• Work closely with a Solution Architect to deliver successful contact center solutions • Provide technical advisory support during business process reviews, helping to identify customer requirements and processes • Provide technical details and solutions for functional User Stories • Configure Salesforce Service Cloud Voice and Amazon Connect solutions • Hands-on development of a Solution Design, leveraging best practices and programming principles • Lead a development team in distributing tasks and performing code reviews • Deliver technical end user training and documentation • Exercise independent judgment, and take the lead technical role on enterprise level projects with minimal direction

• Build and operate a highly available cloud platform on AWS • Design and maintain infrastructure using Infrastructure as Code (CDK, Terraform, or similar) • Run and improve Kubernetes-based environments and container workloads • Develop and maintain CI/CD and GitOps workflows (e.g., ArgoCD, GitHub Actions, Helm) • Monitor and optimize the platform using observability tools (e.g., Grafana) • Automate infrastructure and operational processes wherever possible • Troubleshoot production issues and perform root cause analysis • Contribute to continuous improvement of performance, security, and cost efficiency • Participate in an on-call rotation

• Leads the Cloud Platform Engineering team to design, build, and automate foundational AWS infrastructure and platform services across a multi-account AWS Landing Zone environment • Guides the team in developing scalable, secure automation solutions using TypeScript, Terraform, and GitLab CI/CD • Champions infrastructure-as-code best practices, platform standardization, and operational excellence across hybrid cloud environments • Drives platform innovation while ensuring governance, compliance, and reliability across hundreds of AWS child accounts • Lead and mentor a team of Cloud Platform Engineers, establishing standards and best practices for AWS platform automation and infrastructure-as-code • Architect and automate AWS Landing Zone infrastructure using AWS Control Tower, Organizations, and Service Control Policies across large-scale multi-account environments • Design and implement platform automation solutions using TypeScript, Terraform, and GitLab CI/CD pipelines • Develop and maintain Infrastructure-as-Code modules and reusable components using Terraform and CloudFormation StackSets • Build serverless automation frameworks leveraging Lambda, Step Functions, EventBridge, and API Gateway • Establish centralized logging, monitoring, and observability platforms using CloudWatch and related AWS services • Create self-service platform capabilities and standardized infrastructure patterns for application teams • Collaborate with Security, Network, and Application teams to ensure platform security, compliance, and operational resilience • Establish disaster recovery strategies, backup automation, and business continuity planning for platform services • Evaluate and implement emerging AWS services and cloud-native technologies to enhance platform capabilities • Provide technical leadership for cloud migration projects and infrastructure modernization efforts • Ensure compliance with internal governance standards, regulatory requirements, and AWS best practices

• Design, build, and maintain scalable and secure cloud infrastructures using Azure and AWS. • Develop and implement cloud strategies, architecture frameworks, and best practices. • Monitor, manage, and optimize cloud resources and services to ensure high availability and performance. • Implement and manage cloud security controls, compliance policies, and governance frameworks. • Develop and deploy automation scripts using tools such as Terraform, Azure Resource Manager (ARM) templates, or AWS CloudFormation. • Implement Continuous Integration/Continuous Deployment (CI/CD) pipelines to streamline application deployment. • Troubleshoot and resolve cloud infrastructure issues and incidents promptly. • Conduct root cause analysis for recurring problems and implement solutions to prevent recurrence. • Work closely with DevOps, development teams, and other stakeholders to support application deployment and infrastructure needs. • Provide expert guidance on cloud-related queries and issues. • Maintain detailed documentation of cloud architectures, configurations, and procedures. • Prepare and present reports on cloud performance, costs, and improvements. • Mentor and provide guidance to junior cloud engineers and contribute to their professional growth.