Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Responsible for resolving employee questions related to a wide variety of Human Resource benefits, practices and policies. Responsible for delivering outstanding customer service to the employees of YNHHS. EEO/AA/Disability/Veteran Responsibilities - Provides first point of contact support to incoming calls/emails/cases with goal of resolving at first contact. Responsible for managing to completion all activities associated with assigned cases or queries. Owns case management process, including opening cases (create a case for at least 60% of calls), managing escalation or reassignment where required, closing cases in accordance with Service Level Agreements, and updating case management system with customer contact and case resolution details. Coordinates with subject matter experts in system HR to resolve more complex issues, as required. As part of a service center, responsible for monitoring the phone system to be sure there is sufficient phone coverage to ensure low call abandonment rates and provide excellent customer service. - Provides accurate, consistent and timely responses to HR standard policies, processes, and system requests which are considered to be routine and require limited research. Escalates policy issues to Employee Relations as applicable. Also, educates employees and managers on company practices and tools (such as: intranet, ESS, infor, HRConnect knowledgebase, carrier sites) to encourage them to resolve questions on their own. - As the benefits COE, works directly with and collaborates with vendors/carriers and key partners to resolve issues. Handles claim and eligibility issues through resolution. More complex issues are escalated to the Sr. HRConnect Specialist or other departments within or outside of HR, as applicable. Responsible for all benefits including: PTO, Disability, Life Insurance, Medical, Dental, RX, Vision, Flexible Spending Accounts, HSA, HRA, Tuition Assistance, Voluntary, FMLA, COBRA. - Manages various assigned benefits/LOA/disability/tuition tasks and back-end processes as required. These processes include but not limited to: benefit and tuition reports, invoices, open enrollment testing, notice of disability entry from The Hartford. - Coaches and develops, and mentors other team members. - In conjunction with other team members, makes recommendations for updates and changes to the articles in the HRConnect knowledgebase. Develops knowledge across all the HR functional areas by keeping abreast of organizational and policy changes; remains up to date on knowledge base changes. - Assists with and/or leads special projects, initiatives, or processes as needed Qualifications EDUCATION Graduation from high school, supplemented by college level business related course work, or equivalent. EXPERIENCE Three (3) to five (5) years' experience in positions requiring in-depth knowledge of a variety of human resources policies and procedures, benefit programs (such as medical insurance, disability programs), payroll, or healthcare administration. SPECIAL SKILLS Excellent active listening, oral and written communication skills. Strong desire to deliver excellent customer service in a timely and efficient manner. Ability to solve problems. Ability to quickly establish credibility employees via phone and/or email. . Ability to effectively use a wide variety of technologies and systems. Ability to multi-task across different computer systems. PHYSICAL DEMAND 100% remote work YNHHS Requisition ID 173919

• Optimize HR systems and ensure regulatory compliance • Drive data integrity across the enterprise • Serve as a cross-functional liaison between internal stakeholders and external vendors • Manage day-to-day HRIS operations, including system maintenance and support • Ensure HR systems comply with laws and regulatory requirements • Oversee HR data governance and system integrations • Conduct data validation, audits, and reconciliation processes • Support implementation of system enhancements and enterprise initiatives • Research emerging regulatory developments and HR technologies

