• Follow the Substance Use Disorder Program guidelines to plan care, assess client needs, and complete screenings. • Refer clients to appropriate resources and coordinate with the Substance Use Disorder Program team, primary care providers, managed care organizations, and community agencies to provide high-quality care. • Identifying individual member needs and documenting interventions based on relationships and assessments. • Providing support to members through a variety of settings and assisting with support groups, as needed. • Contributing to case management meetings to ensure a team approach is delivered for each member. • Completing documentation for member contacts, touches, cancellations and care plans based on organizational policies. • Communicating professionally with members, families, physicians, community agencies, agency leadership and office staff. • Following chain of command in communicating concerns or recommendations. • Responsible for achieving set goals/Key Performance Indicators (KPI's).

• Perform Testing Support Services at airports on new and emerging technologies • Travel to various Airports and conduct field test for TSA.

• Serve as the primary major gift representative to a portfolio of 100-150 of the organization’s major gift donors. • Generate a minimum of $3M annually in charitable gift contributions including financial and planned gifts to advance K-LOVE ministries. • Participate in each step of the donor pipeline including identification; qualification through research; cultivation; briefing; request for support; and prompt follow-up, stewardship, and recognition. • Develop individual donor strategies to renew and upgrade donor gifts. • Move donors to solicitation and closure in an appropriate and timely fashion. • Provide active stewardship to those donors, keeping them apprised of ministry activities, the impact of their gifts, and opportunities to engage in ministry activities to engage those donors more fully in the ministry of K-LOVE and spreading the word and love of Christ. • Collaborate with Donor Engagement and Program teams to enhance donor relationships and create greater fundraising and outreach possibilities. • Participate in departmental portfolio review process and partners in maintaining an organized system for donor stewardship by updating constituent records, as appropriate. • Periodically participate in regional and national events that involved assigned portfolio donors. • Ensure all calls, events, stewardship contacts, and information gathered in those activities are recorded in the donor’s data record. • Participate actively in Staff Meetings, Summits and Retreats. • Adhere to guidelines and administrative procedures including submitting expense reimbursements, invoices, and contact report. • Other duties as assigned to advance the K-LOVE ministries.

• Perform physical inspections of dealer inventories and reconcile to dealer records. • Communicate effectively with dealer and home office personnel. • Verify collateral, assess condition, and provide prompt and accurate reporting. • Schedule and route inspections to ensure efficient completion within required timeline. • Utilize a company supplied tablet PC in performance of services.