This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Supervisory Medical Support Assistant, GS-0679-08, has full responsibility for supervising at least one subordinate MSA team leader, supervisor or equivalent administrative patient support staff in the VISN 21 Clinical Contact Center. Supervisory MSAs provide support across multiple ancillary and inter-professional clinics and determine the needs of the Veteran/caregiver. They play an integral role in achieving first-contact resolution through Veteran-centered delivery of care. - Works collaboratively with VISN programs, services, and inter-professional coordinated care team members to provide access to care and meet the needs of Veterans via various available contact modalities including telephone calls, secure messaging, chat, text messaging, and video. - Has administrative and professional responsibility for planning and directing the subordinate lead, supervisor and MSA's activities. - Evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met. - Evaluating new products, equipment and systems to make recommendations for improved operations. - Identifying educational or training needs. - Making final decisions on hiring selections. - Evaluating performance, and taking disciplinary action when necessary. - Extracting and analyzing data to provide reports to senior management in support of tracking measures. - Provides information and resolution to Veterans' requests within scope, using administrative judgement to escalate symptomatic concerns to clinicians within the VISN CCC or directing the contact to the appropriate discipline within the CCC or department for resolution. - Screens incoming contacts and independently routes the contacts to the appropriate area for resolution. - Uses advanced knowledge of health care process as it relates to access of care to ensure Veteran appointment scheduling is efficient, operational and prioritized to maintain Veteran flow and clinic readiness. - Utilizes various software, hardware system products, and data portals to transfer and capture information electronically for the support of the daily operation of the unit. - Operates within the various contact modalities to receive and respond to incoming and outgoing contacts using computerized interfaces and telecommunications hardware and software. - Provides accurate details of organizational information to Veterans regarding the different services the VA offers. - Provides high-quality customer service to Veterans and their families/caregivers. - Resolves Veteran complaints as appropriate. - Other related duties may be assigned. *Schedule will be assigned due to staffing coverage needs of the service post completion of required training. *Applicants will be sent forward based on application date and time. 50 applicants will be reviewed and if no selections are made, an additional review of the next 50 applicants will be submitted. Qualifications - Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. - United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. - English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. - Experience: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, - Education: High school diploma, General Education Development equivalency certificate or proficiency certificate from a State or territorial-level Board or Department of Education; OR, - Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. - Certification: None required. - May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Requirements - One year of experience equivalent to the GS-07 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. - Experience includes: Utilizing patient systems to provide interdisciplinary support to multiple clinics, providing staff training, managing staff workload, following up on pending issues or performing supervisory duties including work assignments, performance evaluations, selection of staff, delegating authority, providing staff development, and overseeing people and programs in a patient support setting. Benefits - Full-time; Variable schedule includes weekend and holiday rotations; The Clinical Contact Center 24/7 and staffs accordingly; Subject to change to meet the needs of the Agency. - Not Available; Remote/Virtual position. Physical Requirements - Position requires visual acuity, adequate auditory perception, clear distinctive speech, and manual dexterity. - Position requires extended periods of sitting. - The position may require some bending and carrying of items. - The incumbent must be a mature, flexible, sensible individual capable of working effectively in stressful situations and able to shift priorities based on patient needs. - Must meet Employee Health mandates as a condition of employment.

Overview Ansible Government Solutions, LLC (Ansible) is currently recruiting Remote Medical Support Assistants (Medical Receptionist) that is based in Wasatch County to support the Salt Lake City VA Medical Center located at 500 S. Foothill Drive, Salt Lake City, UT, 84148. This is a remote position; however, candidates must be willing and able to work onsite if required. Working hours are Mon-Fri, 7am-6pm (8-hour shifts within this window). If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers. Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own. Responsibilities - Perform appointment scheduling, tracking, and pre‑ and post‑appointment patient contact in accordance with VA scheduling policies. - Serve as the designated scheduler/receptionist and coordinate appointment activities across assigned clinics or departments. - Screen and respond to incoming phone calls in a courteous and timely manner; answer patient and provider inquiries regarding services. - Validate, update, and maintain accurate patient demographic information, including insurance, contact details, and emergency contacts. - Process community care consults and referrals using VA systems, including HSRM, PPMS, VistA, and CPRS. - Coordinate and authorize Veteran care with community providers when services are not available or cannot be provided timely by the VA. - Communicate with internal medical providers regarding VA Community Care rules, regulations, and appropriate processes. - Ensure received medical records and administrative documentation are accurately uploaded and integrated into CPRS and VistA. - Monitor and report system issues or outages to the contracting supervisor as needed. - Utilize Microsoft Office applications (Outlook, Teams, Word, Excel) daily to support scheduling, communication, and reporting. - Deliver high‑quality customer service to Veterans, families, VA staff, physicians, and contractors at all times. - Work collaboratively with supervisors, lead schedulers, and team members to ensure timely patient communications and workflow efficiency. - Maintain compliance with VA privacy, security, and confidentiality standards, including HIPAA requirements. - Perform additional related duties as assigned. Qualifications - High School diploma or GED equivalent. - Proficiency in written and spoken English. - Minimum typing speed of 50 words per minute. - Basic computer proficiency, including Microsoft Office