• Respond to incoming inquiries via email and occasional phone calls, providing clear, timely, and helpful solutions. • Proactively follow up with users to ensure they understand the platform and feel confident using it. • Identify friction points, recurring issues, or at-risk behaviors and address them before they escalate. • Manage support requests professionally, ensuring each customer interaction is positive and effective. • Build and maintain long-term relationships with customers through consistent communication and reliable follow-up. • Coordinate with internal teams when issues require technical review or escalation. • Ensure customers always know who to contact and feel genuinely supported throughout their experience. • Resolve problems quickly and professionally while upholding high customer experience standards.

• Triage and resolve fiat product issues (bank transfer, local rails, card, payout/collection), including stuck/failed transactions, status mismatches, reversals, refunds, and reconciliation discrepancies. • Own end-to-end investigation: reproduce issues, collect logs/evidence, identify root cause, and coordinate fixes with Engineering/Product. • Manage escalations for high-severity cases and partner-impacting outages; provide clear user/partner updates and ETAs. • Work with PSPs, banks, and other fiat partners to diagnose connectivity, settlement, and callback/webhook issues. • Validate partner integrations (API requests/responses, signature/auth failures, idempotency handling, error codes, retries, and timeouts). • Support onboarding and ongoing operations for new fiat rails and country launches (configuration checks, test transactions, rollout readiness). • Improve troubleshooting playbooks and internal tooling; document known issues, workaround steps, and escalation paths. • Drive post-incident reviews (RCA) and track corrective/preventive actions. • Monitor key service health signals and raise anomalies early (failure rates, latency, chargebacks, refunds, reconciliation breaks). • Coordinate with Compliance/Risk teams on cases involving KYC/AML triggers, sanctions screening, fraud indicators, chargebacks, and suspicious patterns. • Ensure sensitive data is handled appropriately and processes follow internal policies.

Key Responsibilities - Deliver top-tier customer service across all support channels, maintaining service excellence and meeting defined SLAs. - Resolve player complaints and escalate unresolved issues as needed. - Assist players with a wide range of needs, including account access, payments, promotions, technical troubleshooting, and all other aspects of the player experience. - Assist customers with game-related inquiries, helping them understand the rules, strategies, and features of various online casino games. - Monitor and implement anti-fraud measures to protect both the company and its customers. - Stay updated on company products, policies, and promotions to provide accurate information. - Ensure adherence to security protocols and gaming regulations. - Gather and relay player feedback to support continuous improvement. - Maintain clear and accurate records of customer interactions. - Collaborate with internal teams to enhance overall customer experience Qualifications - 1–2 years of customer support or service experience, preferably in iGaming or a regulated industry. - Must currently reside in New Jersey and perform all work duties within the state - Strong communication, adaptability, and problem-solving skills. - Team player with a positive attitude, willingness to collaborate with colleagues, and a strong commitment to continuous learning and professional growth. - Fluency in English, both written and spoken, is required; proficiency in additional languages is considered a strong asset. - Ability to work rotating shifts, including nights, weekends, and holidays. - Ability to work effectively in a remote environment with reliable internet access and a professional, distraction-free workspace. - Detail-oriented with a commitment to maintaining service standards and compliance. - Comfortable in a remote model with flexibility for training and team events. - Position may involve occasional lifting/moving of items up to 25–50 lbs. Why Join RW BET New Jersey LLC - Opportunity to play a key role in the growth of a rapidly expanding online and mobile gaming platform. - Collaborative team culture with exposure to operations, compliance, and player engagement. - Remote/Hybrid flexibility with the chance to participate in launches and industry events. - Competitive compensation and benefits package. Salary: $52,500 - $59,000

• Process and manage sales orders, verifying accuracy against customer purchase orders and ensuring on-time delivery. • Prioritize orders based on urgency, specifications, and shipping requirements; follow through on customer expedite requests. • Respond promptly to customer inquiries on pricing, availability, and order status; handle complaints and escalate when needed. • Prepare quotations, sales documents, and generate weekly/monthly reports on order status and sales activities. • Coordinate with sales, logistics, finance, and supply chain teams to ensure smooth delivery and invoicing. • Maintain and update customer records and item data in the ERP system; upload shipping documents and process RMAs. • Support sales representatives with scheduling, presentations, and product information. • Assist with sales events, product training, and marketing activities as needed. • Manage stock inventory count on customer site (if any). • Ensure compliance with company policies, sales procedures, and contract review requirements.