• Conduct cold calls to residential and commercial customers to generate new business. • Follow up with existing clients regarding payments or service pickups. • Provide customer service and respond to client inquiries. • Perform basic data entry and update customer records. • Support administrative tasks, with increased data entry during the initial months. • Schedule service pickups and coordinate availability with customers. • Maintain organized records of customer interactions and call outcomes. • Communicate relevant updates or issues to the internal team. • Perform other tasks related to the position.

• Be a maturing disciple of Jesus Christ: growing in love for God, God's Word, God's people of every ethnicity and culture, and God’s purposes in the world. • Serve in providing administrative support to the GAPS Premium team. • Complete handwritten cards every week • Organize, maintain and control a wide variety of information ; i.e. confidential data, mailing lists, etc. • Complete and/or verify expense reports and corporate credit card reports as needed • Attend meetings and team check-ins as needed • Draft various forms of correspondence and communications upon request • Respond to voice mail and e-mail • Aid in the communication between internal and external individuals and departments • Work in partnership within the team and with other teams on project • Perform other duties and projects as assigned

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Exam Administration Coordinator provides accurate, professional, and timely assistance to exam candidates throughout the exam delivery process. Responsibilities include: - Provide accurate, professional, and timely assistance to candidates during the examination delivery process. - Develop comprehensive knowledge of exam program requirements, policies, and procedures. - Support exam candidates with test administration and security protocols education and information. - Manage special accommodations exam appointments. - Ensure adverse action investigations are processed according to program standards. - Resolve exam candidate concerns through the exam fraud incident and candidate adverse action case management process. - Document and maintain records of all client, candidate, and test center interactions. - Recognize, document, and inform the supervisor regarding trends in customer correspondence. - Escalate complex inquiries/requests to exam subject matter experts. - Perform miscellaneous duties, as assigned. Qualifications - Must have excellent written and verbal communication skills in English. - Must have excellent PC skills including MS Office products (Word, Excel, Power Point, Outlook), internet and web applications/navigation. - CRM/database applications experience, a plus (i.e. Salesforce). Requirements - High School diploma or GED required. - Minimum One (1) year of customer service experience, preferably in a call center environment. Physical and Mental Demands - Work normal business hours and extended hours when necessary, adjusting to various time zones. - Remain in a stationary position, often standing or sitting, for prolonged periods. - Regular use of office equipment such as a computer/laptop and monitor computer screens. - Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components. - Work extended hours or overtime, when necessary. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Supervisory Medical Support Assistant, GS-0679-08, has full responsibility for supervising at least one subordinate MSA team leader, supervisor or equivalent administrative patient support staff in the VISN 21 Clinical Contact Center. Supervisory MSAs provide support across multiple ancillary and inter-professional clinics and determine the needs of the Veteran/caregiver. They play an integral role in achieving first-contact resolution through Veteran-centered delivery of care. - Works collaboratively with VISN programs, services, and inter-professional coordinated care team members to provide access to care and meet the needs of Veterans via various available contact modalities including telephone calls, secure messaging, chat, text messaging, and video. - Has administrative and professional responsibility for planning and directing the subordinate lead, supervisor and MSA's activities. - Evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met. - Evaluating new products, equipment and systems to make recommendations for improved operations. - Identifying educational or training needs. - Making final decisions on hiring selections. - Evaluating performance, and taking disciplinary action when necessary. - Extracting and analyzing data to provide reports to senior management in support of tracking measures. - Provides information and resolution to Veterans' requests within scope, using administrative judgement to escalate symptomatic concerns to clinicians within the VISN CCC or directing the contact to the appropriate discipline within the CCC or department for resolution. - Screens incoming contacts and independently routes the contacts to the appropriate area for resolution. - Uses advanced knowledge of health care process as it relates to access of care to ensure Veteran appointment scheduling is efficient, operational and prioritized to maintain Veteran flow and clinic readiness. - Utilizes various software, hardware system products, and data portals to transfer and capture information electronically for the support of the daily operation of the unit. - Operates within the various contact modalities to receive and respond to incoming and outgoing contacts using computerized interfaces and telecommunications hardware and software. - Provides accurate details of organizational information to Veterans regarding the different services the VA offers. - Provides high-quality customer service to Veterans and their families/caregivers. - Resolves Veteran complaints as appropriate. - Other related duties may be assigned. *Schedule will be assigned due to staffing coverage needs of the service post completion of required training. *Applicants will be sent forward based on application date and time. 50 applicants will be reviewed and if no selections are made, an additional review of the next 50 applicants will be submitted. Qualifications - Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. - United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. - English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. - Experience: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, - Education: High school diploma, General Education Development equivalency certificate or proficiency certificate from a State or territorial-level Board or Department of Education; OR, - Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. - Certification: None required. - May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Requirements - One year of experience equivalent to the GS-07 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. - Experience includes: Utilizing patient systems to provide interdisciplinary support to multiple clinics, providing staff training, managing staff workload, following up on pending issues or performing supervisory duties including work assignments, performance evaluations, selection of staff, delegating authority, providing staff development, and overseeing people and programs in a patient support setting. Benefits - Full-time; Variable schedule includes weekend and holiday rotations; The Clinical Contact Center 24/7 and staffs accordingly; Subject to change to meet the needs of the Agency. - Not Available; Remote/Virtual position. Physical Requirements - Position requires visual acuity, adequate auditory perception, clear distinctive speech, and manual dexterity. - Position requires extended periods of sitting. - The position may require some bending and carrying of items. - The incumbent must be a mature, flexible, sensible individual capable of working effectively in stressful situations and able to shift priorities based on patient needs. - Must meet Employee Health mandates as a condition of employment.