This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Implementation Specialist is the front-line person for ZOLL's Customer Success Organization. This position works very closely with our clients to develop an effective training plan that meets their needs and then successfully executes that plan. The Implementation Specialist will evaluate the client environment, provide comprehensive training on ZOLL products, and work collaboratively with our clients to ensure they have a positive implementing experience. Product training is completed both onsite at the client location (travel required) and remotely via web-based tools. The goal of this training/implementation is to ensure the application is configured appropriately and the customer is successfully able to use the applications in their everyday business activities. This position works closely with other members of the ZOLL team on project planning, process improvement, training consistency, and the development of training-related material and documentation. Essential Functions - Effectively train clients on the use of ZOLL software based on best practices and work collaboratively with customers on their system configuration. - Assist in the development and ongoing maintenance of training and process material essential to the success of the implementation process. - Coordinate with support and product team to resolve customer issues during implementation process. - Track product adoption for customers to be sure we are setting them up to be successful on ZOLL products. - Act as a training and product resource for other members of the ZOLL team. - Participate in project coordination with ZOLL Project Managers and clients to ensure a successful training and implementation experience. - Work toward client success as an effective team member. Qualifications - 1-3 years of Emergency Medical Services experience and/or training required. - Experience and understanding of training adults, associated learning challenges, and how to overcome them required. - Experience as an administrator or end user of the ZOLL RescueNet application or ZOLL Billing preferred. - Experience implementing new software/technology preferred. - Experience working with Microsoft SQL preferred. - Bachelors, Associates, or professional certification resulting in broad knowledge of a field related to the job, such as emergency medicine, Primary or Secondary PSAP Work, etc. preferred. - Completion of an industry recognized basic public safety telecommunicator course that covers all topics included in APCO ANS 3.103.2.2015 - Minimum Training Standards for Public Safety Telecommunicators preferred. - Current or former EMS practitioner at either the ALS or BLS Level preferred. Knowledge, Skills and Abilities - Demonstrated leadership skills and ability to work in a fast-paced, project-based environment. - Proficiency with the full Microsoft Office suite of products. - Technical aptitude for working with software and Microsoft Windows. - Ability to recognize the entire scope of an issue and work independently, or as a team towards problem resolution. - A high level of professionalism with the ability to think critically and make good decisions guided by goals and objectives of ZOLL. - Excellent detail orientation, communication, documentation, grammar, and interpersonal skills. Travel Requirements - Ability to travel up to 75%. Salary The annual salary for this position is: $65,000.00 to $80,000.00. Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Company Description ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation, and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Pension Implementation Manager is accountable for onboarding new clients, converting existing client systems, and enhancing automation utilization. This role involves technical expertise while assessing the educational and training needs necessary to support operational and system-related activities. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities - Reviews and interprets requirements for new client retirement plan implementations, administrative system conversions, and plan changes; evaluates client needs to develop testing, training, and resource material. - Attends implementation and conversion meetings as the functional subject matter expert, providing interpretation of plan rules and direction for programming, to ensure the success of the project. - Facilitates training for new and current employees on administrative systems, changes, new or revised processes, specific contract language, interpretation of benefits, and departmental procedures. - Coordinates and oversees the review and testing of all requirements to include benefit calculations for new business and system conversions. - Responsible for data validation during system conversions. Reconciles and ties out all benefit payment data, as well as benefit accrual data for active and terminated vested participants. - Facilitates the development/update of forms, letters, and application documents associated with plan administration. - Provides recommendations and proposals to management for improving automation in processes, reporting, and workflow. - Provides support to management in the research and resolution of complex functional and system issues. - Writes and distributes internal and external communications and participates in developing department policies, procedures, and training. - Maintains communications and effective working relationships with management and staff as well as clients, government agencies, unions, participants, attorneys, and consultants. - Maintains operations requirements while adhering to compliance, regulatory, and legal guidelines. - Performs other duties and special projects as required. Qualifications - High school diploma and five years of experience in retirement plan administration. - Or, Bachelor’s degree in business related field and two years of experience working in retirement plan administration. - Proficiency in Microsoft tools and applications. - Excellent verbal and written communication and strong interpersonal skills. - Strong leadership skills. - Team player, able to work effectively with a cross-functional team. - Must be able to work independently. - Proven attention to detail, follow-through skills and problem-solving skills. Requirements - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift 15 pounds at times. - Normal degree of physical effort in a typical office environment with comfortable, constant temperatures and absence of objectionable elements. - May be required to work remotely. Disability Accommodation Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you. Company Description Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American! Benefits - Health, vision, and dental coverage. - A retirement savings 401(k) plan with company match. - Paid time off (PTO). - Great opportunities for growth. - Much, much more!