This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Partnerships are a growth engine at BambooHR. As we scale across Marketplace, Referral, and Reseller channels, we need more than good operations — we need intentional strategy behind how our partner ecosystem runs. The Senior Manager, Partner Strategy & Experience owns the operational strategy for our partner programs. This leader defines how partners onboard, activate, generate revenue, and grow — then works cross-functionally with Partner Operations, Enablement, RevOps, Finance, Legal, and CX to bring that strategy to life. This role is both strategic and hands-on. You’ll design the path from partner acquisition to revenue, identify friction in the system, create scalable workflows, and continuously improve how we deliver value to partners. You won’t execute every operational task — but you will define what needs to happen, why it matters, and ensure the right teams are aligned to deliver it. You’ll manage a small team (2) and act as the connective tissue across all partner types — keeping the trains running on time while constantly finding ways to make the system faster, clearer, and better. You will: - Recruit, interview, hire, and train new staff. - Oversee the daily workflow of the department. - Provide constructive and timely performance evaluations. - Handle discipline and termination of employees in accordance with company policy. - Own the Operational Strategy for the Partner Ecosystem. - Define the end-to-end partner lifecycle across Marketplace, Referral, and Reseller programs. - Design the onboarding strategy — including how we shrink time-to-revenue and accelerate activation. - Create scalable workflows, use cases, and partner journeys that drive measurable growth. - Identify friction points and proactively redesign processes to improve speed, clarity, and partner experience. - Establish clear operational standards and success metrics across all partner types. - Accelerate Path to Revenue. - Evaluate handoffs from partner acquisition through onboarding, activation, and revenue realization. - Build activation frameworks that drive early wins and repeatable success. - Partner with RevOps and Finance to ensure we can measure leading indicators — not just lagging revenue. - Continuously test and refine how we reduce time-to-value for both BambooHR and our partners. - Align Enablement & Operations Around What Matters. - Translate partner strategy into clear requirements for Operations and Enablement teams. - Ensure onboarding programs, reporting structures, and systems align to the broader ecosystem vision. - Clarify ownership boundaries while maintaining strong collaboration. - Identify gaps in tooling, reporting, or process and drive cross-functional solutions. - Measure, Report, and Drive Growth. - Define and standardize KPIs across partner programs. - Ensure consistent reporting and forecasting across Marketplace, Referral, and Reseller channels. - Partner with Finance and RevOps to maintain data integrity and revenue visibility. - Use data to identify growth opportunities, underperformance, and program improvements. - Lead & Scale. - Manage and develop a team of two, setting clear priorities aligned to strategic goals. - Lead cross-functional initiatives and partner program launches. - Drive accountability, clarity, and continuous improvement across the partner experience. Qualifications - 5-7+ years in partner strategy, partner operations, program management, or leadership in SaaS or B2B. - Experience designing and scaling partner lifecycle strategy — not just executing against it. - Proven ability to influence cross-functional teams without direct authority. - Strong analytical capability with experience building reporting frameworks and growth metrics. - Demonstrated success reducing time-to-revenue or improving speed-to-value in a partner or customer ecosystem. - Experience managing and developing high-performing team members. Requirements - A systems mindset — you see the full ecosystem, not just individual workflows. - A bias toward clarity and simplification. - Comfort operating in ambiguity while building structure. - Strong executive communication skills. - A collaborative, low-ego leadership style. - A drive to build the best partner program in the industry — not just maintain one. Benefits - Great Company Culture that has been recognized by multiple organizations like Inc and Salt Lake Tribune. - Comprehensive health, life, and disability insurance. - Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off. - 401k plans with up to 6% company match. - $2000 Paid-Paid Vacation bonus. - EAP through Headspace.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) to join our growing cybersecurity team. In this role, you will act as a trusted technical advisor to our enterprise customers, owning the post-sales relationship, supporting deployments, and ensuring successful integration and operation of our cybersecurity solutions. You will bridge the gap between customer needs and our product capabilities, working closely with our Sales Engineering, Support, Product, and Customer Success teams. What You Will Be Doing - Serve as the primary technical point of contact for assigned enterprise clients. - Lead and support the hands-on deployment, configuration, and optimization of cybersecurity solutions on client environments (cloud, hybrid, and on-premises). - Conduct on-site visits to assess environments, guide implementation, and deliver technical workshops or training sessions. - Proactively manage customer technical health – monitor performance, troubleshoot issues, and ensure ongoing operational excellence. - Develop a deep understanding of customer infrastructure, use cases, and security posture to provide strategic guidance and best practices. - Collaborate with internal engineering and product teams to relay customer feedback and advocate for feature requests or enhancements. - Participate in incident response and post-mortem activities when escalations occur. - Create and maintain technical documentation, runbooks, and environment. Qualifications - 5+ years of experience in a customer-facing technical role (e.g., TAM, Sales Engineer, Solutions Architect, Security Consultant). - Strong technical background in cybersecurity tools and principles, including areas like endpoint protection, SIEM/SOAR, firewalls, identity & access management, or cloud security. - Hands-on experience with system integration, scripting (Python, PowerShell, Bash), and working in Linux/Windows environments. - Comfortable leading deployments and technical troubleshooting on customer sites. - Knowledge of cloud platforms (AWS, Azure, GCP) and their security ecosystems. - Excellent communication skills – able to translate complex technical concepts into clear, actionable insights for both technical and non-technical stakeholders. - Ability to manage multiple client accounts and prioritize competing demands. - Strong documentation skills and a disciplined approach to knowledge sharing. It Would Be Nice if You Had - Industry certifications such as CISSP, CISM, CEH, OSCP, or vendor-specific certs (AWS Security