• Conduct patient outreach and engagement through video messaging, video consultations, phone calls, and text-based communication, educating and enrolling patients into the adherence program • Utilize video-based communication as a primary engagement tool to deliver personalized education, coaching, and adherence support • Provide compassionate and motivational coaching, case management, and health education services to encourage medication adherence and lifestyle changes • Conduct video-based medication reconciliation consultations, ensuring patients understand their medications, dosing schedules, and proper administration techniques • Review asynchronous video submissions of patients taking medication, ensuring correct administration, monitoring adherence, and assess for side effects or concerns • Create short-form educational and motivational videos to send to patients for personalized engagement and population-level health education • Assess patient needs, including medical, behavioral, and social challenges, and escalate cases as necessary. • Provide guidance on medication administration, inhaler technique, chronic disease management, and medication safety through live and asynchronous video coaching • Act as a clinical escalation point for non-clinical team members to send patient cases that need a higher level of clinical review and intervention • Assist patients with technical troubleshooting related to the company’s mobile application and adherence platform • Maintain accurate and detailed documentation of all interactions, ensuring compliance with company and regulatory guidelines • Engage with provider offices, health plan services, and pharmacies on behalf of the patient, as needed, to overcome barriers • Provide referrals to healthcare providers and community resources when needed, including direct outreach to provider offices and/or warm transfers to service providers • Utilize motivational interviewing techniques within video and digital engagement to engage patients in long-term adherence strategies • Offer guidance on inhaler techniques, chronic disease management, and medication safety • Contribute to program improvement by providing insights from patient interactions, particularly regarding video engagement, digital adherence monitoring, and patient education strategies • Partner with cross-functional teams to develop and refine video-based patient engagement content, clinical protocols, and educational materials

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join the Upstream Rehabilitation team where your work truly makes an impact! As a Senior Service Desk Analyst, you will be a key partner in providing exceptional technical support to our internal teams by: - Providing technical support for computers, software, hardware, and network issues. - Responding to incoming tickets and escalations, ensuring timely and effective resolution. - Troubleshooting problems by running diagnostics, asking clarifying questions, and walking users through solutions. - Installing, repairing, and configuring hardware, software, and peripherals. - Supporting PC setup and deployment for new employees using standard images and tools. - Maintaining system performance, inventory of equipment/software, and accurate documentation. - Training users on new hardware and software and following up to ensure issues are fully resolved. - Assigning appropriate user groups in Active Directory. - May require some travel to clinics. - Other projects and duties as assigned. Qualifications - Associate’s degree in Information Systems or a related field. - 1+ years of experience in a Service Desk or technical support role. - Strong working knowledge of Windows 10/11, Microsoft Office 2019/365, and VPN technologies. - Ability to evaluate technical issues, prioritize tasks, and determine effective solutions. - Strong decision-making, problem-solving, interpersonal, and communication skills, with the ability to support users at all levels of the organization. - Demonstrated ability to manage multiple tasks in a fast-paced environment. - Excellent organizational and time-management skills. - Ability to handle sensitive and confidential information with discretion. Requirements - Relevant certifications such as A+, HDI-CSR, HDI-DST, Network+, or MCP. - Experience with Active Directory administration (user accounts, groups, permissions). - Hands-on experience troubleshooting and repairing PCs, printers, and mobile devices. - Familiarity with broadband technologies (cable, DSL, fiber) and basic network connectivity troubleshooting. Benefits - Annual paid Charity Day to give back to a cause meaningful to you. - 100% employer paid medical health insurance premium option available. - Dental and Vision insurance. - 401(k) with company match. - Generous PTO and paid holidays. - Supportive team and leadership invested in your success.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Êtes-vous une personne passionnée, sympathique et axée sur vos clients? Souhaitez-vous développer vos compétences commerciales? Si oui, nous vous invitons à rejoindre notre équipe et à nous aider à épater nos clients. Vous serez le premier contact avec nos clients et la personne qui les aidera à faire disparaître leurs déchets. - Temps plein avec l'horaire de 5 jours de travail et 2 jours de repos - Doit être disponible pour travailler de 7h00 à 19h00 HAE et disponible pour travailler le weekend si besoin - Bénéficiez d’une assurance étendue après une période de 3 mois - Travaillez confortablement chez vous - Ce poste offre un salaire horaire de 19,35$, auquel s’ajoute une prime linguistique de 4$ par heure - Possibilité de gagner des commissions, soit une moyenne de 200$ à 800$ par mois Une journée type: - Répondre aux appels entrants et offrir une expérience client exceptionnelle - Vous ne recevez que des appels entrants; aucun appel démarchage n’est prévu dans ce poste - Vendez la magie du 1-800-GOT-Junk? en expliquant comment nous faisons disparaître les déchets sans effort - Répondre aux questions des clients concernant nos services, la disponibilité, et nos tarifs pour les convertir en réservations Tous les nouveaux agents doivent être disponibles pour une formation complète: - 3 semaines de formation virtuelle entièrement rémunérée - Chaque agent rejoint une équipe dirigée par un chef d'équipe pour apprendre et progresser Qualifications - Vous êtes légalement autorisé à travailler au Canada et résidez en Ontario - Vous êtes parfaitement bilingue en français et en anglais - Formation disponible pour les trois premières semaines, de 10h à 18h30, du lundi au vendredi (HAE) - Une technique téléphonique très conviviale, de solides compétences en communication écrite et orale - Aptitude à l'apprentissage des nouvelles technologies et bonne vitesse de frappe (minimum 25 mots par minute) - Un espace calme à la maison, une connexion internet rapide et fiable, et un ordinateur performant avec au moins 8 Go de mémoire - Une connexion filaire via un câble Ethernet est requise - Une expérience en vente, service à la clientèle, hôtelière, centre d’appels ou toute autre expérience pertinente est un plus! Benefits - Bénéficiez d’une assurance étendue après une période de 3 mois - Travaillez confortablement chez vous - Possibilité de gagner des commissions, soit une moyenne de 200$ à 800$ par mois Company Description Chez O2E Brands, nous savons que les talents se présentent sous de nombreuses formes et nous souhaitons vous rencontrer sous vos meilleurs jours. Nous proposons des aménagements raisonnables aux candidats en situation de handicap à tout moment du processus de recrutement et de sélection. Saviez-vous qu’O2E Brands a été élue 15 fois l’un des meilleurs lieux de travail au Canada?

• You’re a heart hero! You’ll be at the center of a wide range of mission-critical initiatives, helping Heartbeat make rapid progress in the experiences we deliver and optimizing the supporting systems • Own all patient communication, including outreach, engagement, data entry into internal and external systems, scheduling, appointment coordination, pre-authorizations, and billing follow-up • Schedule virtual visits and outpatient procedures (such as stress tests, echocardiograms, and cardiac calcium scoring) with both Heartbeat and third parties • Discover and recommend better ways to communicate, connect, and build relationships with Heartbeat patients. Follow up with patients via email, phone, and/or text to drive patient engagement • Provide technical support and connection assistance to patients • Compile, verify accuracy, and sort information to prepare source data for reporting. Identify and correct deficiencies or errors in data, processes, and systems • Document customer and account data and generate standardized reports • Proactively identify opportunities for improvement and risk mitigation • Execute policies that promote the best patient experience • Hours will be 9 am to 5 pm PST