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The PBM Operations Commercial New Client Implementation team is a group of client account support professionals responsible for successfully managing and delivering strategic implementation projects while driving client/customer focused problem resolution and influencing/leading process improvement. As an Implementation Manager on the Commercial New Client Implementations team, you are responsible for end-to-end management of implementation project delivery with strong emphasis on project management, process and product knowledge and internal and external communications. This role is involved in all aspects of implementations on a day-to-day basis including: - All client meetings and discussions - Leading topics and guiding decision making with the client The role is tasked with achieving business results through consistent customer-centric service delivery, operational excellence, and effective partnership with cross-functional colleagues and external consultants, coalition partners and clients. The role exists within a fast-paced and dynamic team of highly supportive implementation and operations specialists and leaders whose focus is to collaborate and empower each other to deliver complex setups on time and without issue in order to best position our clients, their members and those who support them for success. Qualifications - High School Diploma required - Bachelor's degree preferred - 3 plus years relevant experience required - Project management experience required - Knowledge of pharmacy benefits management products and processes preferred - Experience in working with sales, service and/or directly with clients, brokers, consultants and/or vendors preferred - Excellent verbal and written communication skills required - Demonstrated ability to prioritize and manage workload and meet project deadlines in complex situations preferred - Strong problem solving and critical thinking skills with situational awareness preferred Requirements - Ability to work effectively in a dynamic team-based environment, learn quickly, solve problems and make decisions with minimal supervision - Willingness to work a flexible schedule during high-volume periods to accommodate business requirements - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Benefits - Annual salary of 82,700 - 137,800 USD / yearly, depending on relevant factors, including experience and geographic location - Eligibility to participate in an annual bonus plan - Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs - 401(k) and company paid life insurance - Tuition reimbursement - A minimum of 18 days of paid time off per year and paid holidays

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. Summary HMS, a Gainwell Technologies company, is seeking an experienced Director of Implementations to lead the delivery and transformation of technology and services implementations supporting healthcare and human services programs. This role is responsible not only for successful execution of Medicaid related client implementations, but also for modernizing implementation practices, improving delivery predictability, and scaling implementation capabilities to support business growth. The Director of Implementations will oversee a portfolio of concurrent implementations, manage implementation capacity and pipeline demand, and partner closely with Sales, Product, Technology, and Operations leaders to ensure smooth transitions from deal closure through delivery. The ideal candidate brings strong program leadership, deep Medicaid eligibility/Payment Integrity/Coordination of Benefits experience, and a proven ability to drive operational transformation in complex public-sector environments. Your role in our mission Implementation Delivery & Transformation - Lead end-to-end implementation efforts from contract execution through go-live and transition to steady-state operations. - Drive the transformation and standardization of implementation methodologies, tools, templates, and governance models. - Identify and implement improvements to reduce implementation cycle time, risk, and cost while improving quality and client satisfaction. - Establish scalable implementation frameworks that support growth across multiple states and programs. Pipeline Management & Sales Partnership - Partner closely with Sales leadership to manage the implementation pipeline, demand forecasting, and delivery readiness. - Participate in regular pipeline and cadence meetings with Sales to assess upcoming deals, timelines, risks, and resource needs. - Provide implementation input into deal shaping, solution design, assumptions, timelines, and Statements of Work (SOWs). - Ensure accurate capacity planning and smooth handoff from Sales to Implementation teams. Client & Stakeholder Management - Serve as a senior implementation leader for key clients, ensuring alignment on scope, timelines, risks, and success criteria. - Lead state client governance forums, status reviews, and executive steering committees during implementations. - Proactively manage scope changes, risks, and issues to protect delivery commitments and client relationships. Cross-Functional Leadership - Coordinate cross-functional teams including Technology, Data Management, Operations, Analytics, Product, and Shared Services. - Partner with Engineering and Product teams to align solution configuration and release planning with implementation needs. - Ensure effective transition from implementation to operations, including documentation, training, and knowledge transfer. Team Leadership & Capacity Management - Lead, mentor, and develop implementation managers, project managers, and delivery staff. - Manage staffing models, workload balancing, and performance management for the implementation organization. - Build a high-performing, accountable implementation team capable of delivering complex programs at scale. Governance, Risk & Quality Management - Establish implementation governance, escalation paths, and delivery assurance processes. - Monitor implementation performance through KPIs, milestones, and risk indicators. - Ensure implementations meet contractual, regulatory, and quality standards. What we're looking for Required Qualifications - 8+ years of experience leading technology or services implementations in healthcare or public-sector environments. - Medicaid eligibility experience required, including eligibility determination systems, workflows, and program operations. - Proven experience driving implementation transformation, standardization, and process improvement. - Experience partnering with Sales on pipeline planning, deal readiness, and delivery forecasting. - Strong leadership, communication, and stakeholder management skills. - Ability to travel up to 15% domestically. Preferred Qualifications - SNAP (Supplemental Nutrition Assistance Program) eligibility experience strongly preferred. - PMP or equivalent project management certification. - Experience with integrated eligibility systems, MMIS, or human services platforms. - Familiarity with Agile, hybrid, or scaled delivery methodologies. What you should expect in this role - Remote work environment - Opportunities to travel up to 15% domestically. The deadline to submit applications for this posting is March 27, 2025 The pay range for this position is $130,600.00 - $186,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.