• Support Wayfinder’s back-to-school fulfillment season by placing orders, tracking progress, and troubleshooting issues in close partnership with our printing/shipping vendor • Support Accounts Payable by processing bill payments and coordinating approvals and coding so bills are paid on time and accurately recorded. • Liaise with customers to ensure timely payment of invoices and support an effective Accounts Receivable (AR) system • Monitor and triage multiple company email inboxes, responding to requests, routing messages to the right owners, and keeping communications organized and easy to find • Contribute to maintaining an accurate and actionable CRM (Salesforce) by updating accounts, pulling reports, and conducting analyses, as needed • Supported Wayfinder’s sales tax process by requesting and managing exemption certificates, tracking state-by-state requirements, supporting state registrations, and helping maintain ongoing compliance. • Work cross-departmentally to strategize and develop improvements and processes that contribute to the operational success of Wayfinder • Supported Business Operations by maintaining accurate company records and documentation (e.g., W-9s, insurance, corporate details), and providing information to customers and sales reps as needed. • Provide day-to-day tech support and reinforced company tech compliance (access, tools, and basic troubleshooting) • Support People Operations with Onboarding & Offboarding of Employees, Contractors, and other strategic partners

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Direct hotel performance for a pre-determined portfolio within the Americas region supporting the RVP at priority hotels, markets and focus brands to improve the overall hotel metrics. Required to work in the field alongside the hotel, owner and operator teams to improve operational and commercial performance and build a culture of excellence on property. - Collaborate with RVP to lead strategic business reviews with each owner/GM/management company to assess performance, set goals, and align on a prioritized annual plan across revenue, sales, operations, guest experience, and loyalty delivery. - Conduct recurring performance consulting meetings, on-site property visits and virtual calls to review results, remove barriers, and drive execution against agreed actions. - Create practical action plans with clear owners/GM accountabilities, timelines, and impact measures; track progress and course correct as needed. - Log all actions and follow ups into the Engagement center to provide a clear picture of hotel status. - Triage portfolio needs and deploy specialist support for complex issues; coordinate plans and ensure sustained execution. - Drive measurable improvement in guest experience and service delivery through root-cause analysis, coaching, and operational playbooks. - Lead post quality inspection follow-up with hotels to address findings and improve readiness for future evaluations. - Contribute to market meetings and owner/hotel forums to communicate strategy and share best practices. - Partner with PIP, Plan Review, HOST/NHOP and Development to support openings, conversions, and renovations. - Identify growth signals within the portfolio and actively partner with Development by sharing qualified leads. Qualifications - Bachelors degree in Hotel Management, Business, Education, or a relevant field of work or an equivalent combination of education and work-related experience. - 4-7 years progressive work-related experience with demonstrated proficiency in customer service within the Service/Hospitality industry. - Demonstrated expertise in hotel operations. - Demonstrated understanding and knowledge of the laws and regulations for both State/Provincial and National. - Demonstrated expertise in commercial areas and platforms: revenue management, sales and marketing, channel strategy. - Ability to collaborate/coordinate Specialists to direct services where most needed. - Demonstrated clear, concise and succinct communication skills. - Demonstrated knowledge of hotel systems, programs and training principles and procedures. - Demonstrated problem solving and time management skills. - Demonstrated attention to detail and ability to manage multiple tasks/clients required. - Demonstrate strong influencing skills. - Ability to use AI, Excel, PowerPoint and Tableau Dashboards. Requirements - Travel – 60% - Location – Remote: Candidate must reside in New York. - The salary range for this role is $108,000.00 to $140,000.00. - This role is also eligible for bonus pay (as applicable). Benefits - Comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees. - Impressive room discounts across our many properties. - Recharge days and volunteering days throughout the year. - Support for wellbeing in your health, lifestyle, and workplace through our myWellbeing framework.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Wayfinder is looking for a full-time Operations Associate to join our team! The ideal candidate will maintain keen attention to detail while operating in a fast-moving startup environment. The Operations Associate will contribute to Wayfinder financial operations, sales operations, and business operations efforts. Reporting to the Senior Operations Manager, the Operations Associate should be highly adaptable and able to make contributions across a wide range of projects. This is an ideal role for someone interested in developing a broad skill set and wanting to get a front row seat to the behind-the-scenes operations of a fast-growing, venture-backed EdTech startup. We strongly encourage people from traditionally underrepresented populations in tech - such as women, People of Color, People with Disabilities, and LGBTQ+ people, etc - to apply! Responsibilities - Support Wayfinder’s back-to-school fulfillment season by placing orders, tracking progress, and troubleshooting