Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster. SUMMARY We’re looking for an Escalation Expert to join the CTO team and spread the power of Wiz. In this role, your primary responsibility is to proactively identify, analyze, and resolve complex customer issues and recurring technical patterns and be a pivotal link between our customers and our core engineering and product teams. You will delve deep into challenging technical problems, provide critical feedback to shape the future of our product, and actively contribute to the development of our internal tooling, with a strong focus on leveraging AI to enhance our capabilities. WHAT YOU'LL DO - Take ownership of our most challenging customer technical problems, performing deep-dive troubleshooting and analysis to drive them to resolution. - Proactively identify potential escalations and serve as the customer's advocate, ensuring their most difficult technical challenges influence product and engineering roadmaps. - Author and publish technical troubleshooting content, such as knowledge base articles and guides, for both internal team enablement and external customer use. - Lead the development of internal tools and processes for your specific product area, and champion their adoption within our technical teams. - Participate in an on-call rotation for critical escalations and to support internal tooling. WHAT YOU'LL BRING - Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or equivalent industry experience and certifications. - 7+ years of hands-on, technical experience in a senior customer-facing role such as Escalation Engineer, Senior Technical Support, or a related field. - A minimum of 3+ years of in-depth experience with a major cloud platform. - Proven experience in reading, debugging, and writing code in at least one high-level programming language (e.g., Python, Go, Java, Shell, JavaScript). - Proficiency in using Git and source code management systems for code collaboration. - Proficiency with REST APIs or GraphQL. - Proficiency with command-line tools and Linux operating system environments. - A fast learner with a natural curiosity, a passion for technology, and the ability to work independently. - A deep understanding of web technologies (e.g., HTTP, HTML, DNS). - Experience leveraging AI tools to increase task efficiency. ADVANTAGE - Experience with DevOps technologies and CI/CD pipelines. - Experience with Kubernetes and Container technologies. - Experience with Infrastructure as Code (IaC) technologies such as Terraform. - Proficiency with SQL for data analysis and the proven ability to independently create dashboards and datasets to drive insights. - Experience with relational and NoSQL databases. - Previous experience in a role within a CTO organization or a similar strategic technical team. Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship. Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The National Service Delivery Manager is responsible for managing ArcticCare service agreements and application projects for post-implementation Clients. As the primary ArcticCare contact—both internally and externally—this person ensures the successful delivery of services across the full lifecycle of each agreement. - Owns the Client Executive Sponsor(s) relationship, managing expectations, overseeing contractual obligations, and driving strategic planning in line with the ArcticCare agreement. - Maintains regular communication with Executive Sponsor(s) through phone, email, virtual meetings, and on-site visits. - Resolves Client satisfaction escalations independently and facilitates technical escalation when required, focusing on long-term Client relationships and high satisfaction. - Contributes to, utilizes, and promotes ArcticCare Services best practices, and supports the ArcticCare team with various strategic activities. Qualifications - Bachelor’s degree in Business, Computer Science, or related field or substitute equivalent work experience. - Minimum of 7 years in applied experience with complex project management preferably in Managed Services/support contracts. - Proven capability to build and maintain relationships by engaging business leaders to establish credibility and confidence. - Strong working knowledge of Microsoft Office Suite. - Experience with Microsoft 365 solutions required. - PMP certification is a plus. - Applicants subject to background checks, drug testing and government security investigations and must meet eligibility requirements related to the clearance process. - Valid driver’s license, insurance, and reliable personal vehicle. Requirements - Manage a portfolio of ArcticCare service agreements for Microsoft 365, Clients that range from small to large in scale. - Provide oversight and guidance to direct reports delivering services to post-implementation Clients. - Participate in onboarding of new ArcticCare services Clients, coordinating schedules, expectations, timing, resourcing, milestones, etc. - Build relationships and develop trust with the ArcticCare agreement Executive Sponsor(s) and key stakeholders. - Serve as the primary ArcticCare agreement contact maintaining commitments and communicating regularly. - Support the procuring of multi-year services contract renewals. - Identify upsell opportunities and escalate as needed. - Participate in Account Management satisfaction surveys and follow-ups with Clients. - Proactively review tickets to identify trends and areas of business need. - Review and provide feedback on SOWs. - Maintain awareness on all Client activities (support, projects, opportunities). - Ensure both Arctic IT and Clients adhere to contract terms and Client’s expectations are met. - Work with Arctic Care Manager and Pre-Sales