applications. - Basic knowledge of medical terminology. - Minimum 6 months of customer service experience. - Ability to work remotely and independently in a professional setting. - Ability to obtain and maintain a favorable VA background investigation (NACI) and PIV credential. - No physical or health restrictions that would interfere with job performance. - Ability to complete all required VA onboarding, security, privacy, and mandatory training prior to and during assignment. - U.S. citizenship required. All candidates must be able to: - Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift - Lift up to 50 lbs from floor to waist - Lift up to 20 lbs - Carry up to 40 lbs a reasonable distance - Push/pull with 30 lbs of force All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Overview Ansible Government Solutions, LLC (Ansible) is currently recruiting Remote Medical Support Assistants (Medical Receptionist) that is based in Summit County to support the Salt Lake City VA Medical Center located at 500 S. Foothill Drive, Salt Lake City, UT, 84148. This is a remote position; however, candidates must be willing and able to work onsite if required. Working hours are Mon-Fri, 7am-6pm (8-hour shifts within this window). If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers. Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own. Responsibilities - Perform appointment scheduling, tracking, and pre‑ and post‑appointment patient contact in accordance with VA scheduling policies. - Serve as the designated scheduler/receptionist and coordinate appointment activities across assigned clinics or departments. - Screen and respond to incoming phone calls in a courteous and timely manner; answer patient and provider inquiries regarding services. - Validate, update, and maintain accurate patient demographic information, including insurance, contact details, and emergency contacts. - Process community care consults and referrals using VA systems, including HSRM, PPMS, VistA, and CPRS. - Coordinate and authorize Veteran care with community providers when services are not available or cannot be provided timely by the VA. - Communicate with internal medical providers regarding VA Community Care rules, regulations, and appropriate processes. - Ensure received medical records and administrative documentation are accurately uploaded and integrated into CPRS and VistA. - Monitor and report system issues or outages to the contracting supervisor as needed. - Utilize Microsoft Office applications (Outlook, Teams, Word, Excel) daily to support scheduling, communication, and reporting. - Deliver high‑quality customer service to Veterans, families, VA staff, physicians, and contractors at all times. - Work collaboratively with supervisors, lead schedulers, and team members to ensure timely patient communications and workflow efficiency. - Maintain compliance with VA privacy, security, and confidentiality standards, including HIPAA requirements. - Perform additional related duties as assigned. Qualifications - High School diploma or GED equivalent. - Proficiency in written and spoken English. - Minimum typing speed of 50 words per minute. - Basic computer proficiency, including Microsoft Office applications. - Basic knowledge of medical terminology. - Minimum 6 months of customer service experience. - Ability to work remotely and independently in a professional setting. - Ability to obtain and maintain a favorable VA background investigation (NACI) and PIV credential. - No physical or health restrictions that would interfere with job performance. - Ability to complete all required VA onboarding, security, privacy, and mandatory training prior to and during assignment. - U.S. citizenship required. All candidates must be able to: - Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift - Lift up to 50 lbs from floor to waist - Lift up to 20 lbs - Carry up to 40 lbs a reasonable distance - Push/pull with 30 lbs of force All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Overview Ansible Government Solutions, LLC (Ansible) is currently recruiting Remote Medical Support Assistants (Medical Receptionist) to support the Salt Lake City VA Medical Center located at 500 S. Foothill Drive, Salt Lake City, UT, 84148. This is a remote position; however, candidates must be willing and able to work onsite if required. Working hours are Mon-Fri, 7am-6pm (8-hour shifts within this window). If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers. Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own. Responsibilities - Perform appointment scheduling, tracking, and pre‑ and post‑appointment patient contact in accordance with VA scheduling policies. - Serve as the designated scheduler/receptionist and coordinate appointment activities across assigned clinics or departments. - Screen and respond to incoming phone calls in a courteous and timely manner; answer patient and provider inquiries regarding services. - Validate, update, and maintain accurate patient demographic information, including insurance, contact details, and emergency contacts. - Process community care consults and referrals using VA systems, including HSRM, PPMS, VistA, and CPRS. - Coordinate and authorize Veteran care with community providers when services are not available or cannot be provided timely by the VA. - Communicate with internal medical providers regarding VA Community Care rules, regulations, and appropriate processes. - Ensure received medical records and administrative documentation are accurately uploaded and integrated into CPRS and VistA. - Monitor and report system issues or outages to the contracting supervisor as needed. - Utilize Microsoft Office applications (Outlook, Teams, Word, Excel) daily to support scheduling, communication, and reporting. - Deliver high‑quality customer service to Veterans, families, VA staff, physicians, and contractors at all times. - Work collaboratively with supervisors, lead schedulers, and team members to ensure timely patient communications and workflow efficiency. - Maintain compliance with VA privacy, security, and confidentiality standards, including HIPAA requirements. - Perform additional related duties as assigned. Qualifications - High School diploma or GED equivalent. - Proficiency in written and spoken English. - Minimum typing speed of 50 words per minute. - Basic computer proficiency, including Microsoft Office applications. - Basic knowledge of medical terminology. - Minimum 6 months of customer service experience. - Ability to work remotely and independently in a professional setting. - Ability to obtain and maintain a favorable VA background investigation (NACI) and PIV credential. - No physical or health restrictions that would interfere with job performance. - Ability to complete all required VA onboarding, security, privacy, and mandatory training prior to and during assignment. - U.S. citizenship required. All candidates must be able to: - Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift - Lift up to 50 lbs from floor to waist - Lift up to 20 lbs - Carry up to 40 lbs a reasonable distance - Push/pull with 30 lbs of force All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.