This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This is a strategically technical, client-facing management role, leading enterprise clients through complex production infrastructure challenges and ensuring operational excellence across Mirantis platforms. As a Technical Account Manager (Technical Service Delivery), you will be the primary technical owner for a set of enterprise clients operating Mirantis platforms in production environments. - Guide clients through incidents, upgrades, and architectural decisions, ensuring their platforms remain stable, performant, and prepared for future growth. - Work closely with Support, Engineering, and Customer Success teams, acting as a trusted technical advisor to client engineering teams and senior stakeholders responsible for mission-critical systems. - Lead strategic account reviews, present platform health and risk to executives, and provide recommendations that influence operational direction and long-term platform strategy. How success is measured: - Strong SLA performance and a measurable reduction in escalations. - High client satisfaction (CSAT > 95%), driven by technical credibility and strategic guidance. - Fewer repeat incidents through proactive, systemic platform improvements. - Increased client confidence and effective adoption of Mirantis platforms. - Clear, actionable outcomes delivered in QBRs and strategic account sessions. Qualifications - 5+ years of experience in technical account management, service delivery, or similar client-facing, infrastructure-focused leadership roles. - Proven experience providing technical leadership and operational guidance for enterprise, regulated, or high-performance production environments, leveraging OpenStack, Kubernetes, and hybrid cloud infrastructure. - Strong understanding of core OpenStack components (Nova, Neutron, Cinder, Keystone, Glance), Linux systems, distributed systems, networking, and storage from a strategic, operational perspective. - Demonstrated ability to lead high-severity incidents, escalate appropriately, and communicate effectively with executives and engineering teams. - Ability to provide architectural guidance and strategic recommendations, including OS, hardware, and platform upgrades, balancing operational, technical, and business considerations. - Ability to provide proactive risk identification and mitigation guidance. Benefits - Work with an established Silicon Valley leader in the cloud infrastructure industry. - Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies. - Be a part of cutting-edge, open-source innovation. - Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued. - Receive a competitive compensation package with strong benefits plan.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Partnerships are a growth engine at BambooHR. As we scale across Marketplace, Referral, and Reseller channels, we need more than good operations — we need intentional strategy behind how our partner ecosystem runs. The Senior Manager, Partner Strategy & Experience owns the operational strategy for our partner programs. This leader defines how partners onboard, activate, generate revenue, and grow — then works cross-functionally with Partner Operations, Enablement, RevOps, Finance, Legal, and CX to bring that strategy to life. This role is both strategic and hands-on. You’ll design the path from partner acquisition to revenue, identify friction in the system, create scalable workflows, and continuously improve how we deliver value to partners. You won’t execute every operational task — but you will define what needs to happen, why it matters, and ensure the right teams are aligned to deliver it. You’ll manage a small team (2) and act as the connective tissue across all partner types — keeping the trains running on time while constantly finding ways to make the system faster, clearer, and better. You will: - Recruit, interview, hire, and train new staff. - Oversee the daily workflow of the department. - Provide constructive and timely performance evaluations. - Handle discipline and termination of employees in accordance with company policy. - Own the Operational Strategy for the Partner Ecosystem. - Define the end-to-end partner lifecycle across Marketplace, Referral, and Reseller programs. - Design the onboarding strategy — including how we shrink time-to-revenue and accelerate activation. - Create scalable workflows, use cases, and partner journeys that drive measurable growth. - Identify friction points and proactively redesign processes to improve speed, clarity, and partner experience. - Establish clear operational standards and success metrics across all partner types. - Accelerate Path to Revenue. - Evaluate handoffs from partner acquisition through onboarding, activation, and revenue realization. - Build activation frameworks that drive early wins and repeatable success. - Partner with RevOps and Finance to ensure we can measure leading indicators — not just lagging revenue. - Continuously test and refine how we reduce time-to-value for both BambooHR and our partners. - Align Enablement & Operations Around What Matters. - Translate partner strategy into clear requirements for Operations and Enablement teams. - Ensure onboarding programs, reporting structures, and systems align to the broader ecosystem vision. - Clarify ownership boundaries while maintaining strong collaboration. - Identify gaps in tooling, reporting, or process and drive cross-functional solutions. - Measure, Report, and Drive Growth. - Define and standardize KPIs across partner programs. - Ensure consistent reporting and forecasting across Marketplace, Referral, and Reseller channels. - Partner with Finance and RevOps to maintain data integrity and revenue visibility. - Use data to identify growth opportunities, underperformance, and program improvements. - Lead & Scale. - Manage and develop a team of two, setting clear priorities aligned to strategic goals. - Lead cross-functional initiatives and partner program launches. - Drive accountability, clarity, and continuous improvement across the partner experience. Qualifications - 5-7+ years in partner strategy, partner operations, program management, or leadership in SaaS or B2B. - Experience designing and scaling partner lifecycle strategy — not just executing against it. - Proven ability to influence cross-functional teams without direct authority. - Strong analytical capability with experience building reporting frameworks and growth metrics. - Demonstrated success reducing time-to-revenue or improving speed-to-value in a partner or customer ecosystem. - Experience managing and developing high-performing team members. Requirements - A systems mindset — you see the full ecosystem, not just individual workflows. - A bias toward clarity and simplification. - Comfort operating in ambiguity while building structure. - Strong executive communication skills. - A collaborative, low-ego leadership style. - A drive to build the best partner program in the industry — not just maintain one. Benefits - Great Company Culture that has been recognized by multiple organizations like Inc and Salt Lake Tribune. - Comprehensive health, life, and disability insurance. - Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off. - 401k plans with up to 6% company match. - $2000 Paid-Paid Vacation bonus. - EAP through Headspace.