Are you on a mission to create games that bond players together into deeply invested communities? Would you like to work on something comedic with lighthearted and whimsical characters? Do you enjoy the challenge of solving complex, non-deterministic problems with simple, pragmatic solutions? As a Senior Services Engineer at teamLFG, you will drive the development of the orchestration system that coordinates our global fleet of containerized game servers, from requirements gathering and architectural planning to implementation and scaling. Most importantly, you will work with a fun, dedicated, and passionate cross-discipline team devoted to turning a creative dream into a new franchise at PlayStation. We look for candidates who value joining a mission-focused team with a diverse set of backgrounds, experiences, interests, and viewpoints. RESPONSIBILITIES - Build and maintain production-quality backend game orchestration services, including dynamic resource allocation, monitoring, and security - Collaborate daily with a cross-disciplinary team to design the interface between the orchestration system, matchmaking systems, and internal developer experience - Effectively write clear, concise, and accurate technical documentation and email communication, with the ability to summarize complex topics and achieve alignment across multiple teams - Calmly deal with production incidents, participating in an on-call rotation after launch REQUIRED SKILLS - Production experience designing and building backend services - Ability to communicate with customers of different technical and non-technical backgrounds to help them navigate technology and achieve their goals - Experience with orchestration technologies (e.g., Agones, Kubernetes, AccelByte, Playfab), knowing when (and when not) to reach for them - Ability to write, debug, and maintain code in Rust - Strong knowledge of Docker, Git, and Linux (including shell scripting and system configuration) - Embrace a “we” culture in addition to being an outstanding collaborator and communicator NICE-TO-HAVE SKILLS - Experience with “games as a service” online game development - Experience with multiple cloud providers and infrastructure-as-code systems like Terraform and Ansible - Experience with Unreal Engine Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. This is a flexible role that can be remote, with varying pay ranges based on geographic location. For example, if you are based out of Seattle, the estimated base pay range for this role is listed below. $160,100—$240,100 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

• Develop, support, maintain, configure, and deploy software products • Configure runtime environments for software deployment • Diagnose and resolve software failures and performance and security issues • Monitor software products and manage incidents

• Explore, shape, and develop new product experiences alongside cross-functional partners (design and product); from ideation to implementation at scale • Build efficient and reusable backend capabilities, with high quality, while making sure to maintain performance and scalable systems. • Lead initiatives that measurably improve Guest and Host experience by improving app responsiveness, scale efficiently and reliability across key backend paths that impact millions. • Drive a performance roadmap: identifying bottlenecks, prioritizing work by impact, and delivering improvements across services, data access patterns, and infrastructure. • Raise the bar on performance engineering by building tooling, benchmarks, and guardrails that prevent regressions and make performance a first-class part of how teams ship. • Influence architecture and standards across Airbnb’s backend ecosystem, making systems more observable, more efficient, and easier to evolve.

Location: USA Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview In this role as a Software Development Engineer II BE, you will be a highly contributing member of the team building Syntrix Core — the engine behind LivePerson's synthetic customer simulation platform. Syntrix enables enterprise teams to simulate realistic customer conversations at scale, accelerating contact center testing, agent training, and AI model evaluation. You will work alongside Principal Engineers and Architects to design and build the systems that power AI-driven simulations across a multi-tenant, cloud-native architecture. You must be a collaborative team player, motivated by the challenge of building reliable AI-powered infrastructure, and eager to grow through the delivery of industry-shifting products. You Will: Key Responsibilities & Impact - Learn new technologies and architectures, including work with uniform data layers, integrations with contact center providers, and new product development. - Work with leadership to bring your engineering experience to the table and ideate new features and functionality - Design, build, and maintain Python-based backend services that orchestrate AI agent workflows using LangChain and LangGraph - Contribute to the development of a multi-tenant simulation platform handling high volumes of concurrent AI-driven conversations in a public cloud environment - Integrate with contact center providers (such as LivePerson) and external LLM providers through a unified gateway abstraction - Build and extend REST APIs using the Litestar framework, following strong typing and Pydantic-based data modeling patterns - Work with Couchbase for conversation state persistence, implementing optimistic concurrency patterns (CAS locking) for correctness in multi-pod deployments - Write high-quality, well-tested code with a focus on behavior-driven unit and integration testing You Have: Required Skills & Qualifications - Bachelor's degree in Computer Science or related field - 4+ years of software development experience - Strong proficiency in Python, including async/await patterns, type annotations, and familiarity with the Python ecosystem (uv, ruff, mypy) - 3+ years of experience building microservices, RESTful APIs, and production backend systems deployed to Kubernetes - Experience with Couchbase, PostgreSQL, Firestore, or other NoSQL/document databases - Familiarity with Kafka - Experience with Docker and Kubernetes for containerized, cloud-native deployments - Strong understanding of distributed systems, including optimistic concurrency, idempotency, and stateless service design - Solid understanding of data structures, algorithm design, and object-oriented principles - Experience with Git and modern CI/CD workflows (GitLab CI preferred) - Analytical and problem-solving skills with a customer-centric mindset - Advocating and executing on automated testing strategies across all developed code Good to have: - Experience with AI/ML frameworks or LLM application development — LangChain, LangGraph, or similar agent orchestration tools are a strong plus - Experience with Pydantic and Litestar (or FastAPI/Starlette) - Familiarity with LLM providers: Anthropic Claude, OpenAI GPT, Google VertexAI The salary range for this role will be between $130,000 - $150,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. Our Benefits & Perks We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 Health & Wellbeing - Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs. Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. 💰 Financial Security & Growth - 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution) HSA & FSA Plans: To help you plan for health related expenses on a pre-tax basis - Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. - Additional Insurances: Basic and supplemental life insurance, Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance. - Development: Access to internal professional development resources. 👨‍👩‍👧‍👦 Time Away & Family Support - Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval. - Paid Public Holidays. - Generous Parental Leave Policy: Including maternity/paternity support and fertility services. 💻 Workplace Flexibility - Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson: Equal Opportunity Employer We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com