• Implements and follows established company Standard Operating Procedures (SOP) regarding insurance verification and authorization department • Responsible for employee training and mentoring, reviewing work for accuracy and efficiency, monitoring team performance • As subject matter expert for team, answers questions and provides daily support and guidance as needed • Hosts and documents monthly 1:1’s with direct reports to discuss performance, communicate issues, foster productive relationships, and maintain open communication with each team member • Develops and communicates goals and objectives, documents and hosts annual performance reviews for each team member • Provides opportunities for professional growth and development • Perform regular audits of records for accuracy, completeness, and security • Collaborate with clinical and administrative staff to support department success • Identifies potential Bad Debt and reports to the Revenue Cycle Manager, Revenue Cycle Director, and Vice President, Revenue Cycle in a timely fashion • Generate reports and statistics related to insurance verification and authorization activities, compliance, and productivity • Works with internal and external personnel to approve and clear billing per company policy and regulatory guidelines • Monitors workflows throughout the day to ensure timely processing • Maintains effective, professional communication with internal and external staff including communication of frequent chart errors to the department and operational leaders • Serves as a subject matter expert and can perform tasks the department is responsible for • Maintains compliance with internal policies, procedures, and regulations, including federal and state laws • Performs all other duties as assigned

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re hiring an Insurance Director to help build and scale one of Pliant’s strategic verticals. This is a senior commercial role focused on bringing modern payment infrastructure to the insurance industry worldwide. You will identify, shape, and close opportunities with insurers and ecosystem partners that can benefit from card-based and embedded payment solutions across: - Claims - Provider payments - Assistance - Benefits - Vendor disbursements - Operational spend You will work across regions and across the full insurance value chain, including: - Carriers - MGAs - TPAs - Assistance companies - Broker networks - Claims platforms - Healthcare payment stakeholders You will also collaborate closely with: - Product - Compliance - Legal - Operations - Marketing This is a high-impact role with significant ownership. You will not only drive revenue but also help define how Pliant shows up in the global insurance market. This role is global and remote-friendly, with travel to clients, industry events, and internal team meetings as needed. Qualifications - 8+ years of experience in insurance, fintech, payments, or insurtech - Strong insurance domain fluency across claims payments, assistance, provider payments, healthcare settlement, policyholder disbursements, operational insurance payments, or cross-border insurance payment workflows - Deep understanding of payment infrastructure including card-based payments, virtual cards, push payments, bank-based disbursements, controlled spend, reconciliation, and multi-rail payment strategy - Credibility with senior insurance stakeholders and the ability to engage decision-makers across various functions - Experience leading complex international deals involving multiple stakeholders - Commercial and strategic strength with the ability to connect customer pain points to scalable product and partnership opportunities - Excellent communication skills and the ability to translate payment infrastructure into clear business value for insurance audiences - High ownership and autonomy in building a vertical, opening new markets, and operating cross-functionally Requirements - Experience in global insurance payments, claims infrastructure, or treasury-related insurance workflows (bonus points) - Existing relationships with carriers, MGAs, TPAs, assistance providers, or claims technology platforms (bonus points) - Experience working with international insurance markets such as Europe, the UK, North America, or global travel and health insurance ecosystems (bonus points) - Familiarity with embedded finance, API-based issuing, or card program management (bonus points) - Experience helping build a vertical business line inside a scaling fintech or payment company (bonus points) Benefits - Competitive salary and performance-based incentives - A highly influential role shaping Pliant’s global insurance strategy - The opportunity to build a strategic vertical in an ambitious international fintech - High ownership and room to make a visible impact from day one - A flexible, remote-friendly work environment - Access to a talented, collaborative, and fast-moving team - Professional growth in one of the most exciting intersections of fintech and insurance Company Description Pliant is a European fintech specializing in B2B payment solutions. Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows. Founded in 2020 and headquartered in Berlin, Pliant serves thousands of businesses and partners globally.

• Maintain accurate documentation within the ticketing system. • Follow up on initial cases to ensure accuracy and completeness. • Initiate and track authorization related calls and requests. • Verify patient demographics, insurance ID numbers, and diagnosis codes. • Call insurance companies to check the status of authorization requests. • Contact insurance providers to supply required medical information. • Confirm receipt of faxed documentation with insurance carriers. • Assist the utilization review team with insurance verification and follow up tasks. • Send medical bills and supporting documentation to insurance companies.

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. Job Description Responsible for investigating and confirming the facts of loss for advanced Homeowner's Claims. Determines coverage, damages and otherwise adjusts and negotiates claims within limit of authority. Responsible for creating or auditing a comprehensive estimate of damages for homeowners first party claims leading to the proper disposition. National General is seeking a Field Property Adjuster to join our Austin, TX Claims team. The ideal candidate will have experience handling a wide range of residential property claims and be proficient in both Xactimate and XactAnalysis. If you're a skilled property adjuster looking for a challenging and rewarding opportunity, we encourage you to apply! Key Responsibilities • Possesses a deep understanding of the content of all policy types written by the company • Possesses strong estimating fundamentals in order to create or audit estimates of damages on 1st party homeowners' losses with complexity • Builds mastered relationships with both internal and external customers across multiple lines • Evaluates settlement alternatives by reviewing regulatory compliance and fair claims practices; makes decisions on best option • Negotiates settlements, makes settlement payments and documents all activities in the most complex of files across multiple lines Supervisory Responsibilities • This job does not have supervisory duties. #LI-TR1 Skills Business Case Analyses, Business Case Analyses, Case Management, Claims Administration, Claims Documentation, Claims Evaluation, Claims Negotiations, Claims Review, Claims Settlement, Homeowners Claims, Insurance Claim Handling, Insurance Claims, Insurance Policies, Licensing, Negotiation, Property Claims, Property Claims Management, Property Damage, Property Damage Claims, Property Insurance, Property Insurance Claims, Property Repairs, Quality Management, Relationship Management, Xact {+ 2 more} Compensation Base compensation offered for this role is: Field Adjuster Cons I: $53,500 - $77,800 Field Adjuster Cons II: $56,000 - $82,500 Field Adjuster Sr Cons I & II: $65,600 - $98,200 And is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products. Companies & Partners Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident. Benefits National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.