• Examine, interpret, and visualize trends in medical data to generate actionable insights that support new business processes and refine existing ones. • Execute, maintain, and monitor SQL queries efficiently to meet business objectives. • Create and maintain detailed reports that combine narrative and visual elements to effectively communicate results to diverse audiences. • Continuously evaluate and enhance data mining and enrichment processes, developing tools and programs to identify new opportunities. • Lead and manage small data projects, ensuring timely and successful delivery. • Work closely with other departments to align data insights with organizational goals. • Build custom reporting queries for Business Operations.

• Audit calls/interactions/transactions for aligned Teammates • Coach Teammates for performance improvement (campaign specific) • Report performance for an aligned span on a daily/weekly/monthly basis • Provide inputs and basis audits for briefings and training which need identification • Partner with Team Leaders (TLs) in leading team meetings for metrics improvement • Participate in strategic projects for the campaign/LOB • Identify and escalate any potential quality issues per defined process • Isolate and report defects; verify defect fixes • Suggest process/system improvements based on common customer concerns • Accomplish other responsibilities assigned by management • Drive quality initiatives, contests and campaigns for the assigned span • Be updated on knowledge and serve as SME for the campaign/LOB

• Work within the growth team structure, ensuring high-performance delivery in an ambiguous, high-uncertainty environment; • Translate insights into clear, actionable steps and robust processes, identifying issues through an analytical approach that improves sales performance; • Build processes from scratch, optimizing the use of tools and tracking success metrics; • Work simultaneously on diverse topics and with people from different backgrounds (sales, BDR, SDR, marketing, operations); • Communicate clearly with stakeholders and leadership, demonstrating influencing skills and active listening to incorporate learnings from different areas and support strategic decisions.

• Monitor, analyze, and develop insights on STAR measure performance for HEDIS, CAHPS, HOS, Pharmacy (PQA), and Operational measures. • Perform root-cause analysis to identify drivers of performance gaps and recommend targeted interventions. • Partner with Health Care Informatics and other internal analytics team to ensure dashboards, scorecards, and routine performance reports for leadership and operational partners. • Model future projections and perform “What-if” scenarios for STAR rating forecasts. • Conduct routine process analysis for department’s operating procedures and validate compliance with regulatory requirements or develop details assessment outlining gaps/risks identified with proposed process redesigns to mitigate identified gaps and risks. • Collaborate with internal teams (Clinical Operations, Pharmacy, Member Experience, Network, Provider Relations) to design and implement quality improvement strategies. • Track performance of interventions and provide data-driven insights on progress and effectiveness. • Conduct Star competitor analysis and develop insights for all SCAN markets, potential partnerships, or growth opportunities. • Work with IT and data teams to enhance data infrastructure and ensure data quality for STAR reports, and troubleshoot data discrepancies. • Support the design and evaluation of interventions aimed at improving provider performance, member satisfaction, and clinical outcomes.