• As an Asamese Bilingual Expert, leveraging your expertise in both Asamese and English to deliver complex language solutions. • Help transcribe and analyze video content, ensuring linguistic accuracy and cultural authenticity. • Transcribe Asamese video content with precise timestamps and clear formatting. • Analyze and describe the emotional tone and intent of speakers, capturing subtle cues and context. • Evaluate grammar, word usage, and tone, providing detailed feedback and linguistic insights. • Define conceptual meanings of words and idiomatic expressions, ensuring clarity and depth. • Perform advanced language tasks such as contextual analysis and semantic breakdowns. • Collaborate with team members to optimize transcription processes and language resources. • Maintain high standards of confidentiality, accuracy, and professionalism throughout all tasks.

• Provide exceptional customer service to clients through phone, email, and chat communications • Manage incoming calls and inquiries, providing timely and accurate information to customers • Input and maintain customer information in Salesforce, ensuring database accuracy and completeness • Assist with managing invoices, payments, and financial records using QuickBooks • Process customer payments and resolve any billing inquiries • Track and follow up on service requests, ensuring timely responses and resolutions • Assist in the preparation of reports and analysis of customer data from Salesforce • Compile customer feedback and assist in identifying areas for improvement in service delivery • Support the sales team with administrative tasks related to lead and prospect management • Collaborate with other team members to ensure smooth operations and an enhanced customer experience

As a Key Account Advisor you manage a portfolio of Booksy's High Value customers to ensure a smooth onboarding experience, ongoing support, and active engagement with the platform. You are focused on maintaining high levels of revenue retention, generating business opportunities and strengthening the relationship with our customers. You aren't just managing accounts; you are building a bridge between global solutions and local business culture. Your success will be measured by your ability to foster deep-rooted trust, navigate complex local hierarchies, and drive long-term revenue growth within your portfolio. Native or bilingual proficiency in Vietnamese and professional fluency in English is required. Your team: You will join our Customer Success team, a passionate group committed to providing the best service to our customers, and reporting to the CS Onboarding Manager (US).   What you will do: - Provides exceptional customer support across multiple channels to High Value Providers - Efficiently and promptly resolves incoming inquiries and concerns. - Conducts the onboarding of Providers to increase the number of online bookings on their profiles during the onboarding period. - Educates providers on the functions of Booksy. - Outbound contacts focused on customer and revenue retention. - Delivers a seamless and positive customer experience. - Identify expansion opportunities (upselling/cross-selling) by aligning our product roadmap with the specific economic trends of the Vietnamese market. - Plays an integral role in generating new sales that turn into lasting relationships. - Attends meetings with potential High Value Providers according to business needs. - Collaborate with Marketing to ensure localized collateral reflects the tone and values of the Vietnamese business community. Compensation: $24.95 hourly + bonus

As a Key Account Advisor you manage a portfolio of Booksy's High Value customers to ensure a smooth onboarding experience, ongoing support, and active engagement with the platform. You are focused on maintaining high levels of revenue retention, generating business opportunities and strengthening the relationship with our customers. You aren't just managing accounts; you are building a bridge between global solutions and local business culture. Your success will be measured by your ability to foster deep-rooted trust, navigate complex local hierarchies, and drive long-term revenue growth within your portfolio. Native or bilingual proficiency in Vietnamese and professional fluency in English is required. Your team: You will join our Customer Success team, a passionate group committed to providing the best service to our customers, and reporting to the CS Onboarding Manager (US).   What you will do: - Provides exceptional customer support across multiple channels to High Value Providers - Efficiently and promptly resolves incoming inquiries and concerns. - Conducts the onboarding of Providers to increase the number of online bookings on their profiles during the onboarding period. - Educates providers on the functions of Booksy. - Outbound contacts focused on customer and revenue retention. - Delivers a seamless and positive customer experience. - Identify expansion opportunities (upselling/cross-selling) by aligning our product roadmap with the specific economic trends of the Vietnamese market. - Plays an integral role in generating new sales that turn into lasting relationships. - Attends meetings with potential High Value Providers according to business needs. - Collaborate with Marketing to ensure localized collateral reflects the tone and values of the Vietnamese business community. Compensation: $24.95 hourly + bonus