Specialty, Microsoft SC-200, etc.). - Experience with modern DevSecOps tools and CI/CD pipelines. - Familiarity with data privacy and compliance frameworks (e.g., GDPR, HIPAA, NIST, ISO 27001). - Experience working in high-availability or mission-critical environments. Company Description OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster. SUMMARY We’re looking for an Escalation Expert to join the CTO team and spread the power of Wiz. In this role, your primary responsibility is to proactively identify, analyze, and resolve complex customer issues and recurring technical patterns and be a pivotal link between our customers and our core engineering and product teams. You will delve deep into challenging technical problems, provide critical feedback to shape the future of our product, and actively contribute to the development of our internal tooling, with a strong focus on leveraging AI to enhance our capabilities. WHAT YOU'LL DO - Take ownership of our most challenging customer technical problems, performing deep-dive troubleshooting and analysis to drive them to resolution. - Proactively identify potential escalations and serve as the customer's advocate, ensuring their most difficult technical challenges influence product and engineering roadmaps. - Author and publish technical troubleshooting content, such as knowledge base articles and guides, for both internal team enablement and external customer use. - Lead the development of internal tools and processes for your specific product area, and champion their adoption within our technical teams. - Participate in an on-call rotation for critical escalations and to support internal tooling. WHAT YOU'LL BRING - Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or equivalent industry experience and certifications. - 7+ years of hands-on, technical experience in a senior customer-facing role such as Escalation Engineer, Senior Technical Support, or a related field. - A minimum of 3+ years of in-depth experience with a major cloud platform. - Proven experience in reading, debugging, and writing code in at least one high-level programming language (e.g., Python, Go, Java, Shell, JavaScript). - Proficiency in using Git and source code management systems for code collaboration. - Proficiency with REST APIs or GraphQL. - Proficiency with command-line tools and Linux operating system environments. - A fast learner with a natural curiosity, a passion for technology, and the ability to work independently. - A deep understanding of web technologies (e.g., HTTP, HTML, DNS). - Experience leveraging AI tools to increase task efficiency. ADVANTAGE - Experience with DevOps technologies and CI/CD pipelines. - Experience with Kubernetes and Container technologies. - Experience with Infrastructure as Code (IaC) technologies such as Terraform. - Proficiency with SQL for data analysis and the proven ability to independently create dashboards and datasets to drive insights. - Experience with relational and NoSQL databases. - Previous experience in a role within a CTO organization or a similar strategic technical team. Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship. Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The National Service Delivery Manager is responsible for managing ArcticCare service agreements and application projects for post-implementation Clients. As the primary ArcticCare contact—both internally and externally—this person ensures the successful delivery of services across the full lifecycle of each agreement. - Owns the Client Executive Sponsor(s) relationship, managing expectations, overseeing contractual obligations, and driving strategic planning in line with the ArcticCare agreement. - Maintains regular communication with Executive Sponsor(s) through phone, email, virtual meetings, and on-site visits. - Resolves Client satisfaction escalations independently and facilitates technical escalation when required, focusing on long-term Client relationships and high satisfaction. - Contributes to, utilizes, and promotes ArcticCare Services best practices, and supports the ArcticCare team with various strategic activities. Qualifications - Bachelor’s degree in Business, Computer Science, or related field or substitute equivalent work experience. - Minimum of 7 years in applied experience with complex project management preferably in Managed Services/support contracts. - Proven capability to build and maintain relationships by engaging business leaders to establish credibility and confidence. - Strong working knowledge of Microsoft Office Suite. - Experience with Microsoft 365 solutions required. - PMP certification is a plus. - Applicants subject to background checks, drug testing and government security investigations and must meet eligibility requirements related to the clearance process. - Valid driver’s license, insurance, and reliable personal vehicle. Requirements - Manage a portfolio of ArcticCare service agreements for Microsoft 365, Clients that range from small to large in scale. - Provide oversight and guidance to direct reports delivering services to post-implementation Clients. - Participate in onboarding of new ArcticCare services Clients, coordinating schedules, expectations, timing, resourcing, milestones, etc. - Build relationships and develop trust with the ArcticCare agreement Executive Sponsor(s) and key stakeholders. - Serve as the primary ArcticCare agreement contact maintaining commitments and communicating regularly. - Support the procuring of multi-year services contract renewals. - Identify upsell opportunities and escalate as needed. - Participate in Account Management satisfaction surveys and follow-ups with Clients. - Proactively review tickets to identify trends and areas of business need. - Review and provide feedback on SOWs. - Maintain awareness on all Client activities (support, projects, opportunities). - Ensure both Arctic IT and Clients adhere to contract terms and Client’s expectations are met. - Work with Arctic Care Manager and Pre-Sales Solution Architects to prepare Client technology roadmaps. - Track all Client interactions in defined Systems of Record (including ConnectWise and Microsoft). - Learn, utilize, and promote the Arctic IT’s ArcticCare support methodology. - Proactively identify ways for Client to enhance the value of their business application solutions. - Provide support for the team by building and motivating team members to meet goals. - Evaluate the financial progress on support contracts regularly. - Meet frequently with internal and Client team members to ensure all support related activities are on track. - Develop documentation, such as presentations, meeting agendas, status reports, release management plans. - Lead or participate in various types of Client meetings. - Participate in billing reviews and AR collection support as needed. - Other duties as assigned. Benefits - Reasonable accommodations provided according to applicable state and federal laws. - Preference granted to qualified Doyon Shareholders and shareholders of other Alaska Native corporations. - Equal opportunity employer, complying with all non-discrimination obligations.