issues in close partnership with our printing/shipping vendor. - Support Accounts Payable by processing bill payments and coordinating approvals and coding so bills are paid on time and accurately recorded. - Liaise with customers to ensure timely payment of invoices and support an effective Accounts Receivable (AR) system. - Monitor and triage multiple company email inboxes, responding to requests, routing messages to the right owners, and keeping communications organized and easy to find. - Contribute to maintaining an accurate and actionable CRM (Salesforce) by updating accounts, pulling reports, and conducting analyses, as needed. - Support Wayfinder’s sales tax process by requesting and managing exemption certificates, tracking state-by-state requirements, supporting state registrations, and helping maintain ongoing compliance. - Work cross-departmentally to strategize and develop improvements and processes that contribute to the operational success of Wayfinder. - Support Business Operations by maintaining accurate company records and documentation (e.g., W-9s, insurance, corporate details), and providing information to customers and sales reps as needed. - Provide day-to-day tech support and reinforce company tech compliance (access, tools, and basic troubleshooting). - Support People Operations with Onboarding & Offboarding of Employees, Contractors, and other strategic partners. Qualifications - Business or Finance bachelor’s degree, or 2-3 years of relevant experience in an Operations/Admin role preferred. - Highly proficient in the Google Suite (Gmail, Docs, Slides, Sheets). - Strong organizational and analytical skills—great at catching the small details that really matter. - Strong written and verbal communication skills and work ethic. - Ability to work independently and as a team player. - Self-starter who can learn new tools and processes independently – ready to dive in and figure it out. - Tech savvy —you don’t need to know it all, but you can learn quickly and then teach/help someone else. - Craves context, excited by being an expert, wants to understand all aspects of what they are doing, and doesn’t leave questions unanswered. Bonus Qualifications - Experience working in Salesforce. - Experience working in Maxio and QuickBooks. - Experience working in K12 Education. - Passion for purpose-driven work. - A background in Finance, Operations, Executive Assisting, or similar roles. Compensation & Benefits - Compensation - Salary range of $55,000-$70,000 commensurate with experience and location. - Stock: Ownership in a fast-growing venture-backed company. - 401k: We care about your ability to save for your future. - Family Focus: Parental leave and flexibility for families. - Time Off: Flexible vacation policy to encourage people to get out and see the world. - Healthcare: Medical, dental, and vision policies. - Goodies: Whatever hardware and software you need to get the job done. - Team Fun: Regularly scheduled events, annual retreat, and celebrations. - Learning: Learning & Development Opportunities to grow your skills and career. - Great team: Working with fun, hard-working, kind people committed to making a difference! - Flexible culture: We are results-focused. We don’t work at the office every day. - And much more! Lots of other perks make this company an incredible place to work. Location Remote work. Wayfinder’s regular operating hours are Monday-Friday, 8:00 a.m. to 5:00 p.m. The daily work schedule may vary depending on the crew in which you are working. Next Steps, If Interested If you are interested, please fill out the Application Form on Workable. EEO Statement At Wayfinder, we don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. Wayfinder is proud to be an equal opportunity workplace. Pay Transparency Wayfinder compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Wayfinder’s total compensation package. Additionally, Wayfinder provides a variety of benefits to employees, including health insurance coverage, a monthly stipend, office buildout stipend, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Reasonable Accommodations Wayfinder is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR at peopleoperations@withwayfinder.com. Additional Notice Please note that this job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.

Provide first-line support for basic access and device requests, escalating technical issues to the Senior Tech Ops Specialist as required. Support internal tools and workflows (Slack ticketing, Google Workspace / Microsoft 365 and Okta) from an administrative and coordination perspective. Manage user administration tasks such as onboarding/offboarding requests, access changes and account updates. Assist with laptop and device setup coordination, distribution and returns, and maintain MDM and asset records. Maintain hardware and software inventory data and ensure accurate tracking of company assets. Support the maintenance of IT documentation, guides and internal knowledge base content. Act as an additional point of contact for Workplace requests via Slack workflows and ticket queues. Maintain workplace systems, access tools, inventory trackers and asset management logs. Support onboarding and offboarding for workplace equipment, access and facilities-related tools. Maintain accurate records, requests and approvals within workplace workflows and tools. Create, update and maintain documentation, process guides, dashboards and trackers. Perform high-volume and high-accuracy data entry across Workplace, Tech workflows (support/cover). Responsible for accurate data entry and user access management within the organisation’s Vendor Management platform, ensuring data integrity, completeness and ongoing system governance. Support scheduling, coordination of requests and internal communications. Assist with ad-hoc procurement, operational and improvement projects as required.