Solution Architects to prepare Client technology roadmaps. - Track all Client interactions in defined Systems of Record (including ConnectWise and Microsoft). - Learn, utilize, and promote the Arctic IT’s ArcticCare support methodology. - Proactively identify ways for Client to enhance the value of their business application solutions. - Provide support for the team by building and motivating team members to meet goals. - Evaluate the financial progress on support contracts regularly. - Meet frequently with internal and Client team members to ensure all support related activities are on track. - Develop documentation, such as presentations, meeting agendas, status reports, release management plans. - Lead or participate in various types of Client meetings. - Participate in billing reviews and AR collection support as needed. - Other duties as assigned. Benefits - Reasonable accommodations provided according to applicable state and federal laws. - Preference granted to qualified Doyon Shareholders and shareholders of other Alaska Native corporations. - Equal opportunity employer, complying with all non-discrimination obligations.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join our team as a Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our clients across the growing Americas region. You’ll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client’s ecosystem. As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams. You’ll lead onboarding design, manage expectations, and deliver consistent value that boosts retention, growth, and satisfaction. In this strategic role, you’ll also explore new tech partnerships and integration opportunities that expand our ecosystem and unlock more value for our customers. Qualifications - 2+ years of experience working as a Technical Account Manager, Integrations Consultant, or other related role - Experience with handling API integrations - Proven experience with SaaS based products - Previous experience with problem-solving in a troubleshooting environment - Passion for consulting and tactical empathy to apply and present complex solutions effectively - Excellent written communication skills with the ability to explain complex topics in easily understood and concise language. Fluency in Spanish would be considered a big advantage - Excellent customer focus with a polite, patient, caring, calm, and always professional demeanor - Analytical understanding with a high focus on data-driven decision making Requirements - Take ownership of the integration process of our API-driven platform with our clients' ecosystem - Troubleshoot repeat technical issues and drive issue escalation and problem elimination - Own and manage a book of assigned customers, with a focus on the customers' API usage, ensuring retention and growth, and overall customer satisfaction - Work together with Customer Success Managers and our Engineering team towards providing great client service - Find new technology partners and integration possibilities - Manage customer expectations and lead them to customer satisfaction - Design Customer Onboarding processes - Work with support on escalated tickets Benefits - Learning budget and LinkedIn Learning - Competitive salaries & 401(k) plan w/match - Medical, dental, & life insurance - Flexible PTO - Mental health support with Nilo.health Company Description Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join our team as an Enterprise Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our enterprise clients across the growing Americas region. You’ll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client’s ecosystem. As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams. You’ll lead onboarding design, manage expectations, and deliver consistent value that boosts retention, growth, and satisfaction. In this strategic role, you’ll also explore new tech partnerships and integration opportunities that expand our ecosystem and unlock more value for our customers. Qualifications - 4+ years of previous experience working as a Technical Account Manager, Integrations Consultant, or other related role - Experience with full ownership of complex API integrations for assigned accounts - Demonstrated ability to successfully handle the demands of Enterprise accounts, including complex stakeholder management - Proven experience with SaaS based products - High level of problem-solving attitude in a troubleshooting environment - Excellent written communication skills with the ability to explain complex topics in easily understood and concise language to both technical and non-technical professionals - Excellent customer focus with a polite, patient, caring, calm and always professional demeanor - Analytical understanding with a high focus on data-driven decision making Requirements - Take ownership of the integration process of our API-driven platform with our clients' ecosystem - Troubleshoot repeat technical issues and drive issue escalation and problem elimination - Own and manage a book of assigned customers, including Enterprises, with a focus on the customers' API usage, ensuring retention, growth, and overall customer satisfaction - Work together with Customer Success Managers and our Engineering team towards providing great client service - Find new technology partners and integration possibilities - Manage customer expectations and lead them to customer satisfaction - Design Customer Onboarding Processes - Work with support on escalated tickets Benefits - Learning budget and LinkedIn Learning - Competitive salaries & 401(k) plan w/match - Medical, dental, & life insurance - Flexible PTO - Mental health support with Nilo.health Company Description Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.