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Creating Inspiration
Account Manager
Location
United States
Posted
151 days ago
Salary
0
Seniority
Mid Level
Job Description
Account Manager
Seadev
- Serve as the primary point of contact for assigned customer accounts - Build trusted, long-term relationships with key customer stakeholders - Act as a customer advocate internally while balancing business objectives - Maintain accurate and up-to-date customer records, contracts, and change requests - Coordinate between customers and internal production teams to ensure timely and successful delivery of products and services - Track project timelines, deliverables, and dependencies - Proactively communicate project status, risks, and changes to customers and internal stakeholders - Identify issues early and work to resolve or escalate them appropriately - Develop a deep understanding of ShedPro’s products and services - Identify opportunities for upsell, cross-sell, and expanded engagement - Collaborate with Sales and Marketing to support account growth strategies - Support contract renewals and long-term account planning - Prepare clear status updates and performance reports for customers and internal teams - Ensure expectations are aligned across stakeholders - Contribute insights and feedback to improve processes and customer experience
Job Requirements
- Bachelor’s degree preferred, or equivalent professional experience
- 2 to 3 years of experience in Account Management, Customer Success, Client Services, or a related role (3 to 5 years preferred)
- Strong written and verbal communication skills
- High attention to detail and strong organizational skills
- Comfort working with spreadsheets, CRMs, and task management tools
- Ability to manage multiple timelines and priorities simultaneously
- Customer-first mindset with a strong sense of ownership and accountability
- Ability to work independently in a remote environment
- Ability to work cross culturally with production office based in Vietnam
Benefits
- Bonus & Gifts:** Work anniversary bonus, Referral bonus, Commission for bringing new project, Birthday gifts for employees and their children.
- Performance & Salary Review: **Annual assessments to ensure fair and equal pay based on performance results.
- 17 days off per year:** 10 days of annual leave, 5 sick days, 2 Christmas days, and other public holidays as per regulations.
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