• Own technical partnership for strategic customers • Serve as the primary technical point of contact for a defined portfolio of post-sale customers • Build trusted relationships with senior technical stakeholders including CTOs, VPs of Engineering, IT leaders, and Ecommerce teams • Partner closely with Customer Success Managers while independently owning technical strategy, execution, and outcomes • Develop a deep understanding of each customer’s ecommerce ecosystem including platforms, custom applications, APIs, data flows, and third-party integrations • Provide guidance on optimizations and technical best practices within complex environments • Translate business requirements into technically sound, scalable solutions • Bring strong organizational and program management discipline to technical account ownership • Identify technical risks, dependencies, and friction points early and recommend solutions before issues arise • Support ongoing optimization by identifying opportunities for improved integrations, feature adoption, and technical expansion • Troubleshoot complex technical issues and serve as an escalation point across teams • Communicate clearly and confidently with both technical and non-technical audiences • Ensure issues are owned, prioritized, and resolved with transparency and accountability

• Manage and serve as the primary point of contact for all post-sales technical and functional needs for AppOmni’s top enterprise customers through strong technical acumen, in-depth product knowledge, relationship-building, strategic planning, business value articulation, and execution. • Be consultative and be viewed as a technical SME by exhibiting a complete understanding of customer technical goals and objectives. Develop a trusted advisor relationship with customer champions, sponsors, and technical teams to drive product adoption and ensure they are using AppOmni to achieve full business value. • Ensure that a deployment and adoption plan is in place with each customer in order to facilitate the customer achieving their stated success criteria. Work closely with AppOmni’s Customer Success Manager (CSM) team to monitor and identify adoption and utilization trends, provide recommendations based on customers' needs, risks, and strategy. • Introduce, demonstrate, and implement new products and features as they become available. • Develop expertise in AppOmni’s API capabilities to help customers augment UI-based functionality with script-based approaches to unlock value. • Work with customers and AppOmni field teams to leverage the AppOmni Developer Platform to help build support for SaaS applications for which AppOmni does not currently provide native integrations. • Work closely with the Product and Engineering teams to define and influence SaaS application support roadmap and augmentation beyond the AppOmni Developer Platform. • Work closely with Product and Engineering teams to further develop and advance the AppOmni Developer Platform and SDK features and capabilities. • Increase customer retention by assisting regular health check meetings for tactical items, and assisting with strategic business reviews for alignment of objectives and outcomes. • Help the customer document their technical success criteria and strategy and partner with the CSM and customer teams to ensure adherence to the strategy; work with the customer to update technical success criteria if/as customer priorities shift. • Define and document the customer’s end-state AppOmni architecture and work with the customer to develop a roadmap and strategy for achieving the desired end-state architecture. • Track accounts to identify customer risk and work actively to eliminate that risk; partner with the CSM by contributing to the renewal strategy and work closely with the AppOmni Renewals Manager to influence the successful execution of renewals. • Be the technical voice of the customer to our internal stakeholders (engineering, product, sales, and executive leadership teams) and provide internal feedback on how AppOmni can better serve our enterprise customers. • Work closely with Product and Engineering on identification and tracking of product improvement requests, troubleshooting, and bugs. • Evangelize customer success stories with the AppOmni Marketing team. • Above all, put customer’s needs first and demonstrate customer obsession.

• Architect AI-integrated deployments: Design and support Qostodian implementations that connect to customer agent fleets, MCP-enabled tools, and autonomous security workflows—not just standalone installations • AI-accelerated customer success: Use LLMs, automation, and agentic tools to diagnose issues, generate configuration scripts, create custom integrations, and reduce resolution time from days to hours • Navigate complex enterprise architectures: Understand multi-cloud, hybrid, and agentic infrastructure where Qostodian is one node in a larger autonomous security ecosystem • Proactive technical guidance: Anticipate integration challenges, API changes, and architectural bottlenecks before they impact customers; provide best practices for MCP-based workflows • Bridge technical depth and business outcomes: Translate agentic architecture benefits into risk reduction metrics, compliance wins, and operational efficiency gains for executive audiences • Continuous learning and experimentation: Actively test emerging AI tools, agent frameworks, and integration patterns; bring insights back to Product and Engineering teams • Collaborate cross-functionally: Work with Support, Product, and Engineering to resolve complex issues, influence roadmap based on architectural trends, and share AI-driven workflow innovations • Drive renewals and expansion: Monitor customer health in high-complexity environments, identify growth opportunities enabled by AI capabilities, and support strategic account expansion • Conduct business reviews: Present technical architecture evolution, AI-driven value delivery, and roadmap alignment to ensure long-term customer success

• Project manage the implementation and onboarding of new brands, including identifying technical solutions, JavaScript tag implementation, CRM onboarding, and managing audience segmentation • Serve as the go-to technical contact for both internal and external teams, empowering them with your deep technical expertise and understanding of digital campaign construction • Build relationships with key external technical stakeholders • Proactively ensure deliverables arrive in good order, on time, and fulfill customers’ requirements and expectations • Communicate status updates across several brand projects to key internal and external stakeholders, such as onboarding requirements and timelines • Provide exceptional customer service through the resolution of technical issues raised by customers and internal teams for both new and existing brands, partnering with Product teams on any escalations • Function as an expert technical resource for executing “best practices” and informal customer questions • Collaborate with our Product and Engineering teams to provide feedback that shapes the platform through bug fixes, future products, and features • Deliver product support by promptly addressing and resolving technical issues, ensuring efficient escalation when necessary