Proficiency - Personal Effectiveness/Credibility - Computer Skills: Basic skills in Word and Excel - Language Skills: English (reading, writing, verbal) - Mathematical Skills: Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data Physical Demands This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request. Work Environment Work is performed in an office setting with exposure to moderate noise. Travel Occasional travel as required. Benefits - Medical, dental, and vision care coverage - Paid time off plan - 401(k) Plan - Flexible Spending Accounts - Basic life insurance - Short-and long-term disability coverage - Accident insurance - Teammate Assistance Program - Paid parental leave - Domestic partner benefits - Mental, physical, and financial well-being programs Other Information The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Position Overview: - Sending notifications of and performing maintenance to resolve negative account balances. - Reviewing and processing charged off cash items, to include returned checks, fraud, forgeries, deposit accounts, etc., submitted by the branch network and internal departments. Essential Responsibilities: - 10% Use macros to prepare, mail, and track letters on negative accounts. - 40% Close negative accounts with excessive non-sufficient funds (NSF) activity by transfer of funds between deposit accounts and/or debit to a general ledger to offset negative balances. Performs all other maintenance related to the account closure. Data entry of charge offs submitted by Deposit Loss Mitigation (DLM) into an internal system for approval by DLM management. Track suspension of services due to account mismanagement. - 40% Review supporting documentation in a document image system for cash item charge off requests submitted by branches and other departments. Data entry of charge off information in an internal cash item charge off tracking system. - 10% Assist branch, Member Services Support, and departments by phone and through email with questions about negative deposit account and cash item charge off processing. Qualifications - High school diploma or GED - 0-2 years relevant experience Requirements - Bachelor of Arts in Business Administration or Banking and Finance (preferred) Benefits - Fully Remote – Employee is expected to report to an SECU location less than once per week on average; however, the employee may be expected to report onsite for trainings, meetings, work, etc. at the discretion of management. - Sitting for prolonged periods - Telephone for prolonged periods - Computer for prolonged periods - Some background noise from other employees, copy machine, etc. (when in the office) Company Description SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer: State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.