This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Build Your Future! Come join our thriving team as a Remote Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. - This position is responsible for negotiating and processing payments under established department guidelines on the collection of past due accounts and delinquent balances through direct contact with customers via the telephone. - Accurately assess the consumer’s financial condition by conducting thorough inquiries. - Determine the reason for delinquency and find creative solutions to resolve the situation. - Tracks and maintain all customer accounts throughout the collection process ensuring prompt payment recovery for all outstanding balances. - Perform customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances, applying payments, monitoring collection activities, and updating accounts in compliance with established corporate policies and procedures. - Adhere to the State and Federal regulations pertaining to collection activities. - Meet corporate standards for call quality assurance and structure. Qualifications - Outgoing, assertive, competitive, persuasive - Enjoys dealing with the public - Possesses or is capable of acquiring superb negotiation skills - Is detail oriented and is able to accurately document information in our computer system while communicating with the consumer on the telephone. - Is able to work a flexible schedule which may include weekends. - Must have a high school diploma, some college preferred. Requirements - The minimum internet speed requirements for remote work are as follows: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Speed Test Results: 25 mbps download, 20 mbps upload Benefits - Work from home - Paid training - Team-oriented work environment - Growth opportunity - Generous bonus opportunity - Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

• Formarse en el mundo de atención al cliente y retenciones por Call Center • Resolución de problemas relacionados con la atención al cliente

• Supervise assigned staff through scheduling, mentoring, motivating, and coaching to ensure optimal performance in debt recovery • Manage the new hire process and identify associate cross-training opportunities • Develop a cohesive team environment; prepare performance reviews and hold regular development meetings • Track productivity and quality metrics (KPIs/KRIs) • Monitor and manage work queues to ensure work is prioritized effectively • Lead cross-functional calls and high-level conversations • Oversee the management of HVAR (High Value at Risk) accounts • Execute late-stage recovery strategies to recover outstanding debts • Serve as an escalation point for complex collection disputes • Collaborate with the Sr. Manager to implement service strategies and operational plans • Act as a change agent by identifying and implementing process improvements

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The collections representative follows-up with insurance companies to resolve unpaid claims. The anticipated hourly range for this position is $15 to $17 USD hourly. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location. This is a remote position. Essential Duties and Responsibilities - Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments. - Reviews unpaid and underpaid claims. Resubmits or appeals as necessary. - Verifies payment information adjustments to supervisor. - Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys. - Complies with the Fair Debt Collector Practices Act (FDCPA). - Responds to customer inquiries regarding account status. - Researches customer’s accounts thoroughly and documents appropriately. - Resolves discrepancies and prepares adjustments and refunds as necessary. - Ensures that all information regarding collection activity of account is entered accurately into the billing system. - Brings recurring issues to the attention of the department supervisor. - Initiates payments and resubmits bills as necessary. - Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships. - Reports to work punctually at assigned starting time, and has reliable, consistent attendance. - Performs other duties as required. Supervisory Responsibilities N/A Qualifications - High school diploma is required. - One year of related experience is required. Requirements - Business Acumen - Problem Solving/Analysis - Communication Proficiency - Personal Effectiveness/Credibility - Computer Skills: Basic skills in Word and Excel - Language Skills: English (reading, writing, verbal) - Mathematical Skills: Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data Physical Demands This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request. Work Environment Work is performed in an office setting with exposure to moderate noise. Travel Occasional travel as required. Benefits - Medical, dental, and vision care coverage - Paid time off plan - 401(k) Plan - Flexible Spending Accounts - Basic life insurance - Short-and long-term disability coverage - Accident insurance - Teammate Assistance Program - Paid parental leave - Domestic partner benefits - Mental, physical, and financial well-being programs Other Information The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position.