Provide first-line support for basic access and device requests, escalating technical issues to the Senior Tech Ops Specialist as required. Support internal tools and workflows (Slack ticketing, Google Workspace / Microsoft 365 and Okta) from an administrative and coordination perspective. Manage user administration tasks such as onboarding/offboarding requests, access changes and account updates. Assist with laptop and device setup coordination, distribution and returns, and maintain MDM and asset records. Maintain hardware and software inventory data and ensure accurate tracking of company assets. Support the maintenance of IT documentation, guides and internal knowledge base content. Act as an additional point of contact for Workplace requests via Slack workflows and ticket queues. Maintain workplace systems, access tools, inventory trackers and asset management logs. Support onboarding and offboarding for workplace equipment, access and facilities-related tools. Maintain accurate records, requests and approvals within workplace workflows and tools. Create, update and maintain documentation, process guides, dashboards and trackers. Perform high-volume and high-accuracy data entry across Workplace, Tech workflows (support/cover). Responsible for accurate data entry and user access management within the organisation’s Vendor Management platform, ensuring data integrity, completeness and ongoing system governance. Support scheduling, coordination of requests and internal communications. Assist with ad-hoc procurement, operational and improvement projects as required.

• Provide first-line support for basic access and device requests, escalating technical issues to the Senior Tech Ops Specialist as required. • Support internal tools and workflows (Slack ticketing, Google Workspace / Microsoft 365 and Okta) from an administrative and coordination perspective. • Manage user administration tasks such as onboarding/offboarding requests, access changes and account updates. • Assist with laptop and device setup coordination, distribution and returns, and maintain MDM and asset records. • Maintain hardware and software inventory data and ensure accurate tracking of company assets. • Support the maintenance of IT documentation, guides and internal knowledge base content. • Act as an additional point of contact for Workplace requests via Slack workflows and ticket queues. • Maintain workplace systems, access tools, inventory trackers and asset management logs. • Support onboarding and offboarding for workplace equipment, access and facilities-related tools. • Maintain accurate records, requests and approvals within workplace workflows and tools. • Create, update and maintain documentation, process guides, dashboards and trackers. • Perform high-volume and high-accuracy data entry across Workplace, Tech workflows (support/cover). • Responsible for accurate data entry and user access management within the organisation’s Vendor Management platform, ensuring data integrity, completeness and ongoing system governance. • Support scheduling, coordination of requests and internal communications. • Assist with ad-hoc procurement, operational and improvement projects as required.

• Provide first-line support for basic access and device requests, escalating technical issues to the Senior Tech Ops Specialist as required. • Support internal tools and workflows (Slack ticketing, Google Workspace / Microsoft 365 and Okta) from an administrative and coordination perspective. • Manage user administration tasks such as onboarding/offboarding requests, access changes and account updates. • Assist with laptop and device setup coordination, distribution and returns, and maintain MDM and asset records. • Maintain hardware and software inventory data and ensure accurate tracking of company assets. • Support the maintenance of IT documentation, guides and internal knowledge base content. • Act as an additional point of contact for Workplace requests via Slack workflows and ticket queues. • Maintain workplace systems, access tools, inventory trackers and asset management logs. • Support onboarding and offboarding for workplace equipment, access and facilities-related tools. • Maintain accurate records, requests and approvals within workplace workflows and tools. • Create, update and maintain documentation, process guides, dashboards and trackers. • Perform high-volume and high-accuracy data entry across Workplace, Tech workflows (support/cover). • Responsible for accurate data entry and user access management within the organisation’s Vendor Management platform, ensuring data integrity, completeness and ongoing system governance. • Support scheduling, coordination of requests and internal communications. • Assist with ad-hoc procurement, operational and improvement projects as required.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a reliable and detail-oriented Remote Dispatcher to support scheduling, technician coordination, and customer communication for a growing U.S. home service business. In this role, you will be responsible for managing inbound customer calls, scheduling service appointments, dispatching technicians efficiently, and maintaining organized job records within the dispatch system. Your main goal will be to keep technician schedules optimized, ensure customers receive timely updates, and support smooth daily operations. If you enjoy organizing schedules, coordinating teams, and working in a fast-paced service environment, this role offers an excellent opportunity to contribute and grow. - Customer Communication & Call Handling - Answer inbound customer calls professionally - Provide service information and assist customers with scheduling - Communicate clearly with customers regarding appointment updates or delays - Appointment Scheduling - Schedule service calls and inspections based on customer needs - Coordinate technician availability and job urgency - Maintain organized daily schedules for field technicians - Dispatch Coordination - Dispatch technicians based on location, availability, and priority - Monitor job progress throughout the day - Adjust schedules and routing when changes occur - Technician & Customer Communication - Provide technicians with job details and schedule updates - Communicate schedule changes or delays to customers - Support coordination between field technicians and office operations - CRM & Dispatch System Management - Manage job flow and technician calendars within dispatch software - Maintain accurate customer and job records - Update job statuses and customer communication notes Qualifications - Minimum 2 years of experience handling inbound customer calls in a professional service environment. - At least 2 years of experience scheduling service appointments or coordinating technician dispatch operations. - Minimum 2 years of experience using dispatch software or CRM systems to manage service appointments, job status updates, and technician schedules. - Experience coordinating 15 or more service appointments or technician jobs per day within a scheduling or dispatch role. - At least 2 years of experience communicating with both customers and field staff to coordinate service operations and schedule updates. Benefits - Fully remote position supporting a U.S.-based home service operation. - Candidates must maintain a professional work environment and reliable internet connection. - 1250 - 1500 USD monthly compensation. - Performance growth opportunities may be available based on operational performance and scheduling efficiency.