📢 We’re Hiring: Business Analyst 📌 Department: Business Development (Non‑IT Role) Step into a high‑impact role where your insights shape key business decisions. This position is not an IT role—it sits within our Business Development Department, focusing on strategy, process improvement, and meaningful organizational growth. If you love solving problems and turning data into smart actions, this opportunity is for you. 🚀 Why Join Crawford & Company: 💻 Offers Work From Home Position | Candidates can be anywhere in the US! 🧘 Excellent Crawford Benefits Supporting Financial, Physical & Mental Wellness 🤝 Generous Employee Referral Bonus Program 🛍️ Access to Multiple Employee Discounts Role Overview: 📊 Analyze business performance & productivity—conduct research, organizational studies, and data-driven evaluations to uncover insights and opportunities. 📝 Document and improve processes—simplify existing workflows and recommend enhancements to boost overall efficiency and effectiveness. 📈 Deliver accurate reporting & analysis—provide clear, relevant insights that support informed decision-making for key initiatives. 🤝 Collaborate & communicate effectively—partner closely with internal teams, support internal reporting needs, and continuously learn to stay ahead in a dynamic environment. Why Crawford? Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time. At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com. When you accept a job with Crawford, you become a part of the One Crawford family. Our total compensation plans provide each of our employees with far more than just a great salary - Pay and incentive plans that recognize performance excellence - Benefit programs that empower financial, physical, and mental wellness - Training programs that promote continuous learning and career progression while enhancing job performance - Sustainability programs that give back to the communities in which we live and work - A culture of respect, collaboration, entrepreneurial spirit and inclusion Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai. Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees. Responsibilities DIGIT is looking for a Netscaler SME to support the design, implementation, monitoring, management, change management, software upgrades, problem/incident resolution, and root cause analysis of network circuits and devices as part of a large technology refresh initiative. The Netscaler SME shall focus on implementation and coordination of wired and wireless network equipment across hundreds of sites across the globe, remotely coordinating the work. Additionally the Netscaler SME may be required to perform Level / Tier 2+ Network Architecting and Administration of applicable networks to include Wide Area Network (WAN), Local Area Network (LAN), Wireless Local Area Network (WLAN), and Data Centers assigned by GSA. As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers. The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning. Responsibilities: This position shall perform the following (to include but not limited to) activities: - Oversee and implement switch provisioning (configuration) and implementation across multiple sites, including coordinating cutover logistics and change management. - Engineering Netscaler to support hosting the most mission-critical systems within GSA and support all end-user Wi-Fi authentication. - Establish network monitoring for newly installed and replaced equipment. - Support and operate Software-Defined Wide Area Networks (SD-WAN) sites - Support and maintain network equipment and configuration (routers and routing). - Manage the LAN/WAN routing protocol between the routers and perform port management, network capacity management (including planning and trending). - Manage WLAN infrastructures to include access points (WAPs), wireless LAN controllers, and integrations into Software Defined Access (SDA) infrastructures. - Utilize and implement network orchestration tools and techniques to facilitate automated and consistent configurations, management, testing, deployment, and operations of physical and virtual devices within the network. - Manage status, errors, and inbound and outbound traffic statistics of all routing interfaces, bandwidth utilization, and errors of all inbound and outbound LAN/WAN circuits. - - Provides technical direction, guidance, and assistance to assigned projects, suggesting efficient approaches and methods for solving problems. - Prepares and presents written and oral reports. - Prepares and presents proposals, or portions thereof, primarily in field of specialty - Analyzes, diagnoses, and recommends solutions to complex problems. - Escalate issues to vendor and third-party entities, as necessary and directed by the Government. - Generates / updates network documentation in coordination with the onsite installation resources. - Ability to establish and maintain effective working relationships with associates and client personnel at all levels. - Produce knowledge base articles and SOPs. Qualifications Requirements: - Public Trust Clearance and ITILv4 Foundation Certification by start date. - Bachelor’s degree or equivalent and 4 - 9 years of related experience. - 5 - 7 years of experience configuring the following protocols: BGP, OSPF, EIGRP, and Static routes. - Experience as a Netscaler SME. - Possesses and applies expertise on multiple complex work assignments. - Previous hands-on experience with the appliances VPX and SDX. - Previous experience with Traffic Management: Proficiency in configuring Load Balancing (LB), Content Switching (CS), and Global Server Load Balancing (GSLB) for multi-site redundancy. Building SSL profiles and policies. - Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. - Functions as a technical expert across multiple project assignments. - Previous experience engineering and supporting a NetScaler solution in a large enterprise environment. - Design and develop solutions to complex applications problems, system administration issues, or network concerns. - Perform systems management and integration functions - Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others. - Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients. - Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours. - Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks. Desired: - Proficient in configuring the following protocols: BGP, OSPF, EIGRP, and Static routes. - Familiar with SD-WAN architectures such as VMware (VeloCloud) - Design network architecture for Software Design Access / Software Defined Network.. - Cisco Certified Networking Professional (CCNP) or Cisco Certified Networking Associate (CCNA); Highly desired. - Must be willing to work a variety of shifts, including holidays as scheduled. - Shall possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients. - Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments. - Familiarity with the following technologies: Active Directory, Windows, ServiceNow, Network Monitoring Systems (Solarwinds), Cisco Prime, LAN/WAN control protocols. - Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, and ServiceNow. - Must be willing to work a variety of shifts, including holidays as scheduled. Physical Requirements:The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following: - Maintain home workspace in a safe manner, free from safety hazards and in line with information security policies. - Communicate verbally in person, over the phone or by video chat and clearly/succinctly in writing, primarily utilizing a keyboard. - Appear on camera for meetings with co-workers and government partners via video chat and ensure the protection of proprietary company and customer information is consistent with the company’s expectation of information security. - Viewing computer screens and sitting for long periods of time. - Travel minimally, via car or plane, which requires ability to manage luggage, laptop, and briefing materials (up to 25 pounds). About Empower AI All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

• Act as an Internal Consultant: Partner with cross-functional stakeholders to deeply understand their operational friction points. • Identify AI & Automation Opportunities: Map business processes to identify where Generative AI can reduce manual effort. • Define Scalable Solutions: Design high-level technical workflows and functional specs. • Translate & Document: Create comprehensive BRDs and User Stories that translate business pain into technical action items. • Drive Alignment: Present ROI-driven solutions to executive leadership. • End-to-End Lifecycle Management: Track implementation from discovery to User Acceptance Training and post-launch optimization. • Data Governance & Hygiene: Partner with CRM and BI teams to ensure the enterprise data model is 'AI-ready'. • Strategic Reporting: Design and maintain high-impact dashboards that track KPIs and provide predictive insights.

Description Business Analyst, IT Operations Location: Remote (must reside within US)   Ready to Make a Difference? ICF is seeking a Business Analyst for our Centralized Operations, Analytics and Technology (COAT) group to support ICF's Sightline. In this role, you will work with product managers, technical architects, developers, and clients to define and organize business requirements for our quantitative data processing, reporting, and customer insights platform, which support products for both traditional utility energy efficiency programs and new clean energy programs. This involves interacting with internal stakeholders to help refine and maintain requirements and keeping product documentation current. This is a role for someone who likes to roll up their sleeves and really dive into the details. Successful candidates will be resourceful, self-motivated, and possess exceptional attention to detail. The work requires a true team player who is excited to work on several projects across multiple clients and is very comfortable with ETL and data import related tasks. Candidates should be comfortable working on a software product development team following a scrum development methodology. Candidates should appreciate a collaborative environment but be highly independent and driven to follow-up on tasks without prompting. Our software solution is quantitative and analytical so a desire and experience to work on nuanced and complex subject material is a must.   Why you will love working here: - Quality of life: Flexible workplace arrangements, work-life balance - Investment of the community: Donation matching, volunteer opportunities - Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan - And many, many more (Ask your recruiter for more details!)   What you will be doing: - Support various teams with data import related requirements and data extraction requests - Create stories and tasks in JIRA to support the execution of client deliverables - Ensure proper execution of operations work and dev-ops work (enhancements to current products) - Support meetings with stakeholders and help prepare functional requirements documentation, including business requirements, functional specifications, and user stories - Function as liaison between Product, stakeholders, marketing and other supporting functional organizations, properly crafting and communicating on functional specifications - Convey requirement specifications, and other system documentation in concise and specific language to facilitate stakeholder understanding - Assist project delivery through task tracking and project management using project management tools     What we need you to have (minimum qualifications): - Bachelor’s degree in Math, Engineering, Science, IT or related discipline (applicants can substitute one year of related experience for one year of education) - 5+ years of experience of data analysis experience within energy, software development or related experience (A Master’s degree or PhD may substitute for up to two years of required experience) - 2+ years of experience prioritizing multiple projects to meet goals, deliverables, and time sensitive assignments and deadlines What we would like you to have (preferred qualifications): - Prior experience with gathering software requirements, especially related to data import and data field mapping - Experience prioritizing multiple projects to meet goals, deliverables, and time sensitive assignments and deadlines - Prior experience working in an Agile software development process - Prior experience with marketing and/or ETL processes - Knowledge and experience with JIRA and/or Confluence - Proven ability to develop system documentation to track issues and to work with developers to ensure that requirements are being met - Experience defining and documenting business processes and software requirements in an agile software development process   Professional skills you will use: - Demonstrated ability to manage multiple tasks and projects simultaneously with a high degree of accuracy and attention to detail, especially in a consulting environment - Proven track record effectively and independently prioritizing tasks and managing time to meet deadlines in a fast-paced environment - Superior verbal and written communication skills and strong analytical, problem-solving, and decision-making capabilities - Excellent interpersonal skills including courtesy, professionalism, and a cooperative attitude - Comprehensive knowledge and experience in MS Office products Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $81,499.00 - $138,549.00 Nationwide Remote Office (US99)