At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON As Qualia embarks on its next phase of growth, we are seeking an experienced Customer Success Manager to support and grow our SMB and mid-market customers. This person will help fuel our continued success and provide value to the customers of our robust, yet customizable Resware product. The CSM is ultimately responsible for assigned customers’ success and happiness with Resware and driving the retention and growth of these accounts. Your responsibilities include developing strong relationships with prospects and customers, connecting with key business executives and stakeholders, and being an advocate for the customer internally and with partners/vendors. You really care about your customers and are there to actively listen to their questions and be resourceful in working with our team to provide timely answers. You thrive on understanding their business and helping to identify ways that they can improve it through using our enterprise software and our services. You’re comfortable conducting business reviews with executives and their teams and have a flair for communications – breaking down challenges into digestible (and solvable!) chunks. RESPONSIBILITIES - Build and maintain strong, long-lasting client relationships through being a trusted guide and valued collaborator - Keep current on our evolving solutions and identify opportunities for your assigned customers to improve their business (and our revenue) - Ensure the timely and successful delivery of our solutions according to customer needs and objectives - Quarterback software optimizations and onboarding transitions for assigned accounts, in close partnership with our Professional Services team - Predict, track, and report on account health metrics, including customer satisfaction, adoption, and renewal revenue - Assist in contract renewals and service agreement negotiations with a focus on retention and growth - Collaborate with the Product team to surface customer feedback and influence improvements to the Resware experience - Help design and refine scalable account management processes, structures, and tools that benefit the broader team - Handle periodic client escalations with care and professionalism, knowing when to engage additional resources YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH - Experience as a CSM, Account Director, Account Manager, or Key Account Manager - Experience and knowledge in the Real Estate Title Insurance industry and with the Resware product are required - Ability to drive revenue from top accounts through a consultative, relationship-driven sales approach - Good listener who can understand customer needs and communicate Resware’s value proposition - Ambitious, enthusiastic, tenacious, and a top performer with a track record of consistently exceeding goals - Demonstrable work with and influence of key stakeholders at all levels of an organization, including executive and C-level - Excellent written and verbal communication skills - Proven ability to juggle multiple accounts at a time, while maintaining attention to detail - Experience working with complex Enterprise software for large complex accounts - Solid experience with CRM software (e.g. Salesforce, Zoho, or HubSpot) and productivity software (Microsoft Office or Google G-Suite) This role has a base annual salary of $90,000-$100,000 plus a competitive equity and benefits package. (Salary to be determined by relevant experience, location, knowledge, and skills of the applicant, internal equity, and alignment with market data.) WHY QUALIA Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work. Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected. We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status. By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice. #LI-Remote

Overview As a Staff Provider, you will work with a small team of experienced providers, counselors, and support-staff to facilitate rapid-access intakes and enhanced medical support throughout the early weeks of treatment for Groups members. You will leverage telemedicine extensively in your work, so must be comfortable with technology and enthusiastic about the benefits of this exciting modality. You will work daily to overcome the barriers faced by members early in recovery and must adopt a “member-first” attitude that prioritizes keeping members safe and engaged in treatment at all costs. Flexibility, empathy, and commitment to member success are critical attributes for a successful Staff Provider. You will also provide longitudinal maintenance care to a panel of members (pending prescription cap capacity). Additionally, you will support your regular provider colleagues by providing coverage when medical questions or needs arise and these providers are unavailable. Your knowledge of the Groups Recovery System and the Groups culture will be critical for ensuring successful launches of Groups into new markets and new geographies within existing markets. Finally, you will be an integral partner of the medical leadership team in developing and deploying new medical service lines for our members. Salary range: $101,000 - $141,000/ year *Based on experience, license and education Schedule: Mon 3p-8p; Tues 2p-7p; Wed 3p-7p; Thurs 3p-8p; Fri 9a-3p Responsibilities - Adhere to all clinical policies and procedures as outlined in the GRS Manual - Intake medical duties - Determine each patient’s medical necessity and appropriateness for treatment pursuant to applicable clinical models, policies and procedures, and manuals (e.g., Recovery System Manual) as required by Recover Together. For patients admitted to treatment, prescribe buprenorphine/naloxone and, where appropriate, other approved medications to treat withdrawal symptoms, in a manner consistent with Recover Together’s policies and procedures and Recovery System Manual. - Maintain a regular schedule of “intake shifts”, and be available to provide rapid-access telemedicine intakes across multiple geographies, including new markets. - Complete all intake documentation thoroughly, efficiently, and accurately. - Be accountable for successful initiation of MAT during the early weeks of treatment (weeks 1-4, approximately). - As needed, coordinate with community providers to support the successful transition of new members into Groups. - Collaborate with other provider colleagues to transition the care of new members into regular maintenance groups. - Escalate controversial situations to appropriate medical and/or clinical leadership; - Maintenance medical duties - Maintain a panel of maintenance members and serve as their dedicated provider at monthly provider groups, per the guidelines of the Groups. Recovery System. - Meet with each patient for whom the Physician prescribes buprenorphine at least once every thirty (30) days. This interaction occurs in a group setting, with individual conversations occurring before or after the group as needed. Such meetings may occur via telemedicine, to the extent Physician complies with all applicable federal and state laws, rules, and regulations and any requirements set forth by applicable payers (e.g., Medicare, Medicaid, commercial plans) governing telemedicine. - Be available by phone and email to discuss each patient’s medical issues in between monthly visits (e.g., dose changes; prescription troubleshooting, interprofessional communication and collaboration). - When indicated and medically necessary, meet with patients for a pre-scheduled individual session to review medical progress. These visits are separate from the individual conversations that occur before and after regular shared medical visits. Such meetings may occur via telemedicine, to the extent Physician complies with all applicable federal and state laws, rules, and regulations and any requirements set forth by applicable payers (e.g., Medicare, Medicaid, commercial plans) governing telemedicine. - Medical Records - In compliance with HIPAA and other applicable federal or state laws, rules or regulations regarding medical records, maintain patient records in confidence and complete records in a timely fashion and in accordance with policies of the Company. - Miscellaneous medical duties - Provide regular coverage for “makeup groups” and makeup 1:1 sessions. - Provide as needed cross-coverage for colleagues and answers to medical questions when other providers are unavailable. - Participate in rotating “on-call” schedule of urgent prescription coverage for unavailable providers. - Facilitate access to the State’s prescription drug monitoring database so Groups staff can regularly monitor the Provider’s patients’ access to controlled substances, per Recover Together’s clinical protocols. - Administrative duties - approximately 15% per week - Completing high quality documentation, specifically all medical encounters accurately and thoroughly on the same business day as the encounter - Sign all prescriptions on the same business day that they are generated - Manage group and individual sessions in a timely manner so members and office staff stay on schedule - Work with the office staff to maintain a clinical schedule that is mutually beneficial to provider and the office; - Stay familiar with all Recover Together policies, procedures, reference materials, contracts, etc. - Follow up on interprofessional communication - Assist with onboarding, training, and support of new providers. - Work with the medical leadership team to pilot new initiatives to improve outcomes during early treatment, - Assist with other duties as assigned. Qualifications - Knowledge, Skills and Abilities: - Ability to demonstrate recovery-sensitive behaviors, including choice of language, attitudes and interactions with members and staff. - Ability to thrive in the group medical visit setting and use telehealth modality effectively. - A commitment to harm reduction principles and ability drive a culture of member centeredness and harm reduction on the teams you supervise. - Ability to maintain courtesy and professionalism in all communications (verbal and written) with staff and members. - Ability to use discretion and work independently under general supervision. - Ability to understand and adhere to the Professional Code of Conduct. - EMR fluency, ideally with eClinical-Works - Spreadsheet and basic data analysis proficiency - Qualifications & Requirements: - APRN with active, unencumbered medical license (APRN/PA) in West Virginia and appropriate behavioral health or addiction medicine NPI taxonomy (or willingness to adjust primary or secondary NPI taxonomy). - Active DEA with practice address in West Virginia and willingness and ability to obtain additional licenses/DEAs in other states (no background issues that could limit state licensing or credentialing). - Proof of active Board Certification (PMHNP Preferred). - Willingness to become credentialed with all government and private health plans with whom Groups Recover Together is in network. - Ability and willingness to see member in-person pre-agreed upon locations. - Minimum 1 year prescribine Buprenorphine and proof of completion of required SAMHSA training. - At least 1 years experience working in a team-based-care setting with behavioral health providers (therapists, social workers, case managers, etc.). - At least 1 years experience working with a similar member population, preferably within primary care of behavioral health setting. - Access to reliable internet and telephone services, specifically 10M download and 5M upload package or higher, as well as a strong WiFi signal from your remote work location. - Must meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening. Depending on state-specific requirements, this may include fingerprinting, drug testing, health screening, CPR/Basic First Aid and license/credential verifications. Physical Requirements & Working Conditions: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities; these are made on a case-by-case basis. While performing the responsibilities of the role, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers. [Modify as needed]:The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. Limitations and Disclaimer: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Other duties may be assigned from time to time. Equal Employment Opportunity Statement: Groups is an equal opportunity employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Nuuly is looking for a Customer Success Associate that will be responsible for delivering exceptional service and creating a seamless experience for our customers via telephone, email and chat on a daily basis. Reporting to the Customer Success Supervisor, you will communicate with new and potential customers, help guide customers through the shopping experience, answer order questions and support the team to build a successful brand. You will be expected to meet or exceed established service level agreements set by your supervisor. Expected hours for the role are Sun-Thurs, 6am -2pm est. Hours are subject to change depending on the needs of the business. Qualifications - Minimum 2 years of experience in customer service or related role - Demonstrate a passion for and understanding of the URBN brands, customers and product. Requirements - Answer any and all interactions during your scheduled shift in a friendly and relatable manner - Acts as an empowered team member, exercising decision-making skills to enhance each customer’s relationship with the brand - Empathetic to customers’ needs but understanding of the business’ bottom line - Collect and share feedback to external teams to ensure the needs of the customers are being met - Associate must perform a minimum of 70 interactions per shift Benefits - Comprehensive Perks & Benefits to employees - Medical, dental, vision - PTO - Generous employee discounts - Retirement savings - Much more!

• Provide customer support, assisting with day-to-day inquiries and requests. • Support implementation processes and system adoption. • Conduct system training sessions with customers. • Monitor customers’ use of the solution, ensuring a positive experience and retention. • Record support interactions and communications in the internal system. • Identify potential customer issues and escalate to the appropriate team when necessary.