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) to join our growing cybersecurity team. In this role, you will act as a trusted technical advisor to our enterprise customers, owning the post-sales relationship, supporting deployments, and ensuring successful integration and operation of our cybersecurity solutions. You will bridge the gap between customer needs and our product capabilities, working closely with our Sales Engineering, Support, Product, and Customer Success teams. What You Will Be Doing - Serve as the primary technical point of contact for assigned enterprise clients. - Lead and support the hands-on deployment, configuration, and optimization of cybersecurity solutions on client environments (cloud, hybrid, and on-premises). - Conduct on-site visits to assess environments, guide implementation, and deliver technical workshops or training sessions. - Proactively manage customer technical health – monitor performance, troubleshoot issues, and ensure ongoing operational excellence. - Develop a deep understanding of customer infrastructure, use cases, and security posture to provide strategic guidance and best practices. - Collaborate with internal engineering and product teams to relay customer feedback and advocate for feature requests or enhancements. - Participate in incident response and post-mortem activities when escalations occur. - Create and maintain technical documentation, runbooks, and environment. Qualifications - 5+ years of experience in a customer-facing technical role (e.g., TAM, Sales Engineer, Solutions Architect, Security Consultant). - Strong technical background in cybersecurity tools and principles, including areas like endpoint protection, SIEM/SOAR, firewalls, identity & access management, or cloud security. - Hands-on experience with system integration, scripting (Python, PowerShell, Bash), and working in Linux/Windows environments. - Comfortable leading deployments and technical troubleshooting on customer sites. - Knowledge of cloud platforms (AWS, Azure, GCP) and their security ecosystems. - Excellent communication skills – able to translate complex technical concepts into clear, actionable insights for both technical and non-technical stakeholders. - Ability to manage multiple client accounts and prioritize competing demands. - Strong documentation skills and a disciplined approach to knowledge sharing. It Would Be Nice if You Had - Industry certifications such as CISSP, CISM, CEH, OSCP, or vendor-specific certs (AWS Security Specialty, Microsoft SC-200, etc.). - Experience with modern DevSecOps tools and CI/CD pipelines. - Familiarity with data privacy and compliance frameworks (e.g., GDPR, HIPAA, NIST, ISO 27001). - Experience working in high-availability or mission-critical environments. Company Description OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster. SUMMARY We’re looking for an Escalation Expert to join the CTO team and spread the power of Wiz. In this role, your primary responsibility is to proactively identify, analyze, and resolve complex customer issues and recurring technical patterns and be a pivotal link between our customers and our core engineering and product teams. You will delve deep into challenging technical problems, provide critical feedback to shape the future of our product, and actively contribute to the development of our internal tooling, with a strong focus on leveraging AI to enhance our capabilities. WHAT YOU'LL DO - Take ownership of our most challenging customer technical problems, performing deep-dive troubleshooting and analysis to drive them to resolution. - Proactively identify potential escalations and serve as the customer's advocate, ensuring their most difficult technical challenges influence product and engineering roadmaps. - Author and publish technical troubleshooting content, such as knowledge base articles and guides, for both internal team enablement and external customer use. - Lead the development of internal tools and processes for your specific product area, and champion their adoption within our technical teams. - Participate in an on-call rotation for critical escalations and to support internal tooling. WHAT YOU'LL BRING - Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or equivalent industry experience and certifications. - 7+ years of hands-on, technical experience in a senior customer-facing role such as Escalation Engineer, Senior Technical Support, or a related field. - A minimum of 3+ years of in-depth experience with a major cloud platform. - Proven experience in reading, debugging, and writing code in at least one high-level programming language (e.g., Python, Go, Java, Shell, JavaScript). - Proficiency in using Git and source code management systems for code collaboration. - Proficiency with REST APIs or GraphQL. - Proficiency with command-line tools and Linux operating system environments. - A fast learner with a natural curiosity, a passion for technology, and the ability to work independently. - A deep understanding of web technologies (e.g., HTTP, HTML, DNS). - Experience leveraging AI tools to increase task efficiency. ADVANTAGE - Experience with DevOps technologies and CI/CD pipelines. - Experience with Kubernetes and Container technologies. - Experience with Infrastructure as Code (IaC) technologies such as Terraform. - Proficiency with SQL for data analysis and the proven ability to independently create dashboards and datasets to drive insights. - Experience with relational and NoSQL databases. - Previous experience in a role within a CTO organization or a similar strategic technical team. Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship. Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.