This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process. Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. Work Location: This is a remote/work from home position (MST preferable). Compensation: $15-$16 plus bonus potential. Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Responsibilities - Call consumers to secure payments on past due accounts. Each call is unique…you’ll never get bored! - Ensure that all work is performed in compliance with company policies as well as local, state and federal collections laws and regulations. Qualifications - High School diploma or equivalent. - Access to high-speed internet required. - FDCPA knowledge preferred. - Professional phone etiquette and solid negotiating skills. - Positive attitude and strong customer service aptitude. - Ability to problem solve and multitask. - Willingness to maintain confidentiality. - Ability to remain in a stationary position 95% of the time. - Ability to exchange accurate information effectively over the phone. Requirements - The minimum internet speed requirements for remote work are as follows: - Broadband internet connection (No DSL, or Dial Up). - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots). - Speed Test Results: 25 mbps download, 20 mbps upload. Benefits - Work from home. - Paid training. - Team-oriented work environment. - Growth opportunity. - Generous bonus opportunity. - Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Build Your Future! Come join our thriving team as a Remote Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. - This position is responsible for negotiating and processing payments under established department guidelines on the collection of past due accounts and delinquent balances through direct contact with customers via the telephone. - Accurately assess the consumer’s financial condition by conducting thorough inquiries. - Determine the reason for delinquency and find creative solutions to resolve the situation. - Tracks and maintain all customer accounts throughout the collection process ensuring prompt payment recovery for all outstanding balances. - Perform customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances, applying payments, monitoring collection activities, and updating accounts in compliance with established corporate policies and procedures. - Adhere to the State and Federal regulations pertaining to collection activities. - Meet corporate standards for call quality assurance and structure. Qualifications - Outgoing, assertive, competitive, persuasive - Enjoys dealing with the public - Possesses or is capable of acquiring superb negotiation skills - Is detail oriented and is able to accurately document information in our computer system while communicating with the consumer on the telephone. - Is able to work a flexible schedule which may include weekends. - Must have a high school diploma, some college preferred. Requirements - The minimum internet speed requirements for remote work are as follows: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Speed Test Results: 25 mbps download, 20 mbps upload Benefits - Work from home - Paid training - Team-oriented work environment - Growth opportunity - Generous bonus opportunity - Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

• Formarse en el mundo de atención al cliente y retenciones por Call Center • Resolución de problemas relacionados con la atención al cliente

• Supervise assigned staff through scheduling, mentoring, motivating, and coaching to ensure optimal performance in debt recovery • Manage the new hire process and identify associate cross-training opportunities • Develop a cohesive team environment; prepare performance reviews and hold regular development meetings • Track productivity and quality metrics (KPIs/KRIs) • Monitor and manage work queues to ensure work is prioritized effectively • Lead cross-functional calls and high-level conversations • Oversee the management of HVAR (High Value at Risk) accounts • Execute late-stage recovery strategies to recover outstanding debts • Serve as an escalation point for complex collection disputes • Collaborate with the Sr. Manager to implement service strategies and operational plans • Act as a change agent by identifying and implementing process improvements