As a Key Account Advisor you manage a portfolio of Booksy's High Value customers to ensure a smooth onboarding experience, ongoing support, and active engagement with the platform. You are focused on maintaining high levels of revenue retention, generating business opportunities and strengthening the relationship with our customers. You aren't just managing accounts; you are building a bridge between global solutions and local business culture. Your success will be measured by your ability to foster deep-rooted trust, navigate complex local hierarchies, and drive long-term revenue growth within your portfolio. Native or bilingual proficiency in Vietnamese and professional fluency in English is required. Your team: You will join our Customer Success team, a passionate group committed to providing the best service to our customers, and reporting to the CS Onboarding Manager (US).   What you will do: - Provides exceptional customer support across multiple channels to High Value Providers - Efficiently and promptly resolves incoming inquiries and concerns. - Conducts the onboarding of Providers to increase the number of online bookings on their profiles during the onboarding period. - Educates providers on the functions of Booksy. - Outbound contacts focused on customer and revenue retention. - Delivers a seamless and positive customer experience. - Identify expansion opportunities (upselling/cross-selling) by aligning our product roadmap with the specific economic trends of the Vietnamese market. - Plays an integral role in generating new sales that turn into lasting relationships. - Attends meetings with potential High Value Providers according to business needs. - Collaborate with Marketing to ensure localized collateral reflects the tone and values of the Vietnamese business community. Compensation: $24.95 hourly + bonus

As a Key Account Advisor you manage a portfolio of Booksy's High Value customers to ensure a smooth onboarding experience, ongoing support, and active engagement with the platform. You are focused on maintaining high levels of revenue retention, generating business opportunities and strengthening the relationship with our customers. You aren't just managing accounts; you are building a bridge between global solutions and local business culture. Your success will be measured by your ability to foster deep-rooted trust, navigate complex local hierarchies, and drive long-term revenue growth within your portfolio. Native or bilingual proficiency in Vietnamese and professional fluency in English is required. Your team: You will join our Customer Success team, a passionate group committed to providing the best service to our customers, and reporting to the CS Onboarding Manager (US).   What you will do: - Provides exceptional customer support across multiple channels to High Value Providers - Efficiently and promptly resolves incoming inquiries and concerns. - Conducts the onboarding of Providers to increase the number of online bookings on their profiles during the onboarding period. - Educates providers on the functions of Booksy. - Outbound contacts focused on customer and revenue retention. - Delivers a seamless and positive customer experience. - Identify expansion opportunities (upselling/cross-selling) by aligning our product roadmap with the specific economic trends of the Vietnamese market. - Plays an integral role in generating new sales that turn into lasting relationships. - Attends meetings with potential High Value Providers according to business needs. - Collaborate with Marketing to ensure localized collateral reflects the tone and values of the Vietnamese business community. Compensation: $24.95 hourly + bonus

As a Key Account Advisor you manage a portfolio of Booksy's High Value customers to ensure a smooth onboarding experience, ongoing support, and active engagement with the platform. You are focused on maintaining high levels of revenue retention, generating business opportunities and strengthening the relationship with our customers. You aren't just managing accounts; you are building a bridge between global solutions and local business culture. Your success will be measured by your ability to foster deep-rooted trust, navigate complex local hierarchies, and drive long-term revenue growth within your portfolio. Native or bilingual proficiency in Vietnamese and professional fluency in English is required. Your team: You will join our Customer Success team, a passionate group committed to providing the best service to our customers, and reporting to the CS Onboarding Manager (US).   What you will do: - Provides exceptional customer support across multiple channels to High Value Providers - Efficiently and promptly resolves incoming inquiries and concerns. - Conducts the onboarding of Providers to increase the number of online bookings on their profiles during the onboarding period. - Educates providers on the functions of Booksy. - Outbound contacts focused on customer and revenue retention. - Delivers a seamless and positive customer experience. - Identify expansion opportunities (upselling/cross-selling) by aligning our product roadmap with the specific economic trends of the Vietnamese market. - Plays an integral role in generating new sales that turn into lasting relationships. - Attends meetings with potential High Value Providers according to business needs. - Collaborate with Marketing to ensure localized collateral reflects the tone and values of the Vietnamese business community. Compensation: $24.95 hourly + bonus

Role Description Medica’s Care Coordinators work across the state of Minnesota, and are integrated in our communities to support and care for our senior members and members living with disabilities. Our Care Coordinators are passionate about collaboratively aligning resources, creating appropriate individualized care plans, and coordinating the delivery of services for our members. - Care Coordinators work independently to manage a specified case load of members. - Responsible for creating an appropriate individualized care plan. - Coordinate the delivery of the approved medical and social services. - Provide education surrounding benefits including Medicare and Medicaid. - Serve as a trusted and primary contact for our members to address and mitigate any questions or concerns. - Partner with physicians, providers, and county financial entities to discuss care plans and provide updates on member progress. - Perform other duties as assigned. Qualifications - RN Diploma or Degree in Nursing (Associates or Bachelors) + a minimum of 2 years’ experience in community based services, OR - Bachelor’s degree in Nursing with a Public Health Certification + a minimum of 1 year experience in community based services. - 5+ years of experience beyond degree. Requirements - Active, unrestricted RN License in the state of MN Required. - MnCHOICES Certified Assessor Training (MNCAT) preferred or ability to obtain within 21 days of employment. - Public Health Certification preferred, however not required. Preferred Qualifications - Experience in home and community based services/case management. - Experience working with those who have a disability and with seniors. - Comfortable working with diverse, low-income populations. - Strong knowledge of Medicare and Medical Assistance programs. Skills & Abilities - Excellent interpersonal skills with the ability to simplify medical language for non-medically trained members. - Ability to shift gears quickly, function independently, be a team player, and reprioritize tasks. - Strong clinical and documentation skills. - Strong innovative problem-solving ability. - Exceptional organizational skills with the ability to work independently. - Willingness to travel within Medica's Service Area. - Reliable transportation and a designated home office area. - General comfort level with technology, with proficiency in the Microsoft Office Suite. Benefits - Competitive medical, dental, and vision insurance. - PTO and Holidays. - Paid volunteer time off. - 401K contributions. - Caregiver services. - Generous total rewards package.