• Bring virtual healthcare professional (HCP) meetings to life • Plan, execute, and manage multiple projects • Negotiate with vendors and manage budgets • Ensure compliance with HCP guidelines

• Manage clients’ immigration cases from initiation to conclusion including establishing case strategy • Oversee the work of local advisors to ensure that all necessary steps are being taken during the course of each case • Independently lead client calls for business visa cases and work visas and permits where local advisor is included in the call • Maintain accurate records and update internal databases in a timely and consistent manner • Adhere to current WR and client-specific Service Level Agreements (SLAs) • Proactively manage clients’ global mobility programs to ensure that clients are provided with strategic advice • Play a key role in client onboarding, including ensuring that clients have access to an appropriate suite of standard WRapid reports • Prepare client presentations for attorney or manager review and delivery • Learn and implement WR-specific case workflows • Develop an advanced understanding of the global mobility requirements for the countries in which the firm’s clients are traveling • Utilize existing organizational tools and participate in the development of new tools and processes

• Act as a strategic business partner to assigned book of business of enterprise accounts in a variety of verticals across brands and retailers and lead as the point of contact focused on long-term mutually beneficial partnerships • Responsible for growing customer lifetime value, which includes identifying upsell/cross sell opportunities, reducing churn, and partnering with teams to impact revenue • Support the team to provide an exceptional service experience, including onboarding and integration, analysis on utilization ROI, and strategy recommendations; own the entire post-sale customer journey • Forecast, drive, and negotiate renewal and upsell terms to improve retention and expansion rates; collaborate with Sales and RevOps accordingly • Act as the voice of the customer and partner cross-functionally with teams to collect product feedback to achieve measurable product adoption objectives • Analyze usage data and customer behavior to deliver value-driven touchpoints, insights, personalized recommendations • Lead and conduct regular business reviews and strategic check-ins to demonstrate ROI and deepen customer relationships • Support all day-to-day business operations associated with customers including month end billing review of partners and continuous process and documentation improvements

• Direct coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades. • Schedule personnel responding to critical situations. • Maintain communication with design management and specialists to resolve technical problems. • Lead, mentor, and develop a team of 12 field service technicians. • Ensure efficient and effective delivery of field services. • Manage the field service budget. • Develop and execute strategies for the growth and performance of the field service function.