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are currently seeking an HR Generalist to join our team. In this role, you will be responsible for generalist duties in support of our Headquarters Office and remote employees. This position will be partnering with managers and employees to provide Human Resources consultation and support on HR initiatives in the areas of employee relations, FMLA/ADA/Workers’ Comp issues, administration, performance management, and legal compliance. This position is fully remote and dependent on contract award. - Work independently and conduct comprehensive investigations into all types of workplace issues and complaints including allegations of harassment/discrimination. - Partner with managers at all levels to provide objective direction regarding employment policies and practices to achieve proper resolution on complex issues. - Support management on performance documentation (performance improvement plans; verbal, written, final warnings, and terminations). - Administer federal, state, and corporate employee paperwork requirements. - Assist with the administration and tracking of FMLA, ADA, workers’ compensation, and related issues. - Maintain Human Resources information system records. - Assist in maintaining compliance with federal and state regulations. - Partner with management to communicate and ensure compliance with various Human Resources policies, procedures, laws, standards, and regulations. - Assist in the development, documentation, and implementation of personnel policies, procedures, and training programs. - Complete a wide variety of tasks within the time constraints of each assignment. - Proactively respond to employee questions regarding benefits, 401(k) plan, employee relations, and company policies. - Perform other duties as assigned or needed to meet the needs of the department/organization. Qualifications - Bachelor’s degree required, preferably in Business, Human Resources, Organizational Development, or a related field. - 5 years of HR Generalist experience with a strong emphasis on employee relations issues is required. - PHR or SHRM certification is required. - Strong interpersonal, written communication, and organizational skills. - Ability to handle confidential information with great sensitivity. - Knowledge of employment and labor laws. - Excellent customer relations skills with both corporate office and field employees. - Sense of urgency and ability to work within a fast-paced environment required. - Prior professional experience required to perform the position. Requirements - Ability to work independently, manage time effectively, and meet deadlines in a fully remote environment. - Strong written and verbal communication skills using phone, email, and virtual collaboration tools. - Detail-oriented and reliable, with a commitment to accuracy, confidentiality, and quality standards. Physical Requirements - Frequently required to operate a computer and file and retrieve written documents. - Physical demands may include but are not limited to standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching, and bending. Equal Employment Opportunity Statement InGenesis is an equal opportunity employer committed to fostering a diverse, inclusive, and equitable workplace. We comply with all applicable federal, state, and local employment laws, including recent executive orders, and strictly prohibit discrimination, harassment, or retaliation based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, veteran status, or any other characteristic protected by law. InGenesis is dedicated to making reasonable accommodations for qualified individuals with disabilities and ensuring that all employment decisions are based on qualifications, merit, and business needs. Please visit our website at https://www.ingenesis.com/careers/site-accommodations for more information. To learn more about your rights, please refer to the Know Your Rights: Workplace Discrimination is Illegal poster issued by the U.S. Equal Employment Opportunity Commission (EEOC). Company Description With decades of experience, InGenesis has grown into one of North America’s most trusted Healthcare Services Firms, which includes comprehensive health and workforce solutions. As the industry landscape shifts with new challenges in patient care, quality and compliance requirements, workforce retention, and operational efficiencies, we deliver strategic, data-driven solutions that include redefining workforce management and clinical service delivery. Explore InGenesis to discover how our expertise, innovative strategies, and commitment to excellence are shaping the future of healthcare workforce solutions. Join us in celebrating the professionals who define the next era of healthcare.

• Buscar activamente talento IT a través de diferentes canales (LinkedIn, bolsas de trabajo, recomendaciones, bases de datos internas y redes), alineado con las necesidades de proyectos en curso y futuros. • Apoyar el proceso de reclutamiento de principio a fin, incluida la revisión de CV, llamadas de preselección, entrevistas técnicas y de ajuste cultural, y coordinación con gerentes de contratación. • Construir y mantener un fuerte pipeline de talento para habilitar el reclutamiento proactivo para futuras demandas de proyectos, reduciendo el tiempo de contratación y mejorando la experiencia del candidato. • Desarrollar un sólido conocimiento del mercado IT, de datos y digital, incluidos roles clave, habilidades, niveles de seniority y tendencias tecnológicas relevantes para entornos de consultoría. • Realizar análisis del mercado y de los competidores relacionados con las condiciones de contratación, rangos de compensación, beneficios, modelos de contrato y disponibilidad de talento para apoyar decisiones de reclutamiento informadas. • Colaborar con gerentes de contratación y partes interesadas internas para entender los requisitos del proyecto, expectativas del rol y dinámicas del equipo. • Contribuir a iniciativas de marca empleadora promoviendo la cultura, los valores y la propuesta de valor del empleado de la empresa a través de los canales de reclutamiento e interacciones con candidatos. • Asegurar una experiencia positiva y transparente para los candidatos a lo largo del proceso de reclutamiento, actuando como embajador de la marca en cada punto de contacto. • Apoyar el informe y seguimiento de reclutamiento (pipelines, métricas de contratación, efectividad de la adquisición) para mejorar continuamente los procesos. • Mantenerse actualizado con las mejores prácticas y tendencias en reclutamiento IT, adquisición de talento y modelos de contratación impulsados por la consultoría. • Participar activamente en la promoción y fortalecimiento de nuestra cultura organizacional aportando nuevas ideas, apoyando iniciativas internas y ayudando a ejecutar acciones que mejoren tanto la participación de candidatos como la de empleados.